2023-2024 Kia Sportage Roof Recall (24V025)
Kia America, Inc. · 101,049 vehicles · Reported January 18, 2024
Kia America, Inc. is recalling 101,049 2022-2024 Kia Carnival; 2023-2024 Kia Sportage vehicles. The roof molding may loosen and detach. A detached roof molding can create a road hazard for other vehicles, increasing the risk of a crash. Dealers will make the repair free of charge.
Recall 24V025 at a glance
| NHTSA campaign number | 24V025000 |
|---|---|
| Manufacturer recall number | SC292 |
| Date reported to NHTSA | January 18, 2024 |
| Manufacturer | Kia America, Inc. |
| Vehicles | 2022-2024 Kia Carnival; 2023-2024 Kia Sportage |
| Units affected | 101,049 |
| Component | Structure > Body > Roof And Pillars |
| Safety risk | A detached roof molding can create a road hazard for other vehicles, increasing the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2023-2024 Kia Sportage in recall 24V025?
The roof molding may loosen and detach.
Kia America, Inc. (Kia) is recalling certain 2023-2024 Sportage and 2022-2024 Carnival vehicles. The roof molding may loosen and detach.
Is it safe to drive a 2023-2024 Sportage with recall 24V025?
NHTSA has not told owners to stop driving, but the risk is real: A detached roof molding can create a road hazard for other vehicles, increasing the risk of a crash.
NHTSA describes the risk this way: A detached roof molding can create a road hazard for other vehicles, increasing the risk of a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the roof and pillars.
Which vehicles are included in recall 24V025?
Recall 24V025 covers 101,049 vehicles: 2022-2024 Kia Carnival; 2023-2024 Kia Sportage.
NHTSA lists 101,049 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2022-2024 | Kia | Carnival |
| 2023-2024 | Kia | Sportage |
What is the fix for the Sportage roof recall?
Yes. Dealers will inspect the roof molding and replace or secure it as necessary, free of charge.
Dealers will inspect the roof molding and replace or secure it as necessary, free of charge. Owner notification letters were mailed March 15, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC292.
When was recall 24V025 announced?
Kia America, Inc. reported recall 24V025 to NHTSA on January 18, 2024. NHTSA lists the owner letter date as March 15, 2024.
| Date | What happened |
|---|---|
| January 18, 2024 | Kia America, Inc. filed the defect report with NHTSA; NHTSA assigned campaign 24V025000. |
| March 15, 2024 | Owner notification letters mailed (per NHTSA). |
This recall was filed 32 months ago. If your Sportage was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Sportage is part of recall 24V025?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V025 is open on your Sportage, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 24V025000 is open on your Sportage, it will be listed there, along with Kia recall number SC292. You can also ask any Kia dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should Sportage owners do about recall 24V025?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V025000 applies to your Sportage.
- Call a Kia dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Keep a simple log of any roof and pillars symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Sportage owners reporting to NHTSA?
Owners have filed 522 complaints with NHTSA about these vehicles since 2020, 22 of them about the body, doors and seats.
Since recall 24V025 was reported on January 18, 2024, owners have filed 14 complaints with NHTSA about the body, doors and seats on these vehicles. 1 of them (7%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the body, doors and seats and were received on or after January 18, 2024, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related body, doors and seats issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 522 owner complaints filed since 2020 for the vehicles in this recall, and 22 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2023 Kia Sportage: 190 complaints in total, 6 about the body, doors and seats
- 2022 Kia Carnival: 136 complaints in total, 7 about the body, doors and seats
- 2024 Kia Carnival: 74 complaints in total, 8 about the body, doors and seats
- 2024 Kia Sportage: 71 complaints in total, 0 about the body, doors and seats
- 2023 Kia Carnival: 51 complaints in total, 1 about the body, doors and seats
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
The contact owns a 2022 Kia Carnival. The contact stated while driving 50 MPH, the driver's side windshield exterior A-Pillar trim flew off and struck the vehicle behind, almost causing a crash. The contact pulled over to the side of the road temporarily.
2022 Kia Carnival owner, MD, NHTSA complaint 11664391, filed June 2, 2025
The contact owns a 2022 Kia Carnival. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 21V908000 (Latches/Locks/Linkages, Structure); however, the failure persisted. The contact stated that the rear passenger’s side power sliding door failed to latch securely.
2022 Kia Carnival owner, SC, NHTSA complaint 11753013, filed July 27, 2026
2022 kia carnival. The outer middle seats in the 8 passenger model. I have accidentally used the lever to fold the seat foward when i meant to use the one that pulls it foward on the track.
2022 Kia Carnival owner, NV, NHTSA complaint 11416351, filed May 12, 2021
Can recall 24V025 make my Sportage a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this roof and pillars recall means their Sportage qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
Body and latch defects on the 2023-2024 Kia Sportage may seem minor until a door opens while driving or a seat will not lock. Problems that return after repair belong in your records.
The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Sportage been back to the dealer for this problem?
Call 877-536-6620Other Kia Sportage recalls
Frequently asked questions about recall 24V025
Did the recall 24V025 fix work?
Since recall 24V025 was reported on January 18, 2024, owners have filed 14 complaints with NHTSA about the body, doors and seats on these vehicles. 1 of them (7%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed March 15, 2024.
Is the 24V025000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Sportage is part of recall 24V025000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V025000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Kia. Prior results do not guarantee a similar outcome.