2025 Ram 2500 Instrument Cluster Recall (25V297)
Chrysler (FCA US, LLC) · 778 vehicles · Reported May 8, 2025
Chrysler (FCA US, LLC) is recalling 778 2025 Ram 2500; 2025 Ram 3500 vehicles. 5" cluster and column shifter. A software error may cause the gear selection display to be inaccurate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays." An inaccurate gear selection display may mislead the driver as to what gear is actually selected, leading to unexpected vehicle movement and increasing the risk of a crash. Dealers will make the repair free of charge.
Recall 25V297 at a glance
| NHTSA campaign number | 25V297000 |
|---|---|
| Manufacturer recall number | 36C |
| Date reported to NHTSA | May 8, 2025 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Vehicles | 2025 Ram 2500; 2025 Ram 3500 |
| Units affected | 778 |
| Component | Electrical System > Instrument Cluster / Panel |
| Safety risk | An inaccurate gear selection display may mislead the driver as to what gear is actually selected, leading to unexpected vehicle movement and increasing the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2025 Ram 2500 in recall 25V297?
5" cluster and column shifter.
Chrysler (FCA US, LLC) is recalling certain Ram 2500 and Ram 3500 vehicles equipped with a 3.5" cluster and column shifter. A software error may cause the gear selection display to be inaccurate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Is it safe to drive a 2025 2500 with recall 25V297?
NHTSA has not told owners to stop driving, but the risk is real: An inaccurate gear selection display may mislead the driver as to what gear is actually selected, leading to unexpected vehicle movement and increasing the risk of a crash.
NHTSA describes the risk this way: An inaccurate gear selection display may mislead the driver as to what gear is actually selected, leading to unexpected vehicle movement and increasing the risk of a crash.
There is no do-not-drive order on this campaign. If your 2500 shows warning lights or behaves differently in a way that involves the instrument cluster and panel, have it checked before driving further.
Which vehicles are included in recall 25V297?
Recall 25V297 covers 778 vehicles: 2025 Ram 2500; 2025 Ram 3500.
NHTSA lists 778 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2025 | Ram | 2500 |
| 2025 | Ram | 3500 |
What is the fix for the 2500 instrument cluster recall?
Yes. Dealers will update the cluster software, free of charge.
Dealers will update the cluster software, free of charge. Owner notification letters were mailed May 22, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 36C.
When was recall 25V297 announced?
Chrysler (FCA US, LLC) reported recall 25V297 to NHTSA on May 8, 2025. NHTSA lists the owner letter date as May 22, 2025.
| Date | What happened |
|---|---|
| May 8, 2025 | Chrysler (FCA US, LLC) filed the defect report with NHTSA; NHTSA assigned campaign 25V297000. |
| May 22, 2025 | Owner notification letters mailed (per NHTSA). |
This recall was filed 17 months ago. If your 2500 was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my 2500 is part of recall 25V297?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V297 is open on your 2500, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 25V297000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should 2500 owners do about recall 25V297?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 25V297000 applies to your 2500.
- Book the recall appointment with any authorized Ram dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Write down when symptoms involving the instrument cluster and panel happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are 2500 owners reporting to NHTSA?
Owners have filed 104 complaints with NHTSA about these vehicles since 2020, 63 of them about the electrical system.
Since recall 25V297 was reported on May 8, 2025, owners have filed 63 complaints with NHTSA about the electrical system on these vehicles. 9 of them (14%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the electrical system and were received on or after May 8, 2025, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related electrical system issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 104 owner complaints filed since 2020 for the vehicles in this recall, and 63 of them involve the electrical system. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2025 Ram 2500: 62 complaints in total, 36 about the electrical system
- 2025 Ram 3500: 42 complaints in total, 27 about the electrical system
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
When letting off the gas and coasting to turn on a road around 10 mph, vehicle motor shut off and lost power steering control. Vehicle alerted to place vehicle in park, press break and push start button. Vehicle started back with no issues.
2025 Ram 2500 owner, TX, NHTSA complaint 11660943, filed May 14, 2025
Intermittent blackout of driver display screen while vehicle is running. Also, intermittent blackout of navigation screen on 14.4 inch display screen while vehicle is running.
2025 Ram 2500 owner, NM, NHTSA complaint 11671250, filed July 4, 2025
While driving at a low speed vehicle has shut down and VIC says shift into park to start once you shift the vehicle into park you can restart it . This has happened twice and no computer codes are stored.
2025 Ram 2500 owner, NY, NHTSA complaint 11676123, filed July 25, 2025
Can recall 25V297 make my 2500 a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).
Intermittent electrical problems are a frequent source of repeat repair visits: the dealer cannot reproduce the fault, the owner brings the 2025 Ram 2500 back, and the problem shows up again.
A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2025 Ram 2500 has needed other repairs for the same defect, those visits count toward a lemon law claim.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your 2500 been back to the dealer for this problem?
Call 877-536-6620Other Ram 2500 recalls
Frequently asked questions about recall 25V297
Did the recall 25V297 fix work?
Since recall 25V297 was reported on May 8, 2025, owners have filed 63 complaints with NHTSA about the electrical system on these vehicles. 9 of them (14%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed May 22, 2025.
Is the 25V297000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my 2500 is part of recall 25V297000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 25V297000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Ram. Prior results do not guarantee a similar outcome.