NHTSA Complaints · Active Recalls · California Lemon Law Data
The NHTSA tracks consumer complaints, manufacturer recalls, and safety investigations for every vehicle sold in the United States. These publicly available records are a critical resource for California lemon law cases because they establish patterns of recurring defects.
As of June 2026, the NHTSA has logged 4 complaints against the 2023 Infiniti Q50. Each complaint is filed by a vehicle owner or lessee through the NHTSA’s Vehicle Safety Hotline or online portal at SaferCar.gov. You can review all 2023 Infiniti Q50 complaints directly on the NHTSA complaint database.
The 2023 Infiniti Q50 has generated 8 NHTSA complaints on file with the National Highway Traffic Safety Administration. If your 2023 Infiniti Q50 has experienced a defect that the dealer has been unable to repair after multiple visits, you may qualify for a full repurchase or replacement under California lemon law. Infiniti pays all attorney fees when we prevail. You pay nothing.
The 2023 Infiniti Q50 has generated 2 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “While driving my vehicle on 12/06/2025, a wheel separated from the vehicle at the knuckle/ball joint area. This resulted in an immediate loss of safe operation and required the vehicle to be taken out of service. The failure involved the wheel/suspension/steering assembly. This event created a serious safety risk, as loss of a wheel while in operation can cause loss of control and endanger the driver, and other motorists. The vehicle became unsafe to drive and has not been operated since the incident. The vehicle has not been repaired. It remains available for inspection and is currently being held at an authorized dealership. No teardown or repairs have been performed. The issue has not been reproduced because the vehicle has not been driven since the failure. The failure has not yet been confirmed through repair, as no repairs or disassembly have been authorized. The manufacturer has been notified. No inspection or written findings have been provided by the manufacturer to date. Insurance representatives and dealership personnel are aware of the incident, but no corrective action has been taken. There were no known warning lights, messages, or abnormal symptoms immediately prior to the failure. The wheel separation occurred suddenly without prior indication.” (NHTSA Complaint #11715599)
Brake defects affecting safety may qualify for California’s two-repair threshold under Cal. Civ. Code § 1793.22, which applies to defects likely to cause death or serious bodily injury. The 2023 Infiniti Q50 has generated 2 NHTSA complaints related to braking, including ABS failures, grinding, reduced stopping power, and warning lights. Owner reports include: “I’m reporting a recurring safety issue with my Infiniti Q50 involving the brake, steering, and acceleration systems. While driving, I’ve experienced the brake pedal becoming unresponsive, the gas pedal not reacting, and the steering wheel locking or feeling stiff, making it extremely difficult to control the car. The most recent incident occurred today, [XXX]. I had to stop driving immediately and had the car towed to an Infiniti dealership, where a full systems check was performed. However, since the issue didn’t replicate while there, the dealer said they could not determine the cause. The car is available for inspection if needed. The safety risk is severe: I could not stop or accelerate safely, and I struggled to steer — this put me and other drivers in danger of a serious accident. I have experienced this more than once. The dealership originally diagnosed worn brake pads, which I had replaced at an independent shop, but the problem continued afterward. I also showed the dealership photos of the warning symbol that appeared on my dash during both incidents. The car has been inspected by the Infiniti dealer and an independent mechanic, but no resolution has been found. No inspections have been done by police or insurance. Given the serious nature of this malfunction, I am requesting this be investigated as a possible safety defect. Thank you, [XXX] Suffern, NY [XXX] [XXX] Infiniti Q50 2023 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)” (NHTSA Complaint #11660788)
Powertrain and transmission defects directly impair the vehicle’s core function and are generally considered substantial defects under California lemon law. Owners of the 2023 Infiniti Q50 have reported harsh shifting, shuddering, slipping, and transmission warning lights. 2 NHTSA complaints have been submitted for this defect category. Owner reports include: “Vehicle was parked in my driveway with the engine running for about 5-10 minutes while I was going into the house to turn off my alarm, then return to take out 2 of my elderly dogs; & finally to take out my other dogs. I then returned to the car, opened the driver’s side front door & reached in to push the “stop” button on the dash. As soon as I did, the vehicle immediately went into reverse & pulled me down the driveway by the open door. The vehicle continued down the driveway & crossed the street, hitting a fire hydrant in my neighbor’s yard across the street. I never physically got into the vehicle to do the steps required to put the vehicle into reverse, i.e. putting my foot on the brake & depressing the transmission shift button. I contacted the dealership where I purchased the vehicle after the incident & explained what had happened. I spoke to Francisco, but he said there was nothing he could do unless I wanted to pay for diagnostics on the vehicle. I explained that the vehicle had clearly malfunctioned since I was not physically inside of the vehicle to put it into reverse. I asked him to document the incident, but he said he was unable to & suggested I contact Infiniti Consumer Affairs. I did that immediately after speaking with Francisco, & gave a detailed description of the incident. I was given a Case Number at that time. I called another Infiniti dealership to explain the situation to ask about diagnostics, & was informed that the car’s computer would not give an error code for the car going into reverse. I called to speak to my dealership service advisor & was able to schedule a diagnostics appointment at no charge. I did an internet search & discovered it could be a linkage issue, which is a safety issue & the recommendation was for the vehicle to NOT be driven. I have since scheduled an inspection with Nissan Corp. but the rep was not receptive to my request for repairs. I supplied a video to the dealership, but Nissan said they did not have it.” (NHTSA Complaint #11623454)
The 2023 Infiniti Q50 has generated 2 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “My vehicle was stolen by theives using some kind of device to gain access because I have both key fobs that came with the vehicle but somehow they were able to gain access and start it and drive off. I believe this is a security and safety concern for Infiniti vehicles. it should not be easy to steal a locked, secured vehicle.” (NHTSA Complaint #11568300)
As of the date of this review, no active recalls have been issued specifically for the 2023 Infiniti Q50. Recall status can change at any time. Check your VIN at NHTSA.gov/recalls for the most current information. The absence of a recall does not mean your vehicle is defect-free — many lemon law claims proceed without a recall on file.
California’s Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790–1795.8) is one of the strongest lemon laws in the United States. It protects buyers and lessees of new and certified pre-owned vehicles that develop substantial defects the manufacturer cannot repair after a reasonable number of attempts.
Under Cal. Civ. Code § 1793.22, a lemon law presumption is triggered when any of the following apply to your 2023 Infiniti Q50:
Once the presumption is triggered, the burden shifts to Infiniti to prove the vehicle is not a lemon. Under Cal. Civ. Code § 1794(d), Infiniti must pay your attorney’s fees if you prevail — meaning qualified representation costs you nothing out of pocket.
If your 2023 Infiniti Q50 qualifies as a lemon under California law, Infiniti may be legally required to:
Step 1: Document every repair visit. Keep all repair orders, work orders, and dealer invoices. Each visit counts as a repair attempt, even if the dealer says nothing is wrong.
Step 2: Keep returning for repairs. You must give Infiniti a reasonable opportunity to fix the defect. Visit different authorized Infiniti dealers if needed and ask for written documentation of each visit.
Step 3: Contact a California lemon law attorney. Once you believe the threshold has been met — 4 attempts for non-safety defects, 2 for safety defects, or 30 days out of service — contact an attorney for a free case evaluation. Under § 1794(d), Infiniti pays your fees if you win.
Step 4: Send a demand letter. Your attorney will send Infiniti a formal demand letter. Most California lemon law cases resolve through negotiation without going to trial.
Under Cal. Civ. Code § 1793.22, four or more repair attempts for the same non-safety defect, or two attempts for a safety-related defect, triggers the lemon law presumption. Additionally, 30 or more cumulative days out of service qualifies regardless of the number of repair attempts.
Yes. Under Cal. Civ. Code § 1794(d), Infiniti is required to pay your reasonable attorney’s fees and court costs if you prevail in a lemon law claim. This means qualified lemon law representation is free to you if your case succeeds.
Yes. A recall is not required to file a lemon law claim. The Song-Beverly Act covers any substantial defect that impairs the use, value, or safety of the vehicle that the manufacturer cannot repair after a reasonable number of attempts. NHTSA complaints support the claim by establishing a pattern, but are not a prerequisite.
California lemon law claims are generally subject to a four-year statute of limitations from the date you discovered or should have discovered the defect. However, you must still be within the manufacturer’s original warranty period when the defect first appears. Contact an attorney promptly to preserve your rights.
If your 2023 INFINITI Q50 has a recurring defect, California’s Lemon Law may entitle you to a full refund, replacement vehicle, or cash settlement — at no cost to you.
Our attorneys answer the questions we hear most from California vehicle owners — fully updated for 2026.
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