2021-2022 Honda HR-V Backup Camera Software Recall (24V384)

Recall 24V384 at a glance

What is wrong with the 2021-2022 Honda HR-V in recall 24V384?

The rearview camera image may not display when the engine is started with a key, due to a design error in the audio display power circuit.

Honda (America Honda Motor Co.) is recalling certain 2018-2020 Fit and 2019-2022 HR-V vehicles that were previously recalled under NHTSA recall number 23V-046. The rearview camera image may not display when the engine is started with a key, due to a design error in the audio display power circuit. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Is it safe to drive a 2021-2022 HR-V with recall 24V384?

NHTSA has not told owners to stop driving, but the risk is real: An inoperative rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.

NHTSA describes the risk this way: An inoperative rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the software.

Which vehicles are included in recall 24V384?

Recall 24V384 covers 114,686 vehicles: 2021-2022 Honda HR-V.

NHTSA lists 114,686 vehicles in this campaign, built July 7, 2018 to April 25, 2022. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the HR-V backup camera software recall?

Yes. Dealers will update the display audio unit software, free of charge.

Dealers will update the display audio unit software, free of charge. Owner notification letters were mailed July 8, 2024. Owners may contact Honda service at 1-888-234-2138. Honda's numbers for this recall are TIQ and DIR. Vehicles previously repaired under recall 23V-046 will need to have the new remedy completed.

Manufacturer recall number: TIQ, DIR.

When was recall 24V384 announced?

Honda (American Honda Motor Co.) reported recall 24V384 to NHTSA on May 31, 2024. NHTSA lists the owner letter date as July 8, 2024.

This recall was filed 28 months ago, and vehicles were built over a span of 1388 days. If your HR-V was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my HR-V is part of recall 24V384?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V384 is open on your HR-V, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2021-2022 HR-V vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should HR-V owners do about recall 24V384?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V384000 applies to your HR-V.
2. Call a Honda dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any software symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are HR-V owners reporting to NHTSA?

Owners have filed 151 complaints with NHTSA about these vehicles since 2020, 0 of them about the rearview camera.

Too few NHTSA complaints about the rearview camera have been filed since recall 24V384 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 151 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2022 Honda HR-V: 88 complaints in total, 0 about the rearview camera
• 2021 Honda HR-V: 63 complaints in total, 0 about the rearview camera

Can recall 24V384 make my HR-V a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 24V384000 does not automatically make your HR-V a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

A rearview camera that blanks out or freezes is a safety issue because federal rules require a working backup image. Camera problems are often software related, and many owners see them come back after an update.

This is not the first recall for this problem. When a manufacturer has to recall the same software again, that suggests the earlier fix did not work. If your 2021-2022 Honda HR-V has had this repair more than once, keep every repair order.

Earlier campaigns on these vehicles involving the same component: 23V046000.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V384