2023 Kia Sportage Instrument Cluster Recall (23V298)

Recall 23V298 at a glance

What is wrong with the 2023 Kia Sportage in recall 23V298?

2" LCD screen.  The instrument cluster may fail to display any information when the vehicle is started.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."

Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.  The instrument cluster may fail to display any information when the vehicle is started.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."

Is it safe to drive a 2023 Sportage with recall 23V298?

NHTSA has not told owners to stop driving, but the risk is real: A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.

NHTSA describes the risk this way: A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the instrument cluster and panel.

Which vehicles are included in recall 23V298?

Recall 23V298 covers 108,936 vehicles: 2023 Kia Niro; 2023 Kia Niro PHEV; 2023 Kia Soul; 2023 Kia Sportage; 2023 Kia Sportage Hybrid; 2023 Kia Sportage PHEV; 2023 Kia Telluride.

NHTSA lists 108,936 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Sportage instrument cluster recall?

Yes. Dealers will update the instrument cluster software, free of charge.

Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.

When was recall 23V298 announced?

Kia America, Inc. reported recall 23V298 to NHTSA on April 26, 2023. NHTSA lists the owner letter date as May 26, 2023.

This recall was filed 41 months ago. If your Sportage was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Sportage is part of recall 23V298?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V298 is open on your Sportage, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 23V298000 is open on your Sportage, it will be listed there, along with Kia recall number SC270. You can also ask any Kia dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should Sportage owners do about recall 23V298?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 23V298000 applies to your Sportage.
2. Book the recall appointment with any authorized Kia dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any instrument cluster and panel symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are Sportage owners reporting to NHTSA?

Owners have filed 613 complaints with NHTSA about these vehicles since 2020, 154 of them about the electrical system.

NHTSA’s public complaint database lists 613 owner complaints filed since 2020 for the vehicles in this recall, and 154 of them involve the electrical system. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2023 Kia Telluride: 207 complaints in total, 45 about the electrical system
• 2023 Kia Sportage: 190 complaints in total, 44 about the electrical system
• 2023 Kia Sportage Hybrid: 99 complaints in total, 36 about the electrical system
• 2023 Kia Soul: 52 complaints in total, 13 about the electrical system
• 2023 Kia Niro: 44 complaints in total, 14 about the electrical system
• 2023 Kia Sportage PHEV: 15 complaints in total, 2 about the electrical system
• 2023 Kia Niro PHEV: 6 complaints in total, 0 about the electrical system

A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):

Since I purchased the car the steering wheel will jerk, when im on a 2 lane road. It always jerks towards on-coming traffic, and it only does this when there is a car coming in the opposite lane and is just about to pass me.

2023 Kia Soul owner, FL, NHTSA complaint 11689118, filed September 23, 2025

Before the accident which my car was totaled, I would take it in with issues. Electrical lights coming on the car would stop .my transmission locking up . I would tell them that there was something wrong with the car .

2023 Kia Soul owner, TX, NHTSA complaint 11740264, filed May 26, 2026

2023 Kia soul purchased brand new. Vehicle does not display speedometer, blinkers don't work, reverse camera doesn't work, nothing displays on dash, continuous alarm sound while vehicle is on. Having no indication of speed traveling or ability to signal turns is a safety concern. failure at approximately 1 year after purchase.

2023 Kia Soul owner, KS, NHTSA complaint 11759038, filed August 24, 2026

Can recall 23V298 make my Sportage a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 23V298000 does not automatically make your Sportage a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

Intermittent electrical problems are a frequent source of repeat repair visits: the dealer cannot reproduce the fault, the owner brings the 2023 Kia Sportage back, and the problem shows up again.

This campaign follows an earlier recall for the same issue. A second recall can mean the first remedy failed, and repeated repair attempts on the same defect are the core of most lemon law claims.

Earlier campaigns on these vehicles involving the same component: 21V577000, 22V344000.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 23V298