2023 Ford F-250 SD Backup Camera Software Recall (25V134)

Recall 25V134 at a glance

What is wrong with the 2023 Ford F-250 SD in recall 25V134?

The default rearview camera image may not be displayed when using the Pro Trailer Hitch Assist feature.

Ford Motor Company (Ford) is recalling certain 2023 F-Super Duty F-250, F-350, and F-450 vehicles previously repaired incorrectly under recall number 23V-573. The default rearview camera image may not be displayed when using the Pro Trailer Hitch Assist feature.

Is it safe to drive a 2023 F-250 SD with recall 25V134?

NHTSA has not told owners to stop driving, but the risk is real: An incorrect rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash or injury.

NHTSA describes the risk this way: An incorrect rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash or injury.

There is no do-not-drive order on this campaign. If your F-250 SD shows warning lights or behaves differently in a way that involves the software, have it checked before driving further.

Which vehicles are included in recall 25V134?

Recall 25V134 covers 355 vehicles: 2023 Ford F-250 SD; 2023 Ford F-350 SD; 2023 Ford F-450 SD.

NHTSA lists 355 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the F-250 SD backup camera software recall?

Yes. Dealers will update the Advanced Drive Assistance System (ADAS) module software, free of charge.

Dealers will update the Advanced Drive Assistance System (ADAS) module software, free of charge. Owner notification letters were mailed April 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S17.

When was recall 25V134 announced?

Ford Motor Company reported recall 25V134 to NHTSA on February 28, 2025. NHTSA lists the owner letter date as April 4, 2025.

This recall was filed 19 months ago. If your F-250 SD was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my F-250 SD is part of recall 25V134?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V134 is open on your F-250 SD, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2023 F-250 SD vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should F-250 SD owners do about recall 25V134?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 25V134000 applies to your F-250 SD.
2. Call a Ford dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Keep a simple log of any software symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are F-250 SD owners reporting to NHTSA?

Owners have filed 89 complaints with NHTSA about these vehicles since 2020, 3 of them about the rearview camera.

Too few NHTSA complaints about the rearview camera have been filed since recall 25V134 was reported (3) to say whether the fix is holding.

NHTSA’s public complaint database lists 89 owner complaints filed since 2020 for the vehicles in this recall, and 3 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2023 Ford F-250 SD: 43 complaints in total, 1 about the rearview camera
• 2023 Ford F-350 SD: 41 complaints in total, 2 about the rearview camera
• 2023 Ford F-450 SD: 5 complaints in total, 0 about the rearview camera

A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):

The contact owns a 2023 Ford F-350 SD. The contact received notification of NHTSA Campaign Number: 24V806000 (Back Over Prevention, Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.

2023 Ford F-350 SD owner, CA, NHTSA complaint 11673460, filed July 14, 2025

The contact owns a 2023 Ford F-350 SD. The contact received notification of NHTSA Campaign Number: 24V806000 (Back Over Prevention, Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.

2023 Ford F-350 SD owner, KY, NHTSA complaint 11697750, filed November 5, 2025

Can recall 25V134 make my F-250 SD a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this software recall means their F-250 SD qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

A rearview camera that blanks out or freezes is a safety issue because federal rules require a working backup image. Camera problems are often software related, and many owners see them come back after an update.

This is not the first recall for this problem. When a manufacturer has to recall the same software again, that suggests the earlier fix did not work. If your 2023 Ford F-250 SD has had this repair more than once, keep every repair order.

Earlier campaigns on these vehicles involving the same component: 23V573000.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 25V134