2024 Lexus RX Head Restraint Recall (24V482)

Recall 24V482 at a glance

What is wrong with the 2024 Lexus RX in recall 24V482?

The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button.

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, "Head Restraints."

Is it safe to drive a 2024 RX with recall 24V482?

NHTSA has not told owners to stop driving, but the risk is real: A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.

NHTSA describes the risk this way: A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the head restraint.

Which vehicles are included in recall 24V482?

Recall 24V482 covers 11,418 vehicles: 2024-2025 Lexus NX; 2024-2025 Lexus NX Hybrid; 2024 Lexus RX; 2024 Lexus RX Hybrid.

NHTSA lists 11,418 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the RX head restraint recall?

Yes. Dealers will replace the driver and front passenger seat head rest assemblies, free of charge.

Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner letters were mailed February 14, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24LB06 and 24LA06.

Manufacturer recall number: 24LB06, 24LA06.

When was recall 24V482 announced?

Toyota Motor Corporation reported recall 24V482 to NHTSA on June 27, 2024.

This recall was filed 27 months ago. If your RX was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my RX is part of recall 24V482?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V482 is open on your RX, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2024 RX vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should RX owners do about recall 24V482?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V482000 applies to your RX.
2. Call a Lexus dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Keep a simple log of any head restraint symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are RX owners reporting to NHTSA?

Owners have filed 123 complaints with NHTSA about these vehicles since 2020, 2 of them about the body, doors and seats.

Too few NHTSA complaints about the body, doors and seats have been filed since recall 24V482 was reported (2) to say whether the fix is holding.

NHTSA’s public complaint database lists 123 owner complaints filed since 2020 for the vehicles in this recall, and 2 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2024 Lexus RX: 57 complaints in total, 0 about the body, doors and seats
• 2024 Lexus NX: 45 complaints in total, 1 about the body, doors and seats
• 2025 Lexus NX: 18 complaints in total, 1 about the body, doors and seats
• 2024 Lexus NX Hybrid: 2 complaints in total, 0 about the body, doors and seats
• 2024 Lexus RX Hybrid: 1 complaints in total, 0 about the body, doors and seats
• 2025 Lexus NX Hybrid: 0 complaints in total, 0 about the body, doors and seats

Examples of what owners have reported to NHTSA (unverified excerpts):

The contact owns a 2025 Lexus NX 350h. The contact stated that while driving at an undisclosed speed through snow, there was snow entering the vehicle through the door jambs. The contact stated that after the snow melted, the water would accumulate inside the vehicle.

2025 Lexus NX owner, PA, NHTSA complaint 11640512, filed February 3, 2025

7 months after purchasing a Lexus 350h, the driver seat started having noise when it moves. Three steel balls and several pieces of white plastic detected in the rail. Look like a ball bearing, which is part of the power seat, was disintegrated.

2024 Lexus NX owner, CA, NHTSA complaint 11636866, filed January 19, 2025

Can recall 24V482 make my RX a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this head restraint recall means their RX qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

Door latch, seat and body structure defects can affect safety in a crash and everyday use. If the recall repair does not solve the problem, the repeat visit is part of your record.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2024 Lexus RX has needed other repairs for the same defect, those visits count toward a lemon law claim.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V482