2023-2024 Cadillac Lyriq Instrument Cluster Recall (25V356)
General Motors, LLC · 41,376 vehicles · Reported May 29, 2025
General Motors, LLC is recalling 41,376 2023-2024 Cadillac Lyriq vehicles. The driver video display may go blank while driving. A blank video display can result in a loss of critical safety information, such as the speedometer, warning lights, and rearview camera image, increasing the risk of a crash. The fix is an over-the-air software update.
Recall 25V356 at a glance
| NHTSA campaign number | 25V356000 |
|---|---|
| Manufacturer recall number | N252500680 |
| Date reported to NHTSA | May 29, 2025 |
| Manufacturer | General Motors, LLC |
| Vehicles | 2023-2024 Cadillac Lyriq |
| Units affected | 41,376 |
| Build dates | March 1, 2022 to February 28, 2023 |
| Component | Electrical System > Instrument Cluster / Panel |
| Safety risk | A blank video display can result in a loss of critical safety information, such as the speedometer, warning lights, and rearview camera image, increasing the risk of a crash. |
| Fix | Over-the-air software update |
What is wrong with the 2023-2024 Cadillac Lyriq in recall 25V356?
The driver video display may go blank while driving.
General Motors, LLC (GM) is recalling certain 2023 â 2024 model year Cadillac Lyriq vehicles. The driver video display may go blank while driving.
Is it safe to drive a 2023-2024 Lyriq with recall 25V356?
NHTSA has not told owners to stop driving, but the risk is real: A blank video display can result in a loss of critical safety information, such as the speedometer, warning lights, and rearview camera image, increasing the risk of a crash.
NHTSA describes the risk this way: A blank video display can result in a loss of critical safety information, such as the speedometer, warning lights, and rearview camera image, increasing the risk of a crash.
There is no do-not-drive order on this campaign. If your Lyriq shows warning lights or behaves differently in a way that involves the instrument cluster and panel, have it checked before driving further.
Which vehicles are included in recall 25V356?
Recall 25V356 covers 41,376 vehicles: 2023-2024 Cadillac Lyriq.
NHTSA lists 41,376 vehicles in this campaign, built March 1, 2022 to February 28, 2023. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2023-2024 | Cadillac | Lyriq |
What is the fix for the Lyriq instrument cluster recall?
Yes. The fix is an over-the-air software update.
The video display control module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters are expected to be mailed July 14, 2025. Owners may contact Cadillac customer service at 1-800-333-4223. GM's number for this recall is N252500680.
When was recall 25V356 announced?
General Motors, LLC reported recall 25V356 to NHTSA on May 29, 2025. NHTSA lists the owner letter date as July 14, 2025.
| Date | What happened |
|---|---|
| March 1, 2022 | First affected vehicle built (per General Motors, LLC's filing). |
| February 28, 2023 | Last affected vehicle built. |
| May 29, 2025 | General Motors, LLC filed the defect report with NHTSA; NHTSA assigned campaign 25V356000. |
| July 14, 2025 | Owner notification letters scheduled (per NHTSA). |
This recall was filed 16 months ago, and vehicles were built over a span of 364 days. If your Lyriq was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Lyriq is part of recall 25V356?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V356 is open on your Lyriq, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 25V356000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should Lyriq owners do about recall 25V356?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 25V356000 applies to your Lyriq.
- Book the recall appointment with any authorized Cadillac dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Write down when symptoms involving the instrument cluster and panel happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Lyriq owners reporting to NHTSA?
Owners have filed 111 complaints with NHTSA about these vehicles since 2020, 33 of them about the electrical system.
Since recall 25V356 was reported on May 29, 2025, owners have filed 17 complaints with NHTSA about the electrical system on these vehicles. 3 of them (18%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the electrical system and were received on or after May 29, 2025, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related electrical system issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 111 owner complaints filed since 2020 for the vehicles in this recall, and 33 of them involve the electrical system. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2024 Cadillac Lyriq: 89 complaints in total, 30 about the electrical system
- 2023 Cadillac Lyriq: 22 complaints in total, 3 about the electrical system
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
1) The car locked owners out and disabled any authorization from any of the owners key fob. It is missing features. 2) It is missing the rearview mirror camera.
2023 Cadillac Lyriq owner, GA, NHTSA complaint 11534475, filed July 25, 2023
The 12 volt battery of my 2023 Lyriq died even though the main battery was at 79% charge. The car had sat unused for three days. The 12 volt battery controls the opening of doors, charging ports, and all other accessories. I was effectively locked out of my car without warning.
2023 Cadillac Lyriq owner, CA, NHTSA complaint 11558411, filed December 4, 2023
The entire left portion of the screen became inoperable and remained a black screen despite attempts to reset the system. The left side of the screen contains information such as gear selection, speedometer, lane keep assist, and many other important information.
2023 Cadillac Lyriq owner, OK, NHTSA complaint 11630145, filed December 11, 2024
Can recall 25V356 make my Lyriq a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).
Electrical faults are hard to diagnose, so dealers often try several fixes before one works, if one works at all. That pattern of repeat visits for the same instrument cluster and panel problem is common in lemon law claims.
Because the remedy is an over-the-air update, there may be no repair order unless you take the 2023-2024 Cadillac Lyriq in. If the symptom continues after the update, get it documented at the dealer so it counts.
Earlier campaigns on these vehicles involving the same component: 22V710000.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Lyriq went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Lyriq been back to the dealer for this problem?
Call 877-536-6620Other Cadillac Lyriq recalls
Frequently asked questions about recall 25V356
Did the recall 25V356 fix work?
Since recall 25V356 was reported on May 29, 2025, owners have filed 17 complaints with NHTSA about the electrical system on these vehicles. 3 of them (18%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed July 14, 2025.
Is the 25V356000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Lyriq is part of recall 25V356000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 25V356000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Cadillac. Prior results do not guarantee a similar outcome.