2021-2023 Jaguar E-Pace Air Bag Recall (24V278)
Jaguar Land Rover North America, LLC · 2,409 vehicles · Reported April 18, 2024
Jaguar Land Rover North America, LLC is recalling 2,409 2021-2023 Jaguar E-Pace vehicles. The passenger air bag may tear during deployment. A torn air bag may not adequately protect an occupant in a crash, increasing the risk of injury. Additionally, a torn air bag may allow the escape of hot gases which can burn an occupant. Dealers will make the repair free of charge.
Recall 24V278 at a glance
| NHTSA campaign number | 24V278000 |
|---|---|
| Manufacturer recall number | H491 |
| Date reported to NHTSA | April 18, 2024 |
| Manufacturer | Jaguar Land Rover North America, LLC |
| Vehicles | 2021-2023 Jaguar E-Pace |
| Units affected | 2,409 |
| Component | Air Bags |
| Safety risk | A torn air bag may not adequately protect an occupant in a crash, increasing the risk of injury. Additionally, a torn air bag may allow the escape of hot gases which can burn an occupant. |
| Fix | Available at dealers |
What is wrong with the 2021-2023 Jaguar E-Pace in recall 24V278?
The passenger air bag may tear during deployment.
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2021-2023 E-Pace vehicles. The passenger air bag may tear during deployment.
Is it safe to drive a 2021-2023 E-Pace with recall 24V278?
NHTSA has not told owners to stop driving, but the risk is real: A torn air bag may not adequately protect an occupant in a crash, increasing the risk of injury. Additionally, a torn air bag may allow the escape of hot gases which can burn an occupant.
NHTSA describes the risk this way: A torn air bag may not adequately protect an occupant in a crash, increasing the risk of injury. Additionally, a torn air bag may allow the escape of hot gases which can burn an occupant.
There is no do-not-drive order on this campaign. If your E-Pace shows warning lights or behaves differently in a way that involves the air bags, have it checked before driving further.
Which vehicles are included in recall 24V278?
Recall 24V278 covers 2,409 vehicles: 2021-2023 Jaguar E-Pace.
NHTSA lists 2,409 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2021-2023 | Jaguar | E-Pace |
What is the fix for the E-Pace air bag recall?
Yes. Dealers will replace the passenger air bag module, free of charge.
Dealers will replace the passenger air bag module, free of charge. Owner notification letters were mailed August 30, 2024. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H491.
When was recall 24V278 announced?
Jaguar Land Rover North America, LLC reported recall 24V278 to NHTSA on April 18, 2024. NHTSA lists the owner letter date as August 30, 2024.
| Date | What happened |
|---|---|
| April 18, 2024 | Jaguar Land Rover North America, LLC filed the defect report with NHTSA; NHTSA assigned campaign 24V278000. |
| August 30, 2024 | Owner notification letters mailed (per NHTSA). |
This recall was filed 29 months ago. If your E-Pace was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my E-Pace is part of recall 24V278?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V278 is open on your E-Pace, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 24V278000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should E-Pace owners do about recall 24V278?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V278000 applies to your E-Pace.
- Call a Jaguar dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Keep a simple log of any air bags symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are E-Pace owners reporting to NHTSA?
Owners have filed 2 complaints with NHTSA about these vehicles since 2020, 0 of them about the air bags.
Too few NHTSA complaints about the air bags have been filed since recall 24V278 was reported (0) to say whether the fix is holding.
NHTSA’s public complaint database lists 2 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the air bags. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2021 Jaguar E-Pace: 1 complaints in total, 0 about the air bags
- 2022 Jaguar E-Pace: 1 complaints in total, 0 about the air bags
- 2023 Jaguar E-Pace: 0 complaints in total, 0 about the air bags
Can recall 24V278 make my E-Pace a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this air bags recall means their E-Pace qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
An air bag warning light that keeps coming back after a recall repair is worth documenting. Air bag defects are safety defects, and California law can require fewer repair attempts for them.
A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2021-2023 Jaguar E-Pace has needed other repairs for the same defect, those visits count toward a lemon law claim.
Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your E-Pace been back to the dealer for this problem?
Call 877-536-6620Other Jaguar E-Pace recalls
Frequently asked questions about recall 24V278
Is the 24V278000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed August 30, 2024.
How do I know if my E-Pace is part of recall 24V278000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
What if my air bag light stays on after the recall repair?
Go back to the dealer. A warning light that returns means the system may not deploy correctly, and the visit is another repair attempt for a safety defect.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V278000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Jaguar. Prior results do not guarantee a similar outcome.