2023 Mercedes-Benz AMG EQE Frame Recall (23V555)

Recall 23V555 at a glance

What is wrong with the 2023 Mercedes-Benz AMG EQE in recall 23V555?

The absorbers in the roof frame may not be secured properly and can detach during window air bag deployment.

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 AMG EQE, EQE 500, and EQE 350 vehicles. The absorbers in the roof frame may not be secured properly and can detach during window air bag deployment.

Is it safe to drive a 2023 AMG EQE with recall 23V555?

NHTSA has not told owners to stop driving, but the risk is real: In the event of a crash with window air bag deployment, detached absorbers can strike vehicle occupants and increase their risk of injury.

NHTSA describes the risk this way: In the event of a crash with window air bag deployment, detached absorbers can strike vehicle occupants and increase their risk of injury.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the frame and members.

Which vehicles are included in recall 23V555?

Recall 23V555 covers 10 vehicles: 2023 Mercedes-Benz AMG EQE; 2023 Mercedes-Benz EQE 350 4MATIC; 2023 Mercedes-Benz EQE 500.

NHTSA lists 10 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the AMG EQE frame recall?

Yes. Dealers will replace the absorbers, free of charge.

Dealers will replace the absorbers, free of charge. Owner notification letters were mailed September 1, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023080004.

When was recall 23V555 announced?

Mercedes-Benz USA, LLC reported recall 23V555 to NHTSA on August 4, 2023. NHTSA lists the owner letter date as September 1, 2023.

This recall was filed 38 months ago. If your AMG EQE was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my AMG EQE is part of recall 23V555?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V555 is open on your AMG EQE, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2023 AMG EQE vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should AMG EQE owners do about recall 23V555?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 23V555000 applies to your AMG EQE.
2. Book the recall appointment with any authorized Mercedes-Benz dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any frame and members symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are AMG EQE owners reporting to NHTSA?

Owners have filed 12 complaints with NHTSA about these vehicles since 2020, 0 of them about the body, doors and seats.

Too few NHTSA complaints about the body, doors and seats have been filed since recall 23V555 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 12 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2023 Mercedes-Benz EQE 350 4MATIC: 7 complaints in total, 0 about the body, doors and seats
• 2023 Mercedes-Benz EQE 500: 4 complaints in total, 0 about the body, doors and seats
• 2023 Mercedes-Benz AMG EQE: 1 complaints in total, 0 about the body, doors and seats

Can recall 23V555 make my AMG EQE a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 23V555000 does not automatically make your AMG EQE a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

Body and latch defects on the 2023 Mercedes-Benz AMG EQE may seem minor until a door opens while driving or a seat will not lock. Problems that return after repair belong in your records.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 23V555