2021-2025 Ford Mustang Mach E Body Control Module Software Recall (25V404)
Ford Motor Company · 197,432 vehicles · Reported June 13, 2025
Ford Motor Company is recalling 197,432 2021-2025 Ford Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat. The inability to enter or exit the vehicle in an emergency increases the risk of injury. Dealers will make the repair free of charge.
Recall 25V404 at a glance
| NHTSA campaign number | 25V404000 |
|---|---|
| Manufacturer recall number | 25S65 |
| Date reported to NHTSA | June 13, 2025 |
| Manufacturer | Ford Motor Company |
| Vehicles | 2021-2025 Ford Mustang Mach E |
| Units affected | 197,432 |
| Component | Electrical System > Body Control Module > Software |
| Safety risk | The inability to enter or exit the vehicle in an emergency increases the risk of injury. |
| Fix | Available at dealers |
What is wrong with the 2021-2025 Ford Mustang Mach E in recall 25V404?
In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.
Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.
Is it safe to drive a 2021-2025 Mustang Mach E with recall 25V404?
NHTSA has not told owners to stop driving, but the risk is real: The inability to enter or exit the vehicle in an emergency increases the risk of injury.
NHTSA describes the risk this way: The inability to enter or exit the vehicle in an emergency increases the risk of injury.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the software.
Which vehicles are included in recall 25V404?
Recall 25V404 covers 197,432 vehicles: 2021-2025 Ford Mustang Mach E.
NHTSA lists 197,432 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2021-2025 | Ford | Mustang Mach E |
What is the fix for the Mustang Mach E body control module software recall?
Yes. Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge.
Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge. Owner notification letters were mailed to 2021-2025 Mustang Mach-E owners September 12, 2025. Additionally, Owner notification letters were mailed to 2024-2025 Mustang Mach-E owners July 10, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S65.
When was recall 25V404 announced?
Ford Motor Company reported recall 25V404 to NHTSA on June 13, 2025.
| Date | What happened |
|---|---|
| February 24, 2020 | First affected vehicle built (per Ford Motor Company's filing). |
| June 13, 2025 | Ford Motor Company filed the defect report with NHTSA; NHTSA assigned campaign 25V404000. |
This recall was filed 15 months ago. If your Mustang Mach E was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Mustang Mach E is part of recall 25V404?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V404 is open on your Mustang Mach E, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 25V404000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should Mustang Mach E owners do about recall 25V404?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 25V404000 applies to your Mustang Mach E.
- Book the recall appointment with any authorized Ford dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Keep a simple log of any software symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Mustang Mach E owners reporting to NHTSA?
Owners have filed 664 complaints with NHTSA about these vehicles since 2020, 301 of them about the electrical system.
Since recall 25V404 was reported on June 13, 2025, owners have filed 83 complaints with NHTSA about the electrical system on these vehicles. 9 of them (11%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the electrical system and were received on or after June 13, 2025, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related electrical system issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 664 owner complaints filed since 2020 for the vehicles in this recall, and 301 of them involve the electrical system. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2021 Ford Mustang Mach E: 347 complaints in total, 147 about the electrical system
- 2022 Ford Mustang Mach E: 138 complaints in total, 74 about the electrical system
- 2023 Ford Mustang Mach E: 123 complaints in total, 48 about the electrical system
- 2024 Ford Mustang Mach E: 44 complaints in total, 26 about the electrical system
- 2025 Ford Mustang Mach E: 12 complaints in total, 6 about the electrical system
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
The car had an issue with the 12V battery which caused it to be completely disabled and unresponsive to the key fob and phone as a key.
2021 Ford Mustang Mach E owner, CA, NHTSA complaint 11634130, filed January 4, 2025
The forward collision detection system failed first. Then the car suddenly would not move and gave a pull over immediately warning on the dash and also flashed a battery light. It was 15 degrees outside and my wife and son were stuck in the cold. Not a safe environment.
2021 Ford Mustang Mach E owner, KS, NHTSA complaint 11636992, filed January 20, 2025
My cameras will not work and the screen will be black. Anytime I reverse or come too close to an object the cameras will show, but since there is a problem with the camera wire the image is just a black screen.
2021 Ford Mustang Mach E owner, PA, NHTSA complaint 11640304, filed February 3, 2025
Can recall 25V404 make my Mustang Mach E a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this software recall means their Mustang Mach E qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
Intermittent electrical problems are a frequent source of repeat repair visits: the dealer cannot reproduce the fault, the owner brings the 2021-2025 Ford Mustang Mach E back, and the problem shows up again.
A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2021-2025 Ford Mustang Mach E has needed other repairs for the same defect, those visits count toward a lemon law claim.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Mustang Mach E went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Mustang Mach E been back to the dealer for this problem?
Call 877-536-6620Other Ford Mustang Mach E recalls
Frequently asked questions about recall 25V404
Did the recall 25V404 fix work?
Since recall 25V404 was reported on June 13, 2025, owners have filed 83 complaints with NHTSA about the electrical system on these vehicles. 9 of them (11%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
Is the 25V404000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Mustang Mach E is part of recall 25V404000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
What should I keep for a possible lemon law claim?
Keep every repair order, the recall owner letter, your purchase or lease contract, and notes on dates, mileage and symptoms. Make sure each dealer visit is written up, even when the dealer says it cannot find a problem.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 25V404000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Ford. Prior results do not guarantee a similar outcome.