2024-2026 Lincoln Nautilus Hybrid Pedestrian Alert Sound Recall (25V691)

Recall 25V691 at a glance

What is wrong with the 2024-2026 Lincoln Nautilus Hybrid in recall 25V691?

A software error may prevent the vehicle from emitting the pedestrian warning sound at certain speeds.

Ford Motor Company (Ford) is recalling certain 2024-2026 Lincoln Nautilus Hybrid and 2025 Explorer hybrid police vehicles. A software error may prevent the vehicle from emitting the pedestrian warning sound at certain speeds.

Is it safe to drive a 2024-2026 Nautilus Hybrid with recall 25V691?

NHTSA has not told owners to stop driving, but the risk is real: A vehicle that does not produce a warning sound may fail to alert pedestrians of an approaching vehicle, increasing the risk of injury.

NHTSA describes the risk this way: A vehicle that does not produce a warning sound may fail to alert pedestrians of an approaching vehicle, increasing the risk of injury.

There is no do-not-drive order on this campaign. If your Nautilus Hybrid shows warning lights or behaves differently in a way that involves the external and pedestrian alert, have it checked before driving further.

Which vehicles are included in recall 25V691?

Recall 25V691 covers 43,438 vehicles: 2025 Ford Explorer Hybrid; 2024-2026 Lincoln Nautilus Hybrid.

NHTSA lists 43,438 vehicles in this campaign, built April 4, 2023 to September 23, 2025. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Nautilus Hybrid pedestrian alert sound recall?

Yes. The fix is an over-the-air software update.

The audio control module and digital signal processing module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed November 5, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA2. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 10, 2025.

When was recall 25V691 announced?

Ford Motor Company reported recall 25V691 to NHTSA on October 10, 2025. NHTSA lists the owner letter date as November 5, 2025.

This recall was filed 11 months ago, and vehicles were built over a span of 903 days. If your Nautilus Hybrid was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Nautilus Hybrid is part of recall 25V691?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V691 is open on your Nautilus Hybrid, it will be listed there.

Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 25V691000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.

What should Nautilus Hybrid owners do about recall 25V691?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 25V691000 applies to your Nautilus Hybrid.
2. Book the recall appointment with any authorized Lincoln dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Keep a simple log of any external and pedestrian alert symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are Nautilus Hybrid owners reporting to NHTSA?

Owners have filed 25 complaints with NHTSA about these vehicles since 2020, 2 of them about the driver assistance.

Too few NHTSA complaints about the driver assistance have been filed since recall 25V691 was reported (1) to say whether the fix is holding.

NHTSA’s public complaint database lists 25 owner complaints filed since 2020 for the vehicles in this recall, and 2 of them involve the driver assistance. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2024 Lincoln Nautilus Hybrid: 12 complaints in total, 1 about the driver assistance
• 2025 Lincoln Nautilus Hybrid: 9 complaints in total, 1 about the driver assistance
• 2026 Lincoln Nautilus Hybrid: 3 complaints in total, 0 about the driver assistance
• 2025 Ford Explorer Hybrid: 1 complaints in total, 0 about the driver assistance

Here is what some owners told NHTSA, in their own words (excerpts, unverified):

The vehicle’s BlueCruise/adaptive cruise system has repeatedly slowed unexpectedly while traveling on interstate highways. In some instances, the vehicle slowed to approximately 40 mph in a 70 mph zone without an apparent traffic reason. The system also slows excessively in curves. These events create a rear-end collision risk and require immediate driver intervention.

2025 Lincoln Nautilus Hybrid owner, TN, NHTSA complaint 11748209, filed July 3, 2026

Lincoln Navigation has incorrect speed limit detection/programming on rural roads in Fulton County Ohio. When using the Adaptive Cruise, firstly the Speed Limit icon that is stationary on the dash, right in front of the driver, has incorrect speed limits.

2024 Lincoln Nautilus Hybrid owner, OH, NHTSA complaint 11667220, filed June 16, 2025

Can recall 25V691 make my Nautilus Hybrid a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

Driver assistance systems such as automatic emergency braking, lane keeping and adaptive cruise rely on software and sensors. Phantom braking or a system that shuts off can be dangerous, and these complaints often return after an update.

Because the remedy is an over-the-air update, there may be no repair order unless you take the 2024-2026 Lincoln Nautilus Hybrid in. If the symptom continues after the update, get it documented at the dealer so it counts.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Nautilus Hybrid went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 25V691