2021-2022 Audi E-Tron Electrical Management Software Recall (23V867)
Volkswagen Group of America, Inc. · 26,866 vehicles · Reported December 20, 2023
Volkswagen Group of America, Inc. is recalling 26,866 2021-2022 Audi E-Tron vehicles. Certain high-voltage battery modules may overheat. A high-voltage battery that overheats increases the risk of a fire. Dealers will make the repair free of charge.
Recall 23V867 at a glance
| NHTSA campaign number | 23V867000 |
|---|---|
| Manufacturer recall number | 93U9/93V2 |
| Date reported to NHTSA | December 20, 2023 |
| Manufacturer | Volkswagen Group of America, Inc. |
| Vehicles | 2021-2022 Audi E-Tron |
| Units affected | 26,866 |
| Component | Electrical System > Propulsion System > Traction Battery Thermal > Management > Software |
| Safety risk | A high-voltage battery that overheats increases the risk of a fire. |
| Fix | Available at dealers |
What is wrong with the 2021-2022 Audi E-Tron in recall 23V867?
Certain high-voltage battery modules may overheat.
Volkswagen Group of America, Inc. (Audi) is recalling certain 2020-2022 E-Tron Sportback Quattro and 2019-2022 E-Tron Quattro vehicles. Certain high-voltage battery modules may overheat.
Is it safe to drive a 2021-2022 E-Tron with recall 23V867?
NHTSA has not told owners to stop driving, but the risk is real: A high-voltage battery that overheats increases the risk of a fire.
NHTSA describes the risk this way: A high-voltage battery that overheats increases the risk of a fire.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the software.
Which vehicles are included in recall 23V867?
Recall 23V867 covers 26,866 vehicles: 2021-2022 Audi E-Tron.
NHTSA lists 26,866 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2021-2022 | Audi | E-Tron |
What is the fix for the E-Tron electrical management software recall?
Yes. Dealers will install onboard diagnostic software to monitor battery module performance, and replace affected battery modules where necessary, free of charge.
Dealers will install onboard diagnostic software to monitor battery module performance, and replace affected battery modules where necessary, free of charge. Owner notification letters were mailed April 3, 2025. Owners may contact Audi customer at 1-800-253-2834. Audi's numbers for this recall are 93U9 and 93V2.
Manufacturer recall number: 93U9/93V2.
When was recall 23V867 announced?
Volkswagen Group of America, Inc. reported recall 23V867 to NHTSA on December 20, 2023. NHTSA lists the owner letter date as April 3, 2025.
| Date | What happened |
|---|---|
| December 20, 2023 | Volkswagen Group of America, Inc. filed the defect report with NHTSA; NHTSA assigned campaign 23V867000. |
| April 3, 2025 | Owner notification letters mailed (per NHTSA). |
This recall was filed 34 months ago. If your E-Tron was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my E-Tron is part of recall 23V867?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V867 is open on your E-Tron, it will be listed there.
The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2021-2022 E-Tron vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.
What should E-Tron owners do about recall 23V867?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 23V867000 applies to your E-Tron.
- Book the recall appointment with any authorized Audi dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Keep a simple log of any software symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are E-Tron owners reporting to NHTSA?
Owners have filed 67 complaints with NHTSA about these vehicles since 2020, 40 of them about the ev and hybrid battery.
Since recall 23V867 was reported on December 20, 2023, owners have filed 33 complaints with NHTSA about the ev and hybrid battery on these vehicles. 6 of them (18%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the ev and hybrid battery and were received on or after December 20, 2023, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 7, 2026. Complaints are unverified owner reports and may involve a related ev and hybrid battery issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 67 owner complaints filed since 2020 for the vehicles in this recall, and 40 of them involve the ev and hybrid battery. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2021 Audi E-Tron: 36 complaints in total, 23 about the ev and hybrid battery
- 2022 Audi E-Tron: 31 complaints in total, 17 about the ev and hybrid battery
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
The contact owns a 2021 Audi E-Tron. The contact received notification of NHTSA Campaign Number: 23V867000 (Electrical System). The part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was diagnosed, and determined that the battery module had failed and needed to be replaced.
2021 Audi E-Tron owner, TX, NHTSA complaint 11689755, filed September 25, 2025
The vehicle's central locking system does not properly communicate with the keyfob resulting in the doors not unlocking as intended.
2021 Audi E-Tron owner, CA, NHTSA complaint 11702257, filed December 1, 2025
Tied with NHTSA Recall 25V900 – Review Camera Software. Dealer was unable to complete the recall due to internal malfunction of USB Interface on vehicle. Dealer quoted a non itemized Repair Estimate of $1,045.50 to replace the interface in order to be able to complete the open recall.
2021 Audi E-Tron owner, NJ, NHTSA complaint 11718481, filed February 17, 2026
Can recall 23V867 make my E-Tron a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this software recall means their E-Tron qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
Battery and electric drive repairs are among the slowest repairs in the industry. A 2021-2022 Audi E-Tron waiting on a battery module or drive unit can sit at the dealer for weeks, and every day counts toward the 30-day figure in California's lemon law presumption.
The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the E-Tron went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
Recall repairs depend on parts. Owners can wait days, weeks or months, usually about one to three months in our cases, and those days count toward California's 30-day out-of-service rule.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your E-Tron been back to the dealer for this problem?
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Frequently asked questions about recall 23V867
Did the recall 23V867 fix work?
Since recall 23V867 was reported on December 20, 2023, owners have filed 33 complaints with NHTSA about the ev and hybrid battery on these vehicles. 6 of them (18%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed April 3, 2025.
Is the 23V867000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my E-Tron is part of recall 23V867000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Can a battery recall reduce my EV's range?
Some battery recalls limit the state of charge or range until a module or pack is replaced. Check your owner letter for any interim limits, and keep notes if range or charging changes after the repair.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 23V867000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 7, 2026
- California Civil Code 1793.2 and 1793.22
Jacob Shayesteh, Esq., Founder and Managing Attorney of America’s Lemon Lawyer (Wynn Law Group, APC). Licensed by the State Bar of California, No. 362320. His practice focuses on California lemon law under the Song-Beverly Consumer Warranty Act.
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Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Audi. Prior results do not guarantee a similar outcome.