2023 VinFast VF 8 Instrument Cluster Recall (23V355)
VinFast Auto, LLC · 999 vehicles · Reported May 18, 2023
VinFast Auto, LLC is recalling 999 2023 VinFast VF 8 vehicles. A software error may cause the multifunction head unit (MHU) display to go blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays." A blank MHU display will not show critical safety information, such as the speedometer or warning lights, which may increase the risk of a crash. Dealers will make the repair free of charge.
Recall 23V355 at a glance
| NHTSA campaign number | 23V355000 |
|---|---|
| Manufacturer recall number | VPAC-74 |
| Date reported to NHTSA | May 18, 2023 |
| Manufacturer | VinFast Auto, LLC |
| Vehicles | 2023 VinFast VF 8 |
| Units affected | 999 |
| Component | Electrical System > Instrument Cluster / Panel |
| Safety risk | A blank MHU display will not show critical safety information, such as the speedometer or warning lights, which may increase the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2023 VinFast VF 8 in recall 23V355?
A software error may cause the multifunction head unit (MHU) display to go blank.
VinFast Auto, LLC (VinFast) is recalling certain 2023 VF8 vehicles. A software error may cause the multifunction head unit (MHU) display to go blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Is it safe to drive a 2023 VF 8 with recall 23V355?
NHTSA has not told owners to stop driving, but the risk is real: A blank MHU display will not show critical safety information, such as the speedometer or warning lights, which may increase the risk of a crash.
NHTSA describes the risk this way: A blank MHU display will not show critical safety information, such as the speedometer or warning lights, which may increase the risk of a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the instrument cluster and panel.
Which vehicles are included in recall 23V355?
Recall 23V355 covers 999 vehicles: 2023 VinFast VF 8.
NHTSA lists 999 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2023 | VinFast | VF 8 |
What is the fix for the VF 8 instrument cluster recall?
Yes. VinFast will update the software, free of charge.
VinFast will update the software, free of charge. Owner notification letters were mailed June 1, 2023. Owners may contact VinFast customer service at 1-833-503-0600. VinFast's number for this recall is VPAC-74.
When was recall 23V355 announced?
VinFast Auto, LLC reported recall 23V355 to NHTSA on May 18, 2023. NHTSA lists the owner letter date as June 1, 2023.
| Date | What happened |
|---|---|
| May 18, 2023 | VinFast Auto, LLC filed the defect report with NHTSA; NHTSA assigned campaign 23V355000. |
| June 1, 2023 | Owner notification letters mailed (per NHTSA). |
This recall was filed 41 months ago. If your VF 8 was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my VF 8 is part of recall 23V355?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V355 is open on your VF 8, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 23V355000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should VF 8 owners do about recall 23V355?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 23V355000 applies to your VF 8.
- Call a VinFast dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Keep a simple log of any instrument cluster and panel symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are VF 8 owners reporting to NHTSA?
Owners have filed 40 complaints with NHTSA about these vehicles since 2020, 10 of them about the electrical system.
Since recall 23V355 was reported on May 18, 2023, owners have filed 10 complaints with NHTSA about the electrical system on these vehicles. 3 of them (30%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the electrical system and were received on or after May 18, 2023, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related electrical system issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 40 owner complaints filed since 2020 for the vehicles in this recall, and 10 of them involve the electrical system. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2023 VinFast VF 8: 40 complaints in total, 10 about the electrical system
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
The 12v battery when car was purchased was defective. This caused the car to suddenly die. As per the sales manager where car was purchased heat disables the car from running properly.
2023 VinFast VF 8 owner, CA, NHTSA complaint 11678374, filed August 4, 2025
The contact leased a 2023 Vinfast VF 8. The contact received notification of NHTSA Campaign Number: 25V559000 (LANE DEPARTURE). The contact stated that while making a turn, the vehicle jerked, and the steering wheel unexpectedly became difficult to turn. In addition, the vehicle made wide turns. No warning lights were illuminated.
2023 VinFast VF 8 owner, CA, NHTSA complaint 11697753, filed November 5, 2025
While driving at approximately 8:00 AM in active traffic, the vehicle suddenly would not accelerate beyond approximately 20 mph. Warning messages appeared on the dashboard stating “Electric Motor Power Reduced” and “Driver Monitoring System Inoperative.” The vehicle lost normal propulsion power without warning.
2023 VinFast VF 8 owner, CA, NHTSA complaint 11721543, filed March 2, 2026
Can recall 23V355 make my VF 8 a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Recall 23V355000 does not automatically make your VF 8 a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?
Intermittent electrical problems are a frequent source of repeat repair visits: the dealer cannot reproduce the fault, the owner brings the 2023 VinFast VF 8 back, and the problem shows up again.
A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2023 VinFast VF 8 has needed other repairs for the same defect, those visits count toward a lemon law claim.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your VF 8 been back to the dealer for this problem?
Call 877-536-6620Other VinFast VF 8 recalls
Frequently asked questions about recall 23V355
Did the recall 23V355 fix work?
Since recall 23V355 was reported on May 18, 2023, owners have filed 10 complaints with NHTSA about the electrical system on these vehicles. 3 of them (30%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed June 1, 2023.
Is the 23V355000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my VF 8 is part of recall 23V355000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 23V355000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or VinFast. Prior results do not guarantee a similar outcome.