2021 Chrysler Pacifica Plug-IN Hybrid Hybrid System Recall (24V538)
Chrysler (FCA US, LLC) · 3,606 vehicles · Reported July 18, 2024
Chrysler (FCA US, LLC) is recalling 3,606 2021 Chrysler Pacifica Plug-IN Hybrid vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position. A vehicle fire increases the risk of injury. Park outside and away from buildings until it is repaired.
Recall 24V538 at a glance
| NHTSA campaign number | 24V538000 |
|---|---|
| Manufacturer recall number | 72B |
| Date reported to NHTSA | July 18, 2024 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Vehicles | 2021 Chrysler Pacifica Plug-IN Hybrid |
| Units affected | 3,606 |
| Component | Hybrid Propulsion System |
| Safety risk | A vehicle fire increases the risk of injury. |
| Fix | Available at dealers |
What is wrong with the 2021 Chrysler Pacifica Plug-IN Hybrid in recall 24V538?
The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Is it safe to drive a 2021 Pacifica Plug-IN Hybrid with recall 24V538?
Park it outside. NHTSA lists a fire risk for recall 24V538, so keep the vehicle away from buildings until it is repaired.
NHTSA lists this as a Park Outside recall because of a fire risk. Park the vehicle outside and away from buildings until the repair is done, even if you have not noticed any problem.
NHTSA describes the risk this way: A vehicle fire increases the risk of injury.
Which vehicles are included in recall 24V538?
Recall 24V538 covers 3,606 vehicles: 2021 Chrysler Pacifica Plug-IN Hybrid.
NHTSA lists 3,606 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2021 | Chrysler | Pacifica Plug-IN Hybrid |
What is the fix for the Pacifica Plug-IN Hybrid hybrid system recall?
Yes. Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired.
Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
When was recall 24V538 announced?
Chrysler (FCA US, LLC) reported recall 24V538 to NHTSA on July 18, 2024. NHTSA lists the owner letter date as March 6, 2025.
| Date | What happened |
|---|---|
| July 18, 2024 | Chrysler (FCA US, LLC) filed the defect report with NHTSA; NHTSA assigned campaign 24V538000. |
| March 6, 2025 | Owner notification letters mailed (per NHTSA). |
This recall was filed 26 months ago. If your Pacifica Plug-IN Hybrid was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Pacifica Plug-IN Hybrid is part of recall 24V538?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V538 is open on your Pacifica Plug-IN Hybrid, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 24V538000 is open on your Pacifica Plug-IN Hybrid, it will be listed there, along with Chrysler recall number 72B. You can also ask any Chrysler dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should Pacifica Plug-IN Hybrid owners do about recall 24V538?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V538000 applies to your Pacifica Plug-IN Hybrid.
- Park outside and away from buildings until the repair is done.
- Call a Chrysler dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Keep a simple log of any hybrid propulsion system symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Pacifica Plug-IN Hybrid owners reporting to NHTSA?
Owners have filed 26 complaints with NHTSA about these vehicles since 2020, 23 of them about the ev and hybrid battery.
Too few NHTSA complaints about the ev and hybrid battery have been filed since recall 24V538 was reported (2) to say whether the fix is holding.
NHTSA’s public complaint database lists 26 owner complaints filed since 2020 for the vehicles in this recall, and 23 of them involve the ev and hybrid battery. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2021 Chrysler Pacifica Plug-IN Hybrid: 26 complaints in total, 23 about the ev and hybrid battery
Examples of what owners have reported to NHTSA (unverified excerpts):
The contact owns a 2021 Chrysler Pacifica Plug-In Hybrid. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed with a power inverter module (PIM) failure. The dealer replaced the power inverter module (PIM); however, the failure persisted.
2021 Chrysler Pacifica Plug-IN Hybrid owner, FL, NHTSA complaint 11702195, filed December 1, 2025
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted.
2021 Chrysler Pacifica Plug-IN Hybrid owner, OK, NHTSA complaint 11503765, filed January 26, 2023
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving at approximately 5 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact stated a bystander was unable to push the vehicle out of the road.
2021 Chrysler Pacifica Plug-IN Hybrid owner, PA, NHTSA complaint 11504353, filed January 30, 2023
Can recall 24V538 make my Pacifica Plug-IN Hybrid a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Recall 24V538000 does not automatically make your Pacifica Plug-IN Hybrid a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?
High-voltage battery and drive system defects in EVs and hybrids can mean reduced range, charging faults, loss of drive power or a fire risk. These repairs often need parts on backorder, so days out of service add up quickly.
This campaign follows an earlier recall for the same issue. A second recall can mean the first remedy failed, and repeated repair attempts on the same defect are the core of most lemon law claims.
Earlier campaigns on these vehicles involving the same component: 22V077000.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Pacifica Plug-IN Hybrid went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
Recall repairs depend on parts. Owners can wait days, weeks or months, usually about one to three months in our cases, and those days count toward California's 30-day out-of-service rule.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Pacifica Plug-IN Hybrid been back to the dealer for this problem?
Call 877-536-6620Other Chrysler Pacifica Plug-IN Hybrid recalls
Frequently asked questions about recall 24V538
Is the 24V538000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed March 6, 2025.
How do I know if my Pacifica Plug-IN Hybrid is part of recall 24V538000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Can a battery recall reduce my EV's range?
Some battery recalls limit the state of charge or range until a module or pack is replaced. Check your owner letter for any interim limits, and keep notes if range or charging changes after the repair.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V538000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Chrysler. Prior results do not guarantee a similar outcome.