2021-2025 Honda Ridgeline Backup Camera Recall (24V321)
Honda (American Honda Motor Co.) · 187,290 vehicles · Reported May 9, 2024
Honda (American Honda Motor Co.) is recalling 187,290 2021-2025 Honda Ridgeline vehicles. The rearview camera (RVC) tailgate wire harness may fatigue and break, which can prevent the rearview camera image from displaying. A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash. Dealers will make the repair free of charge.
Recall 24V321 at a glance
| NHTSA campaign number | 24V321000 |
|---|---|
| Manufacturer recall number | YI7 |
| Date reported to NHTSA | May 9, 2024 |
| Manufacturer | Honda (American Honda Motor Co.) |
| Vehicles | 2021-2025 Honda Ridgeline |
| Units affected | 187,290 |
| Component | Back Over Prevention > Sensing System > Camera |
| Safety risk | A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2021-2025 Honda Ridgeline in recall 24V321?
The rearview camera (RVC) tailgate wire harness may fatigue and break, which can prevent the rearview camera image from displaying.
Honda (America Honda Motor Co) is recalling certain 2020-2024 Ridgeline vehicles. The rearview camera (RVC) tailgate wire harness may fatigue and break, which can prevent the rearview camera image from displaying.
Is it safe to drive a 2021-2025 Ridgeline with recall 24V321?
NHTSA has not told owners to stop driving, but the risk is real: A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash.
NHTSA describes the risk this way: A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the camera.
Which vehicles are included in recall 24V321?
Recall 24V321 covers 187,290 vehicles: 2021-2025 Honda Ridgeline.
NHTSA lists 187,290 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2021-2025 | Honda | Ridgeline |
What is the fix for the Ridgeline backup camera recall?
Yes. Dealers will replace the RVC tailgate wire harness, free of charge.
Dealers will replace the RVC tailgate wire harness, free of charge. Owner letters were mailed November 8, 2024. Owners may contact Honda service at 1-888-234-2138. Honda's number for this recall is YI7.
When was recall 24V321 announced?
Honda (American Honda Motor Co.) reported recall 24V321 to NHTSA on May 9, 2024.
| Date | What happened |
|---|---|
| May 9, 2024 | Honda (American Honda Motor Co.) filed the defect report with NHTSA; NHTSA assigned campaign 24V321000. |
| November 8, 2024 | Letters mailed (per NHTSA). |
This recall was filed 29 months ago. If your Ridgeline was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Ridgeline is part of recall 24V321?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V321 is open on your Ridgeline, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 24V321000 is open on your Ridgeline, it will be listed there, along with Honda recall number YI7. You can also ask any Honda dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should Ridgeline owners do about recall 24V321?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V321000 applies to your Ridgeline.
- Book the recall appointment with any authorized Honda dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Keep a simple log of any camera symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Ridgeline owners reporting to NHTSA?
Owners have filed 495 complaints with NHTSA about these vehicles since 2020, 14 of them about the rearview camera.
Since recall 24V321 was reported on May 9, 2024, owners have filed 14 complaints with NHTSA about the rearview camera on these vehicles. 0 of them (0%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the rearview camera and were received on or after May 9, 2024, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related rearview camera issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 495 owner complaints filed since 2020 for the vehicles in this recall, and 14 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2023 Honda Ridgeline: 127 complaints in total, 7 about the rearview camera
- 2022 Honda Ridgeline: 117 complaints in total, 1 about the rearview camera
- 2021 Honda Ridgeline: 101 complaints in total, 3 about the rearview camera
- 2025 Honda Ridgeline: 90 complaints in total, 0 about the rearview camera
- 2024 Honda Ridgeline: 60 complaints in total, 3 about the rearview camera
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
The contact owns a 2021 Honda Ridgeline. The contact received a notification of NHTSA Campaign Number: 24V321000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that occasionally while in reverse, the reverse camera image display would flicker a distorted image.
2021 Honda Ridgeline owner, GA, NHTSA complaint 11619957, filed October 15, 2024
The contact owns a 2021 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 24V321000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.
2021 Honda Ridgeline owner, NC, NHTSA complaint 11625009, filed November 13, 2024
The contact owns a 2021 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 24V321000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.
2021 Honda Ridgeline owner, WA, NHTSA complaint 11626417, filed November 20, 2024
Can recall 24V321 make my Ridgeline a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this camera recall means their Ridgeline qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
A rearview camera that blanks out or freezes is a safety issue because federal rules require a working backup image. Camera problems are often software related, and many owners see them come back after an update.
The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Ridgeline went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Ridgeline been back to the dealer for this problem?
Call 877-536-6620Other Honda Ridgeline recalls
Frequently asked questions about recall 24V321
Did the recall 24V321 fix work?
Since recall 24V321 was reported on May 9, 2024, owners have filed 14 complaints with NHTSA about the rearview camera on these vehicles. 0 of them (0%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
Is the 24V321000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Ridgeline is part of recall 24V321000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Is it legal to drive with a blank backup camera?
Federal safety rules require new vehicles to have a working rearview image, which is why camera failures are recalled. Have it repaired, and use mirrors and extra care until then.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V321000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Honda. Prior results do not guarantee a similar outcome.