2021-2023 Jeep Grand Cherokee Backup Camera Display Recall (23V577)

Recall 23V577 at a glance

What is wrong with the 2021-2023 Jeep Grand Cherokee in recall 23V577?

The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse.

Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Is it safe to drive a 2021-2023 Grand Cherokee with recall 23V577?

NHTSA has not told owners to stop driving, but the risk is real: A rearview image that does not display while in reverse decreases the driver's visibility of the rear view, increasing the risk of injury or crash.

NHTSA describes the risk this way: A rearview image that does not display while in reverse decreases the driver's visibility of the rear view, increasing the risk of injury or crash.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the display function.

Which vehicles are included in recall 23V577?

Recall 23V577 covers 162,713 vehicles: 2021-2023 Jeep Grand Cherokee; 2022-2024 Jeep Grand Wagoneer; 2022-2024 Jeep Wagoneer.

NHTSA lists 162,713 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Grand Cherokee backup camera display recall?

Yes. Dealers will update the Central Vision Park Assist Module software, free of charge.

Dealers will update the Central Vision Park Assist Module software, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 56A.

When was recall 23V577 announced?

Chrysler (FCA US, LLC) reported recall 23V577 to NHTSA on August 14, 2023. NHTSA lists the owner letter date as August 31, 2023.

This recall was filed 38 months ago. If your Grand Cherokee was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Grand Cherokee is part of recall 23V577?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V577 is open on your Grand Cherokee, it will be listed there.

Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 23V577000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.

What should Grand Cherokee owners do about recall 23V577?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 23V577000 applies to your Grand Cherokee.
2. Book the recall appointment with any authorized Jeep dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Keep a simple log of any display function symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are Grand Cherokee owners reporting to NHTSA?

Owners have filed 1,562 complaints with NHTSA about these vehicles since 2020, 5 of them about the rearview camera.

Too few NHTSA complaints about the rearview camera have been filed since recall 23V577 was reported (4) to say whether the fix is holding.

NHTSA’s public complaint database lists 1,562 owner complaints filed since 2020 for the vehicles in this recall, and 5 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2021 Jeep Grand Cherokee: 405 complaints in total, 1 about the rearview camera
• 2023 Jeep Grand Cherokee: 388 complaints in total, 1 about the rearview camera
• 2022 Jeep Grand Cherokee: 261 complaints in total, 2 about the rearview camera
• 2022 Jeep Wagoneer: 207 complaints in total, 1 about the rearview camera
• 2023 Jeep Wagoneer: 108 complaints in total, 0 about the rearview camera
• 2022 Jeep Grand Wagoneer: 60 complaints in total, 0 about the rearview camera
• 2024 Jeep Wagoneer: 51 complaints in total, 0 about the rearview camera
• 2023 Jeep Grand Wagoneer: 48 complaints in total, 0 about the rearview camera

A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the infotainment screen went blank. The failure also caused the back over prevention camera to become inoperable. The contact had taken the vehicle to the dealer on several occasions; however, the dealer was unable to duplicate the failure.

2023 Jeep Grand Cherokee owner, OH, NHTSA complaint 11532066, filed July 13, 2023

The contact owns a 2022 Jeep Wagoneer. The contact stated while driving at various speeds, the camera and navigation screen went blank. The message “Uconnect need service take to authorize dealer” was displayed. The contact stated that the GPS continued to reboot. The fan underneath the seat was making an abnormal noise.

2022 Jeep Wagoneer owner, FL, NHTSA complaint 11612540, filed September 4, 2024

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that the vehicle had experienced a brief intermittent display of the rearview camera image while reversing. The vehicle was taken to the dealer, where the radio software update was performed under NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the failure recurred.

2022 Jeep Grand Cherokee owner, AZ, NHTSA complaint 11705580, filed December 17, 2025

Can recall 23V577 make my Grand Cherokee a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

Rearview camera faults are frequently fixed with a software update, but owners report the screen going black again weeks later. If that happens with your 2021-2023 Jeep Grand Cherokee, each return visit should be documented.

This campaign follows an earlier recall for the same issue. A second recall can mean the first remedy failed, and repeated repair attempts on the same defect are the core of most lemon law claims.

Earlier campaigns on these vehicles involving the same component: 21V00A000.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 23V577