2024 Hyundai Santa FE Backup Camera Software Recall (24V246)
Hyundai Motor America · 18,206 vehicles · Reported April 2, 2024
Hyundai Motor America is recalling 18,206 2024 Hyundai Santa FE vehicles. The rearview camera image may be obstructed by a trailer parking assist message. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility." An obstructed rearview camera image reduces rearward visibility and increases the risk of a crash or injury. The fix is an over-the-air software update.
Recall 24V246 at a glance
| NHTSA campaign number | 24V246000 |
|---|---|
| Manufacturer recall number | 258 |
| Date reported to NHTSA | April 2, 2024 |
| Manufacturer | Hyundai Motor America |
| Vehicles | 2024 Hyundai Santa FE |
| Units affected | 18,206 |
| Component | Back Over Prevention > Software |
| Safety risk | An obstructed rearview camera image reduces rearward visibility and increases the risk of a crash or injury. |
| Fix | Over-the-air software update |
What is wrong with the 2024 Hyundai Santa FE in recall 24V246?
The rearview camera image may be obstructed by a trailer parking assist message.
Hyundai Motor America (Hyundai) is recalling certain 2024 Santa Fe vehicles. The rearview camera image may be obstructed by a trailer parking assist message. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Is it safe to drive a 2024 Santa FE with recall 24V246?
NHTSA has not told owners to stop driving, but the risk is real: An obstructed rearview camera image reduces rearward visibility and increases the risk of a crash or injury.
NHTSA describes the risk this way: An obstructed rearview camera image reduces rearward visibility and increases the risk of a crash or injury.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the software.
Which vehicles are included in recall 24V246?
Recall 24V246 covers 18,206 vehicles: 2024 Hyundai Santa FE.
NHTSA lists 18,206 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2024 | Hyundai | Santa FE |
What is the fix for the Santa FE backup camera software recall?
Yes. The fix is an over-the-air software update.
Hyundai will release an over-the-air (OTA) software update. Owner notification letters were mailed beginning May 31, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 258.
When was recall 24V246 announced?
Hyundai Motor America reported recall 24V246 to NHTSA on April 2, 2024.
| Date | What happened |
|---|---|
| April 2, 2024 | Hyundai Motor America filed the defect report with NHTSA; NHTSA assigned campaign 24V246000. |
| May 31, 2024 | Owner notification letters mailed (per NHTSA). |
This recall was filed 30 months ago. If your Santa FE was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Santa FE is part of recall 24V246?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V246 is open on your Santa FE, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 24V246000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should Santa FE owners do about recall 24V246?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V246000 applies to your Santa FE.
- Book the recall appointment with any authorized Hyundai dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Write down when symptoms involving the software happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are Santa FE owners reporting to NHTSA?
Owners have filed 151 complaints with NHTSA about these vehicles since 2020, 2 of them about the rearview camera.
Too few NHTSA complaints about the rearview camera have been filed since recall 24V246 was reported (2) to say whether the fix is holding.
NHTSA’s public complaint database lists 151 owner complaints filed since 2020 for the vehicles in this recall, and 2 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2024 Hyundai Santa FE: 151 complaints in total, 2 about the rearview camera
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
The contact owns a 2024 Hyundai Santa Fe. The contact stated that the camera had become inoperable. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V808000 (Back Over Prevention). The dealer was recently contacted and informed that the parts were on backorder. The manufacturer was not contacted.
2024 Hyundai Santa FE owner, FL, NHTSA complaint 11725759, filed March 20, 2026
Can recall 24V246 make my Santa FE a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Recall 24V246000 does not automatically make your Santa FE a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?
A rearview camera that blanks out or freezes is a safety issue because federal rules require a working backup image. Camera problems are often software related, and many owners see them come back after an update.
Because the remedy is an over-the-air update, there may be no repair order unless you take the 2024 Hyundai Santa FE in. If the symptom continues after the update, get it documented at the dealer so it counts.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Santa FE been back to the dealer for this problem?
Call 877-536-6620Other Hyundai Santa FE recalls
Frequently asked questions about recall 24V246
Is the 24V246000 recall repair free?
Safety recall repairs are normally free at authorized dealers. Check the owner letter or ask the dealer to confirm before work begins.
How do I know if my Santa FE is part of recall 24V246000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Is it legal to drive with a blank backup camera?
Federal safety rules require new vehicles to have a working rearview image, which is why camera failures are recalled. Have it repaired, and use mirrors and extra care until then.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
What should I keep for a possible lemon law claim?
Keep every repair order, the recall owner letter, your purchase or lease contract, and notes on dates, mileage and symptoms. Make sure each dealer visit is written up, even when the dealer says it cannot find a problem.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V246000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Hyundai. Prior results do not guarantee a similar outcome.