2023 Chrysler Pacifica Tv and Radio and Speakers Recall (25V388)
Chrysler (FCA US, LLC) · 140 vehicles · Reported June 12, 2025
Chrysler (FCA US, LLC) is recalling 140 2023 Chrysler Pacifica; 2023 Chrysler Voyager vehicles. Due to a manufacturing error, the rearview camera image may not display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility." A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash. Dealers will make the repair free of charge.
Recall 25V388 at a glance
| NHTSA campaign number | 25V388000 |
|---|---|
| Manufacturer recall number | 34C |
| Date reported to NHTSA | June 12, 2025 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Vehicles | 2023 Chrysler Pacifica; 2023 Chrysler Voyager |
| Units affected | 140 |
| Build dates | May 1, 2023 to May 24, 2023 |
| Component | Equipment > Appliance > Tv / Radio / Speakers |
| Safety risk | A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2023 Chrysler Pacifica in recall 25V388?
Due to a manufacturing error, the rearview camera image may not display.
Chrysler (FCA US, LLC) is recalling certain 2023 Chrysler Pacifica and Voyager vehicles. Due to a manufacturing error, the rearview camera image may not display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Is it safe to drive a 2023 Pacifica with recall 25V388?
NHTSA has not told owners to stop driving, but the risk is real: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
NHTSA describes the risk this way: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
There is no do-not-drive order on this campaign. If your Pacifica shows warning lights or behaves differently in a way that involves the tv and radio and speakers, have it checked before driving further.
Which vehicles are included in recall 25V388?
Recall 25V388 covers 140 vehicles: 2023 Chrysler Pacifica; 2023 Chrysler Voyager.
NHTSA lists 140 vehicles in this campaign, built May 1, 2023 to May 24, 2023. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2023 | Chrysler | Pacifica |
| 2023 | Chrysler | Voyager |
What is the fix for the Pacifica tv and radio and speakers recall?
Yes. Dealers will inspect and replace the rearview camera, as necessary free of charge.
Dealers will inspect and replace the rearview camera, as necessary free of charge. Owner notification letters were mailed July 3, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 34C.
When was recall 25V388 announced?
Chrysler (FCA US, LLC) reported recall 25V388 to NHTSA on June 12, 2025. NHTSA lists the owner letter date as July 3, 2025.
| Date | What happened |
|---|---|
| May 1, 2023 | First affected vehicle built (per Chrysler (FCA US, LLC)'s filing). |
| May 24, 2023 | Last affected vehicle built. |
| June 12, 2025 | Chrysler (FCA US, LLC) filed the defect report with NHTSA; NHTSA assigned campaign 25V388000. |
| July 3, 2025 | Owner notification letters mailed (per NHTSA). |
This recall was filed 15 months ago, and vehicles were built over a span of 23 days. If your Pacifica was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Pacifica is part of recall 25V388?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V388 is open on your Pacifica, it will be listed there.
The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2023 Pacifica vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.
What should Pacifica owners do about recall 25V388?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 25V388000 applies to your Pacifica.
- Book the recall appointment with any authorized Chrysler dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Keep a simple log of any tv and radio and speakers symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are Pacifica owners reporting to NHTSA?
Owners have filed 156 complaints with NHTSA about these vehicles since 2020, 22 of them about the other equipment.
Since recall 25V388 was reported on June 12, 2025, owners have filed 12 complaints with NHTSA about the other equipment on these vehicles. 2 of them (17%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the other equipment and were received on or after June 12, 2025, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related other equipment issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 156 owner complaints filed since 2020 for the vehicles in this recall, and 22 of them involve the other equipment. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2023 Chrysler Pacifica: 152 complaints in total, 21 about the other equipment
- 2023 Chrysler Voyager: 4 complaints in total, 1 about the other equipment
Examples of what owners have reported to NHTSA (unverified excerpts):
Numerous times over the last eighteen months, our 2023 Chrysler Pacifica PHEV enters 'Turtle Mode' where a red turtle illuminates on the dashboard, and the car loses all motive power.
2023 Chrysler Pacifica owner, VA, NHTSA complaint 11654413, filed April 14, 2025
I have completed recall 66B/NHTSA 24V-436 on my Chrysler Pacifica. I'm continuing to have issues where the uconnect system locks up and restarts, the rear view camera freezes or turns on when driving forward.
2023 Chrysler Pacifica owner, NM, NHTSA complaint 11656378, filed April 23, 2025
While driving on highway, message appeared on dashboard display "Stop Safely, Vehicle Will Shut Off Soon". This has happened on 2 separate occasions without cause. First time was 3/11/2024 and most recent was 12/1/2024. Vehicle was leased new by me. No incidents since then.
2023 Chrysler Pacifica owner, NY, NHTSA complaint 11696428, filed October 29, 2025
Can recall 25V388 make my Pacifica a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this tv and radio and speakers recall means their Pacifica qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
What matters for a lemon law claim is not the recall label but whether the defect substantially impairs the 2023 Chrysler Pacifica and whether the dealer can fix it in a reasonable number of tries.
A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2023 Chrysler Pacifica has needed other repairs for the same defect, those visits count toward a lemon law claim.
Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Pacifica been back to the dealer for this problem?
Call 877-536-6620Other Chrysler Pacifica recalls
Frequently asked questions about recall 25V388
Did the recall 25V388 fix work?
Since recall 25V388 was reported on June 12, 2025, owners have filed 12 complaints with NHTSA about the other equipment on these vehicles. 2 of them (17%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed July 3, 2025.
Is the 25V388000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Pacifica is part of recall 25V388000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 25V388000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Chrysler. Prior results do not guarantee a similar outcome.