2025 Ford Explorer Backup Camera Software Recall (24V801)

Recall 24V801 at a glance

What is wrong with the 2025 Ford Explorer in recall 24V801?

The rearview camera image may fail when the vehicle speed reaches 10 MPH or greater.

Ford Motor Company (Ford) is recalling certain 2025 Explorer and Lincoln Aviator vehicles. The rearview camera image may fail when the vehicle speed reaches 10 MPH or greater. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Is it safe to drive a 2025 Explorer with recall 24V801?

NHTSA has not told owners to stop driving, but the risk is real: The loss of the rearview camera image while in reverse can reduce the driver's rear visibility, increasing the risk of a crash.

NHTSA describes the risk this way: The loss of the rearview camera image while in reverse can reduce the driver's rear visibility, increasing the risk of a crash.

There is no do-not-drive order on this campaign. If your Explorer shows warning lights or behaves differently in a way that involves the software, have it checked before driving further.

Which vehicles are included in recall 24V801?

Recall 24V801 covers 391 vehicles: 2025 Ford Explorer; 2025 Lincoln Aviator.

NHTSA lists 391 vehicles in this campaign, built May 30, 2024 to August 8, 2024. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Explorer backup camera software recall?

Yes. The fix is an over-the-air software update.

The accessory protocol interface module (APIM) software will be updated through an over-the-air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed on March 28, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C34.

When was recall 24V801 announced?

Ford Motor Company reported recall 24V801 to NHTSA on October 25, 2024.

This recall was filed 23 months ago, and vehicles were built over a span of 70 days. If your Explorer was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Explorer is part of recall 24V801?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V801 is open on your Explorer, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 24V801000 is open on your Explorer, it will be listed there, along with Ford recall number 24C34. You can also ask any Ford dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should Explorer owners do about recall 24V801?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V801000 applies to your Explorer.
2. Call a Ford dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Keep a simple log of any software symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are Explorer owners reporting to NHTSA?

Owners have filed 117 complaints with NHTSA about these vehicles since 2020, 0 of them about the rearview camera.

Too few NHTSA complaints about the rearview camera have been filed since recall 24V801 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 117 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2025 Ford Explorer: 101 complaints in total, 0 about the rearview camera
• 2025 Lincoln Aviator: 16 complaints in total, 0 about the rearview camera

Can recall 24V801 make my Explorer a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

Rearview camera faults are frequently fixed with a software update, but owners report the screen going black again weeks later. If that happens with your 2025 Ford Explorer, each return visit should be documented.

This recall is handled by an over-the-air software update, so many owners never visit a dealer. If the problem returns after the update, take the 2025 Ford Explorer to the dealer and make sure the visit is written up on a repair order. An update that does not work is still a failed repair.

Earlier campaigns on these vehicles involving the same component: 21V735000.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V801