2024 Buick Encore GX Instrument Cluster Recall (23V744)
General Motors, LLC · 60,154 vehicles · Reported November 6, 2023
General Motors, LLC is recalling 60,154 2024 Buick Encore GX; 2024 Buick Envista; 2024 Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving. A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash. The fix is an over-the-air software update.
Recall 23V744 at a glance
| NHTSA campaign number | 23V744000 |
|---|---|
| Manufacturer recall number | A232424320 |
| Date reported to NHTSA | November 6, 2023 |
| Manufacturer | General Motors, LLC |
| Vehicles | 2024 Buick Encore GX; 2024 Buick Envista; 2024 Chevrolet Trax |
| Units affected | 60,154 |
| Component | Electrical System > Instrument Cluster / Panel |
| Safety risk | A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash. |
| Fix | Over-the-air software update |
What is wrong with the 2024 Buick Encore GX in recall 23V744?
The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.
General Motors, LLC (GM) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.
Is it safe to drive a 2024 Encore GX with recall 23V744?
NHTSA has not told owners to stop driving, but the risk is real: A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash.
NHTSA describes the risk this way: A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the instrument cluster and panel.
Which vehicles are included in recall 23V744?
Recall 23V744 covers 60,154 vehicles: 2024 Buick Encore GX; 2024 Buick Envista; 2024 Chevrolet Trax.
NHTSA lists 60,154 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2024 | Buick | Encore GX |
| 2024 | Buick | Envista |
| 2024 | Chevrolet | Trax |
What is the fix for the Encore GX instrument cluster recall?
Yes. The fix is an over-the-air software update.
The VCU software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed December 4, 2023. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is A232424320.
When was recall 23V744 announced?
General Motors, LLC reported recall 23V744 to NHTSA on November 6, 2023. NHTSA lists the owner letter date as December 4, 2023.
| Date | What happened |
|---|---|
| November 6, 2023 | General Motors, LLC filed the defect report with NHTSA; NHTSA assigned campaign 23V744000. |
| December 4, 2023 | Owner notification letters mailed (per NHTSA). |
This recall was filed 35 months ago. If your Encore GX was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Encore GX is part of recall 23V744?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V744 is open on your Encore GX, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 23V744000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should Encore GX owners do about recall 23V744?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 23V744000 applies to your Encore GX.
- Book the recall appointment with any authorized Buick dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the instrument cluster and panel happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are Encore GX owners reporting to NHTSA?
Owners have filed 260 complaints with NHTSA about these vehicles since 2020, 109 of them about the electrical system.
Since recall 23V744 was reported on November 6, 2023, owners have filed 106 complaints with NHTSA about the electrical system on these vehicles. 25 of them (24%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the electrical system and were received on or after November 6, 2023, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related electrical system issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 260 owner complaints filed since 2020 for the vehicles in this recall, and 109 of them involve the electrical system. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2024 Chevrolet Trax: 174 complaints in total, 64 about the electrical system
- 2024 Buick Envista: 55 complaints in total, 27 about the electrical system
- 2024 Buick Encore GX: 31 complaints in total, 18 about the electrical system
Examples of what owners have reported to NHTSA (unverified excerpts):
On 10/21/2024 the main gauge cluster began flickering and lasted that way for several days while GM had part on back order. Then on 11/9/2024 the gauge cluster went completely out while driving at night with no indication of speed or status. The incident was very disorienting but did not cause an incident.
2024 Buick Encore GX owner, TX, NHTSA complaint 11634374, filed January 6, 2025
Same issue that happened a couple years ago in which a recall was issued. My 2024 Buick Encore GX ST screen went blank. I was unable to see my odometer, speed, fuel gauge etc. while operating the vehicle.
2024 Buick Encore GX owner, MD, NHTSA complaint 11688311, filed September 19, 2025
The brakes squeak constantly and occasionally skid or lock up. The car will occasionally have all electrical power disconnected so all screens go blank for 2-3 secs (sometimes in succession for 3 times max), the car will continue to run and drive.
2024 Buick Encore GX owner, NC, NHTSA complaint 11695260, filed October 23, 2025
Can recall 23V744 make my Encore GX a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Recall 23V744000 does not automatically make your Encore GX a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?
Electrical faults are hard to diagnose, so dealers often try several fixes before one works, if one works at all. That pattern of repeat visits for the same instrument cluster and panel problem is common in lemon law claims.
This recall is handled by an over-the-air software update, so many owners never visit a dealer. If the problem returns after the update, take the 2024 Buick Encore GX to the dealer and make sure the visit is written up on a repair order. An update that does not work is still a failed repair.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Encore GX went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Encore GX been back to the dealer for this problem?
Call 877-536-6620Other Buick Encore GX recalls
Frequently asked questions about recall 23V744
Did the recall 23V744 fix work?
Since recall 23V744 was reported on November 6, 2023, owners have filed 106 complaints with NHTSA about the electrical system on these vehicles. 25 of them (24%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed December 4, 2023.
Is the 23V744000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Encore GX is part of recall 23V744000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 23V744000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Buick, Chevrolet. Prior results do not guarantee a similar outcome.