2022 Lexus NX250 Shock Absorber Recall (22V238)

Recall 22V238 at a glance

What is wrong with the 2022 Lexus NX250 in recall 22V238?

Missing spot-welds between the body panels and the front shock absorber mounting areas may cause the front shock absorber to separate from the mounting area.

Toyota Motor Engineering & Manufacturing (Lexus) is recalling certain 2022 NX250, NX350, NX350h, and NX450h+ vehicles. Missing spot-welds between the body panels and the front shock absorber mounting areas may cause the front shock absorber to separate from the mounting area.

Is it safe to drive a 2022 NX250 with recall 22V238?

NHTSA has not told owners to stop driving, but the risk is real: A separated shock absorber can cause a loss of vehicle stability, increasing the risk of a crash.

NHTSA describes the risk this way: A separated shock absorber can cause a loss of vehicle stability, increasing the risk of a crash.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the shock absorber.

Which vehicles are included in recall 22V238?

Recall 22V238 covers 4,215 vehicles: 2022 Lexus NX250; 2022 Lexus NX350; 2022 Lexus NX350H; 2022 Lexus NX450H+.

NHTSA lists 4,215 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the NX250 shock absorber recall?

Yes. Dealers will add welds to body panels or replace the body panels where welds have failed, free of charge.

Dealers will add welds to body panels or replace the body panels where welds have failed, free of charge. Owner notification letters were mailed on June 10, 2022. Owners may contact Lexus customer service at 1-800-331-4331. Lexus's number for this recall is 22LA02.

When was recall 22V238 announced?

Toyota Motor Corporation reported recall 22V238 to NHTSA on April 13, 2022.

This recall was filed 54 months ago. If your NX250 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my NX250 is part of recall 22V238?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 22V238 is open on your NX250, it will be listed there.

Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 22V238000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.

What should NX250 owners do about recall 22V238?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 22V238000 applies to your NX250.
2. Book the recall appointment with any authorized Lexus dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Write down when symptoms involving the shock absorber happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are NX250 owners reporting to NHTSA?

Owners have filed 3 complaints with NHTSA about these vehicles since 2020, 0 of them about the suspension, wheels and tires.

Too few NHTSA complaints about the suspension, wheels and tires have been filed since recall 22V238 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 3 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the suspension, wheels and tires. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2022 Lexus NX450H+: 2 complaints in total, 0 about the suspension, wheels and tires
• 2022 Lexus NX350H: 1 complaints in total, 0 about the suspension, wheels and tires
• 2022 Lexus NX250: 0 complaints in total, 0 about the suspension, wheels and tires
• 2022 Lexus NX350: 0 complaints in total, 0 about the suspension, wheels and tires

Can recall 22V238 make my NX250 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this shock absorber recall means their NX250 qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

If a suspension or wheel problem on the 2022 Lexus NX250 returns after the recall work, keep the repair orders. Repeat visits for the same defect are what California's lemon law looks at.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2022 Lexus NX250 has needed other repairs for the same defect, those visits count toward a lemon law claim.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the NX250 went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 22V238