2021-2022 Ford Mustang Mach E Electrical Management System Recall (23V687)
Ford Motor Company · 34,762 vehicles · Reported October 13, 2023
Ford Motor Company is recalling 34,762 2021-2022 Ford Mustang Mach E vehicles. The high voltage battery main contactors may overheat. An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash. Dealers will make the repair free of charge.
Recall 23V687 at a glance
| NHTSA campaign number | 23V687000 |
|---|---|
| Manufacturer recall number | 23S56 |
| Date reported to NHTSA | October 13, 2023 |
| Manufacturer | Ford Motor Company |
| Vehicles | 2021-2022 Ford Mustang Mach E |
| Units affected | 34,762 |
| Component | Electrical System > Propulsion System > Traction Battery > Management System / Energy Control Module (Bms / Becm) |
| Safety risk | An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2021-2022 Ford Mustang Mach E in recall 23V687?
The high voltage battery main contactors may overheat.
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.
Is it safe to drive a 2021-2022 Mustang Mach E with recall 23V687?
NHTSA has not told owners to stop driving, but the risk is real: An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash.
NHTSA describes the risk this way: An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the management system and energy control module.
Which vehicles are included in recall 23V687?
Recall 23V687 covers 34,762 vehicles: 2021-2022 Ford Mustang Mach E.
NHTSA lists 34,762 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2021-2022 | Ford | Mustang Mach E |
What is the fix for the Mustang Mach E electrical management system recall?
Yes. Dealers will replace the high voltage battery junction box, free of charge.
Dealers will replace the high voltage battery junction box, free of charge. Owner notification letters were mailed December 29, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S56. Vehicles included in this recall that were previously repaired under recall 22V-412 will need to have the new remedy completed.
When was recall 23V687 announced?
Ford Motor Company reported recall 23V687 to NHTSA on October 13, 2023. NHTSA lists the owner letter date as December 29, 2023.
| Date | What happened |
|---|---|
| October 13, 2023 | Ford Motor Company filed the defect report with NHTSA; NHTSA assigned campaign 23V687000. |
| December 29, 2023 | Owner notification letters mailed (per NHTSA). |
This recall was filed 36 months ago. If your Mustang Mach E was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Mustang Mach E is part of recall 23V687?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V687 is open on your Mustang Mach E, it will be listed there.
The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2021-2022 Mustang Mach E vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.
What should Mustang Mach E owners do about recall 23V687?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 23V687000 applies to your Mustang Mach E.
- Call a Ford dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Keep a simple log of any management system and energy control module symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Mustang Mach E owners reporting to NHTSA?
Owners have filed 485 complaints with NHTSA about these vehicles since 2020, 221 of them about the ev and hybrid battery.
Since recall 23V687 was reported on October 13, 2023, owners have filed 111 complaints with NHTSA about the ev and hybrid battery on these vehicles. 13 of them (12%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the ev and hybrid battery and were received on or after October 13, 2023, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related ev and hybrid battery issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 485 owner complaints filed since 2020 for the vehicles in this recall, and 221 of them involve the ev and hybrid battery. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2021 Ford Mustang Mach E: 347 complaints in total, 147 about the ev and hybrid battery
- 2022 Ford Mustang Mach E: 138 complaints in total, 74 about the ev and hybrid battery
Examples of what owners have reported to NHTSA (unverified excerpts):
I was driving my car like normal when a handful of warning signs popped up on the front screen and the brakes went out. I could only stop by pushing on the pedal with all my force, and it eventually slowed the car to a stop, but took an incredibly long distance to do so.
2022 Ford Mustang Mach E owner, CA, NHTSA complaint 11661751, filed May 18, 2025
The contact owns a 2022 Ford Mustang Mach E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System); however, the part to do the recall repair was not yet available.
2022 Ford Mustang Mach E owner, CA, NHTSA complaint 11667739, filed June 18, 2025
The contact owns a 2022 Ford Mustang Mach-E. The contact stated that the rear driver's side door and passenger's side doors failed to open intermittently. The vehicle was taken to an unknown dealer, where the failure could not be duplicated.
2022 Ford Mustang Mach E owner, PA, NHTSA complaint 11670444, filed July 1, 2025
Can recall 23V687 make my Mustang Mach E a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Recall 23V687000 does not automatically make your Mustang Mach E a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?
Battery and electric drive repairs are among the slowest repairs in the industry. A 2021-2022 Ford Mustang Mach E waiting on a battery module or drive unit can sit at the dealer for weeks, and every day counts toward the 30-day figure in California's lemon law presumption.
This is not the first recall for this problem. When a manufacturer has to recall the same management system and energy control module again, that suggests the earlier fix did not work. If your 2021-2022 Ford Mustang Mach E has had this repair more than once, keep every repair order.
Earlier campaigns on these vehicles involving the same component: 22V412000.
Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
Recall repairs depend on parts. Owners can wait days, weeks or months, usually about one to three months in our cases, and those days count toward California's 30-day out-of-service rule.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Mustang Mach E been back to the dealer for this problem?
Call 877-536-6620Other Ford Mustang Mach E recalls
Frequently asked questions about recall 23V687
Did the recall 23V687 fix work?
Since recall 23V687 was reported on October 13, 2023, owners have filed 111 complaints with NHTSA about the ev and hybrid battery on these vehicles. 13 of them (12%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed December 29, 2023.
Is the 23V687000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Mustang Mach E is part of recall 23V687000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Can a battery recall reduce my EV's range?
Some battery recalls limit the state of charge or range until a module or pack is replaced. Check your owner letter for any interim limits, and keep notes if range or charging changes after the repair.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 23V687000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Ford. Prior results do not guarantee a similar outcome.