2024 Chevrolet Silverado 2500 Door Latch Recall (24V894)

Recall 24V894 at a glance

What is wrong with the 2024 Chevrolet Silverado 2500 in recall 24V894?

The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in Park.

General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado HD 2500, 3500, and GMC Sierra HD 2500, 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in Park.

Is it safe to drive a 2024 Silverado 2500 with recall 24V894?

NHTSA has not told owners to stop driving, but the risk is real: An unlatched tailgate may open and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.

NHTSA describes the risk this way: An unlatched tailgate may open and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the latch.

Which vehicles are included in recall 24V894?

Recall 24V894 covers 131,231 vehicles: 2024 Chevrolet Silverado 2500; 2024 Chevrolet Silverado 3500; 2024 GMC Sierra 2500; 2024 GMC Sierra 3500.

NHTSA lists 131,231 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Silverado 2500 door latch recall?

Yes. Owners are advised to check that the tailgate is closed and latched before driving.

Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed December 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N242469160. This recall is an expansion of NHTSA Recall 24V-060.

When was recall 24V894 announced?

General Motors, LLC reported recall 24V894 to NHTSA on November 26, 2024. NHTSA lists the owner letter date as December 17, 2024.

This recall was filed 22 months ago. If your Silverado 2500 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Silverado 2500 is part of recall 24V894?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V894 is open on your Silverado 2500, it will be listed there.

Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 24V894000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.

What should Silverado 2500 owners do about recall 24V894?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V894000 applies to your Silverado 2500.
2. Book the recall appointment with any authorized Chevrolet dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Write down when symptoms involving the latch happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are Silverado 2500 owners reporting to NHTSA?

Owners have filed 343 complaints with NHTSA about these vehicles since 2020, 8 of them about the body, doors and seats.

NHTSA’s public complaint database lists 343 owner complaints filed since 2020 for the vehicles in this recall, and 8 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2024 Chevrolet Silverado 2500: 140 complaints in total, 4 about the body, doors and seats
• 2024 GMC Sierra 2500: 105 complaints in total, 1 about the body, doors and seats
• 2024 Chevrolet Silverado 3500: 49 complaints in total, 1 about the body, doors and seats
• 2024 GMC Sierra 3500: 49 complaints in total, 2 about the body, doors and seats

A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):

The contact owns a 2024 Chevrolet Silverado 3500. The contact stated while driving at approximately 60 MPH, the front driver's side and passenger's side wheels shuddered when the vehicle drove over a pothole or an object in the roadway. No warning light was illuminated.

2024 Chevrolet Silverado 3500 owner, IA, NHTSA complaint 11631639, filed December 19, 2024

The contact owns a 2024 GMC Sierra 3500. The contact stated that the tailgate frequently opened independently while the vehicle was parked. The vehicle was previously repaired under NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages); however, the failure persisted. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic.

2024 GMC Sierra 3500 owner, OH, NHTSA complaint 11759144, filed August 24, 2026

The contact owns a 2024 GMC Sierra 3500. The contact received notification of NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.

2024 GMC Sierra 3500 owner, MO, NHTSA complaint 11594832, filed June 17, 2024

Can recall 24V894 make my Silverado 2500 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

Body and latch defects on the 2024 Chevrolet Silverado 2500 may seem minor until a door opens while driving or a seat will not lock. Problems that return after repair belong in your records.

This campaign follows an earlier recall for the same issue. A second recall can mean the first remedy failed, and repeated repair attempts on the same defect are the core of most lemon law claims.

Earlier campaigns on these vehicles involving the same component: 24V060000.

Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V894