2023 Ford F-250 SD Backup Camera Display Recall (23V573)
Ford Motor Company · 18,513 vehicles · Reported August 11, 2023
Ford Motor Company is recalling 18,513 2023 Ford F-250 SD; 2023 Ford F-350 SD; 2023 Ford F-450 SD vehicles. The default rearview camera image may not be displayed when using the Pro Trailer Hitch Assist feature. An incorrect rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash or injury. Dealers will make the repair free of charge.
Recall 23V573 at a glance
| NHTSA campaign number | 23V573000 |
|---|---|
| Manufacturer recall number | 23S46 |
| Date reported to NHTSA | August 11, 2023 |
| Manufacturer | Ford Motor Company |
| Vehicles | 2023 Ford F-250 SD; 2023 Ford F-350 SD; 2023 Ford F-450 SD |
| Units affected | 18,513 |
| Component | Back Over Prevention > Display Function |
| Safety risk | An incorrect rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash or injury. |
| Fix | Available at dealers |
What is wrong with the 2023 Ford F-250 SD in recall 23V573?
The default rearview camera image may not be displayed when using the Pro Trailer Hitch Assist feature.
Ford Motor Company (Ford) is recalling certain 2023 F-Super Duty F250, F350, and F450 vehicles equipped with the Pro Trailer Hitch Assist feature. The default rearview camera image may not be displayed when using the Pro Trailer Hitch Assist feature.
Is it safe to drive a 2023 F-250 SD with recall 23V573?
NHTSA has not told owners to stop driving, but the risk is real: An incorrect rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash or injury.
NHTSA describes the risk this way: An incorrect rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash or injury.
There is no do-not-drive order on this campaign. If your F-250 SD shows warning lights or behaves differently in a way that involves the display function, have it checked before driving further.
Which vehicles are included in recall 23V573?
Recall 23V573 covers 18,513 vehicles: 2023 Ford F-250 SD; 2023 Ford F-350 SD; 2023 Ford F-450 SD.
NHTSA lists 18,513 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2023 | Ford | F-250 SD |
| 2023 | Ford | F-350 SD |
| 2023 | Ford | F-450 SD |
What is the fix for the F-250 SD backup camera display recall?
Yes. Dealers will update the Advanced Drive Assistance System (ADAS) module software, free of charge.
Dealers will update the Advanced Drive Assistance System (ADAS) module software, free of charge. Owner notification letters were mailed December 5, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S46.
When was recall 23V573 announced?
Ford Motor Company reported recall 23V573 to NHTSA on August 11, 2023. NHTSA lists the owner letter date as December 5, 2023.
| Date | What happened |
|---|---|
| August 11, 2023 | Ford Motor Company filed the defect report with NHTSA; NHTSA assigned campaign 23V573000. |
| December 5, 2023 | Owner notification letters mailed (per NHTSA). |
This recall was filed 38 months ago. If your F-250 SD was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my F-250 SD is part of recall 23V573?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V573 is open on your F-250 SD, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 23V573000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should F-250 SD owners do about recall 23V573?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 23V573000 applies to your F-250 SD.
- Book the recall appointment with any authorized Ford dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Keep a simple log of any display function symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are F-250 SD owners reporting to NHTSA?
Owners have filed 89 complaints with NHTSA about these vehicles since 2020, 3 of them about the rearview camera.
Too few NHTSA complaints about the rearview camera have been filed since recall 23V573 was reported (3) to say whether the fix is holding.
NHTSA’s public complaint database lists 89 owner complaints filed since 2020 for the vehicles in this recall, and 3 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2023 Ford F-250 SD: 43 complaints in total, 1 about the rearview camera
- 2023 Ford F-350 SD: 41 complaints in total, 2 about the rearview camera
- 2023 Ford F-450 SD: 5 complaints in total, 0 about the rearview camera
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
The contact owns a 2023 Ford F-350 SD. The contact received notification of NHTSA Campaign Number: 24V806000 (Back Over Prevention, Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2023 Ford F-350 SD owner, CA, NHTSA complaint 11673460, filed July 14, 2025
The contact owns a 2023 Ford F-350 SD. The contact received notification of NHTSA Campaign Number: 24V806000 (Back Over Prevention, Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2023 Ford F-350 SD owner, KY, NHTSA complaint 11697750, filed November 5, 2025
Can recall 23V573 make my F-250 SD a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this display function recall means their F-250 SD qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
Rearview camera faults are frequently fixed with a software update, but owners report the screen going black again weeks later. If that happens with your 2023 Ford F-250 SD, each return visit should be documented.
The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your F-250 SD been back to the dealer for this problem?
Call 877-536-6620Other Ford F-250 SD recalls
Frequently asked questions about recall 23V573
Is the 23V573000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed December 5, 2023.
How do I know if my F-250 SD is part of recall 23V573000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Is it legal to drive with a blank backup camera?
Federal safety rules require new vehicles to have a working rearview image, which is why camera failures are recalled. Have it repaired, and use mirrors and extra care until then.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 23V573000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Ford. Prior results do not guarantee a similar outcome.