NHTSA Complaints · Active Recalls · California Lemon Law Data
The NHTSA tracks consumer complaints, manufacturer recalls, and safety investigations for every vehicle sold in the United States. These publicly available records are a critical resource for California lemon law cases because they establish patterns of recurring defects.
As of June 2026, the NHTSA has logged 26 complaints against the 2023 Infiniti QX60. Each complaint is filed by a vehicle owner or lessee through the NHTSA’s Vehicle Safety Hotline or online portal at SaferCar.gov. You can review all 2023 Infiniti QX60 complaints directly on the NHTSA complaint database.
The 2023 Infiniti Qx60 has generated 52 NHTSA complaints and has 3 active recalls. If your 2023 Infiniti Qx60 has experienced a defect that the dealer has been unable to repair after multiple visits, you may qualify for a full repurchase or replacement under California lemon law. Infiniti pays all attorney fees when we prevail. You pay nothing.
The 2023 Infiniti Qx60 has generated 6 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “The car locked with the keys inside. This has happened multiple times. My young children were strapped into their car seats outside in the summer heat when the door locked with the keys inside. We had to have firemen/police come help. Thankfully we were able to locate the second set of keys within 15 minutes and the children were wet from swimming and stayed cool because we were parked in the shade and the sun was setting.” (NHTSA Complaint #11724726)
Electrical system failures are notoriously difficult to diagnose and repair, which often results in multiple unsuccessful repair attempts — a key element of a lemon law claim. Reported issues for the 2023 Infiniti Qx60 include infotainment malfunctions, battery drain, warning lights, power window failures, and intermittent starting problems. 4 NHTSA complaints have been filed for this category. Owner reports include: “I've had multiple instances of electrical "shorts" with the vehicle resulting in the sonar system setting off warnings while driving on the highway an…”
Fuel and propulsion system defects can cause stalling, fuel leaks, or power loss — all substantial impairments of use and safety. The 2023 Infiniti Qx60 has generated 4 NHTSA complaints for this defect category. Owner reports include: “This vehicle has ~43k miles and in the shop 3 times. Once I had computer issues and was replaced, and twice now to replace the fuel pump. First instance, I was at a stop sign and tried to accelerate but the car wouldn’t move. It was like it was in neutral but was in drive. I had to shut car down, restart and was able to get to the dealership. Second time, I left work driving ~73 mph on [XXX] in Jacksonville Florida when out of nowhere I could feel the gas not taking. I then got a flashing message across my dashboard several times that said “Engine Stalled” . Imagine the fear in the middle of the highway and essentially having no gas power. Fortunately, since I was leaving at noon, it was not rush hour and fortunately this occurred right before an exit. I was able to remain calm and not panic and get over two lanes in time to pull off to an exit ramp all the while de-accelerating until I landed in the grass off the exit ramp. I cross [XXX] every day for work and cars losing power going 75 mph on [XXX] is terrifying and could easily lead to a wreck and in the most unfortunate incidents on that bridge; cars hit have gone over the side. Again, second time now they are supposedly replacing the fuel pump. How can two be bad? This is so dangerous for someone to be put in this situation. I have seen other posts on the Internet with fuel pump issues on the 2023 QX60 and similar circumstances. Car is in the shop now so don’t have the receipt yet for the replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)” (NHTSA Complaint #11665476)
Engine and cooling problems are among the most serious defects under California’s Song-Beverly Act. Owners of the 2023 Infiniti Qx60 have reported issues including stalling, overheating, loss of power, rough idling, excessive oil consumption, and check engine lights that return after dealer repairs. With 2 NHTSA complaints on record, this defect pattern is well-documented. Owner reports include: “The vehicle will randomly lurch forward quite a few inches after being placed in park – and even after the door has been opened, regardless of whether the car is parked on flat ground or on an incline, and regardless of whether the emergency brake is engaged. I have noticed this predominantly when backing into a parking spot and then having to shift from reverse to park. I reverse into a parking spot in a parking garage daily and have to ensure that no people or cars are walking/driving by before I put my car in park, which is both unsafe and ridiculous. The dealer could not replicate the issue when they looked at the car so nothing was done. Invoice is attached and video evidence can be provided upon request.” (NHTSA Complaint #11694245)
The 2023 Infiniti Qx60 has generated 2 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “Power button works from third row when pushed. Even with weight in the seat the middle row can move freely on the track.” (NHTSA Complaint #11676241)
The following 3 recalls have been issued for the 2023 Infiniti Qx60 by the NHTSA or Infiniti. If your vehicle is affected, the manufacturer is required to provide a free remedy. Check your VIN at NHTSA.gov/recalls.
Component: SEATS:MID/REAR ASSEMBLY
Defect: See NHTSA database for details.
Risk: A seat that becomes stuck or fails to lock in a secured position may not properly restrain the occupant during a crash, increasing their risk of injury.
Remedy: Dealers will remove and replace the second-row seat, free of charge. Owner notification letters are expected to be mailed April 14, 2023. Owners may contact Nissan’s customer service at 1-800-867-7669. Nissan’s number for this recall is PC953.
Component: SEATS:CRITICAL FASTENERS
Defect: See NHTSA database for details.
Risk: An unsecured seat with broken welds may not properly restrain an occupant during a crash, increasing the risk of injury.
Remedy: Dealers will inspect the driver’s seat rail clearance, and if necessary, replace the driver’s seat cushion frame, free of charge. Owner notification letters are expected to be mailed June 10, 2023. Owners may contact Nissan’s customer service at 1-800-867-7669. Nissan’s number for this recall is
Component: EXTERIOR LIGHTING:LIGHTING CONTROL MODULE
Defect: See NHTSA database for details.
Risk: Incorrectly adjusted headlights can reduce visibility, increasing the risk of a crash.
Remedy: Dealers will reconfigure the Intelligent Power Distribution Module (IPDM) settings, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Nissan customer service at 1-800-867-7669. Nissan’s number for this recall is PC994.
California’s Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790–1795.8) is one of the strongest lemon laws in the United States. It protects buyers and lessees of new and certified pre-owned vehicles that develop substantial defects the manufacturer cannot repair after a reasonable number of attempts.
Under Cal. Civ. Code § 1793.22, a lemon law presumption is triggered when any of the following apply to your 2023 Infiniti Qx60:
Once the presumption is triggered, the burden shifts to Infiniti to prove the vehicle is not a lemon. Under Cal. Civ. Code § 1794(d), Infiniti must pay your attorney’s fees if you prevail — meaning qualified representation costs you nothing out of pocket.
If your 2023 Infiniti Qx60 qualifies as a lemon under California law, Infiniti may be legally required to:
Step 1: Document every repair visit. Keep all repair orders, work orders, and dealer invoices. Each visit counts as a repair attempt, even if the dealer says nothing is wrong.
Step 2: Keep returning for repairs. You must give Infiniti a reasonable opportunity to fix the defect. Visit different authorized Infiniti dealers if needed and ask for written documentation of each visit.
Step 3: Contact a California lemon law attorney. Once you believe the threshold has been met — 4 attempts for non-safety defects, 2 for safety defects, or 30 days out of service — contact an attorney for a free case evaluation. Under § 1794(d), Infiniti pays your fees if you win.
Step 4: Send a demand letter. Your attorney will send Infiniti a formal demand letter. Most California lemon law cases resolve through negotiation without going to trial.
Under Cal. Civ. Code § 1793.22, four or more repair attempts for the same non-safety defect, or two attempts for a safety-related defect, triggers the lemon law presumption. Additionally, 30 or more cumulative days out of service qualifies regardless of the number of repair attempts.
Yes. Under Cal. Civ. Code § 1794(d), Infiniti is required to pay your reasonable attorney’s fees and court costs if you prevail in a lemon law claim. This means qualified lemon law representation is free to you if your case succeeds.
Yes. A recall is not required to file a lemon law claim. The Song-Beverly Act covers any substantial defect that impairs the use, value, or safety of the vehicle that the manufacturer cannot repair after a reasonable number of attempts. NHTSA complaints support the claim by establishing a pattern, but are not a prerequisite.
California lemon law claims are generally subject to a four-year statute of limitations from the date you discovered or should have discovered the defect. However, you must still be within the manufacturer’s original warranty period when the defect first appears. Contact an attorney promptly to preserve your rights.
If your 2023 INFINITI Qx60 has a recurring defect, California’s Lemon Law may entitle you to a full refund, replacement vehicle, or cash settlement — at no cost to you.
Our attorneys answer the questions we hear most from California vehicle owners — fully updated for 2026.
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