2025 Chevrolet Express Head Restraint Recall (25V299)

Recall 25V299 at a glance

What is wrong with the 2025 Chevrolet Express in recall 25V299?

The front passenger seat head restraint may have been improperly welded to the seat frame.

General Motors LLC (GM) is recalling certain 2025 Chevrolet Express and GMC Savana vehicles. The front passenger seat head restraint may have been improperly welded to the seat frame.

Is it safe to drive a 2025 Express with recall 25V299?

NHTSA has not told owners to stop driving, but the risk is real: An improperly welded head restraint can result in an increased risk of injury to the seat occupant during a crash.

NHTSA describes the risk this way: An improperly welded head restraint can result in an increased risk of injury to the seat occupant during a crash.

There is no do-not-drive order on this campaign. If your Express shows warning lights or behaves differently in a way that involves the head restraint, have it checked before driving further.

Which vehicles are included in recall 25V299?

Recall 25V299 covers 32 vehicles: 2025 Chevrolet Express; 2025 GMC Savana.

NHTSA lists 32 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Express head restraint recall?

Yes. Dealers will inspect and replace the front passenger seat frame, as necessary, free of charge.

Dealers will inspect and replace the front passenger seat frame, as necessary, free of charge. Owner notification letters are expected to be mailed June 23, 2025. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N252503580.

When was recall 25V299 announced?

General Motors, LLC reported recall 25V299 to NHTSA on May 8, 2025. NHTSA lists the owner letter date as June 23, 2025.

This recall was filed 17 months ago. If your Express was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Express is part of recall 25V299?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V299 is open on your Express, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 25V299000 is open on your Express, it will be listed there, along with Chevrolet recall number N252503580. You can also ask any Chevrolet dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should Express owners do about recall 25V299?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 25V299000 applies to your Express.
2. Book the recall appointment with any authorized Chevrolet dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Write down when symptoms involving the head restraint happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are Express owners reporting to NHTSA?

Too few NHTSA complaints about the body, doors and seats have been filed since recall 25V299 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database does not list owner complaints for these vehicles yet. That is common for new models and for recalls a manufacturer finds through its own testing.

Can recall 25V299 make my Express a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 25V299000 does not automatically make your Express a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

Door latch, seat and body structure defects can affect safety in a crash and everyday use. If the recall repair does not solve the problem, the repeat visit is part of your record.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 25V299