2021-2024 Chevrolet Silverado 2500 Door Latch Recall (24V060)

Recall 24V060 at a glance

What is wrong with the 2021-2024 Chevrolet Silverado 2500 in recall 24V060?

The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.

General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.

Is it safe to drive a 2021-2024 Silverado 2500 with recall 24V060?

NHTSA has not told owners to stop driving, but the risk is real: An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.

NHTSA describes the risk this way: An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.

There is no do-not-drive order on this campaign. If your Silverado 2500 shows warning lights or behaves differently in a way that involves the latch, have it checked before driving further.

Which vehicles are included in recall 24V060?

Recall 24V060 covers 570,434 vehicles: 2021-2024 Chevrolet Silverado 2500; 2021-2024 Chevrolet Silverado 3500; 2021-2024 GMC Sierra 2500; 2021-2024 GMC Sierra 3500.

NHTSA lists 570,434 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Silverado 2500 door latch recall?

Yes. Owners are advised to check that the tailgate is closed and latched before driving.

Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.

When was recall 24V060 announced?

General Motors, LLC reported recall 24V060 to NHTSA on February 1, 2024. NHTSA lists the owner letter date as May 17, 2024.

This recall was filed 32 months ago. If your Silverado 2500 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Silverado 2500 is part of recall 24V060?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V060 is open on your Silverado 2500, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2021-2024 Silverado 2500 vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should Silverado 2500 owners do about recall 24V060?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V060000 applies to your Silverado 2500.
2. Book the recall appointment with any authorized Chevrolet dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Write down when symptoms involving the latch happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are Silverado 2500 owners reporting to NHTSA?

Owners have filed 858 complaints with NHTSA about these vehicles since 2020, 44 of them about the body, doors and seats.

NHTSA’s public complaint database lists 858 owner complaints filed since 2020 for the vehicles in this recall, and 44 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2024 Chevrolet Silverado 2500: 140 complaints in total, 4 about the body, doors and seats
• 2024 GMC Sierra 2500: 105 complaints in total, 1 about the body, doors and seats
• 2022 Chevrolet Silverado 2500: 95 complaints in total, 7 about the body, doors and seats
• 2021 Chevrolet Silverado 2500: 86 complaints in total, 8 about the body, doors and seats
• 2021 GMC Sierra 2500: 51 complaints in total, 3 about the body, doors and seats
• 2024 GMC Sierra 3500: 49 complaints in total, 2 about the body, doors and seats
• 2024 Chevrolet Silverado 3500: 49 complaints in total, 1 about the body, doors and seats
• 2023 Chevrolet Silverado 2500: 47 complaints in total, 4 about the body, doors and seats

A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):

The contact owns a 2024 GMC Sierra 3500. The contact stated that the tailgate frequently opened independently while the vehicle was parked. The vehicle was previously repaired under NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages); however, the failure persisted. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic.

2024 GMC Sierra 3500 owner, OH, NHTSA complaint 11759144, filed August 24, 2026

The contact owns a 2024 GMC Sierra 3500. The contact received notification of NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.

2024 GMC Sierra 3500 owner, MO, NHTSA complaint 11594832, filed June 17, 2024

The contact owns a 2023 Chevrolet Silverado 2500. The contact stated that while driving at an undisclosed speed, the tailgate step bar continuously extended and retracted. The tailgate-ajar warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the step actuator due to water damage.

2023 Chevrolet Silverado 2500 owner, NY, NHTSA complaint 11570794, filed February 8, 2024

Can recall 24V060 make my Silverado 2500 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

Body and latch defects on the 2021-2024 Chevrolet Silverado 2500 may seem minor until a door opens while driving or a seat will not lock. Problems that return after repair belong in your records.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2021-2024 Chevrolet Silverado 2500 has needed other repairs for the same defect, those visits count toward a lemon law claim.

Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V060