NHTSA Complaints · Active Recalls · California Lemon Law Data
The NHTSA tracks consumer complaints, manufacturer recalls, and safety investigations for every vehicle sold in the United States. These publicly available records are a critical resource for California lemon law cases because they establish patterns of recurring defects.
As of June 2026, the NHTSA has logged 43 complaints against the 2023 Kia Carnival. Each complaint is filed by a vehicle owner or lessee through the NHTSA’s Vehicle Safety Hotline or online portal at SaferCar.gov. You can review all 2023 Kia Carnival complaints directly on the NHTSA complaint database.
The 2023 Kia Carnival has generated 43 NHTSA complaints and has 3 active recalls. If your 2023 Kia Carnival has experienced a defect that the dealer has been unable to repair after multiple visits, you may qualify for a full repurchase or replacement under California lemon law. Kia pays all attorney fees when we prevail. You pay nothing.
The 2023 Kia Carnival has generated 13 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “Gas/pump door actuator failed. Unable to open and put gas in car. This car is only 1.5 years old.” (NHTSA Complaint #11693824)
The 2023 Kia Carnival has generated 9 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “Passenger side sliding door periodically gets stuck trying to open or close. My 3 year olds finger got stuck in the closed position of the sliding door and we could not get the door open immediately because of the faulty door periodically getting stuck.” (NHTSA Complaint #11695330)
Electrical system failures are notoriously difficult to diagnose and repair, which often results in multiple unsuccessful repair attempts — a key element of a lemon law claim. Reported issues for the 2023 Kia Carnival include infotainment malfunctions, battery drain, warning lights, power window failures, and intermittent starting problems. 2 NHTSA complaints have been filed for this category. Owner reports include: “The contact owns a 2023 Kia Carnival. The contact stated that during freezing weather, the button was depressed to open the driver’s side rear sliding door, and the door automatically opened; however, the motor reached a point of resistance and attempted to close the sliding door. Due to the failure of the cable in the door snapped behind the glass window. The contact manually opened the sliding door and used excessive force to close the door. The vehicle was taken to the dealer, who confirmed that the door cable had snapped. The contact was informed that the vehicle was out of warranty; however, the dealer reached out to the manufacturer for assistance. The manufacturer later agreed to partial assistance with the repair. The contact paid for the remaining cost of the repair. The manufacturer was contacted about the repair and provided a case number. The vehicle was repaired. The failure mileage was 63,476.” (NHTSA Complaint #11717587)
Engine and cooling problems are among the most serious defects under California’s Song-Beverly Act. Owners of the 2023 Kia Carnival have reported issues including stalling, overheating, loss of power, rough idling, excessive oil consumption, and check engine lights that return after dealer repairs. With 2 NHTSA complaints on record, this defect pattern is well-documented. Owner reports include: “Strong fuel smell that comes and goes. Dealership replaced fuel injection related parts after finding a leak. Problem is still present.” (NHTSA Complaint #11712335)
The 2023 Kia Carnival has generated 2 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “Unknown as to what exactly happened, but my husband put my daughter in her car seat buckled her and was just fine. We arrived to our destination no more than 15 minutes later and her chest clip buckle had busted apart. I do have video of the chest clip and how it was apart, however, as soon as I get the new piece and I will not have it to show due to needing the car seat. I do have video of the incident right after I noticed it and other videos showing the parts and pieces. My daughter ended up having the pieces that you press together to unlock the magnetic chest clip apart in her mouth. The magnet circle was still in the chest clip keeping it closed and locked in place. However, it very easily could have came open and out and her eat the magnet. I have contacted the manufacturer and she let me know that other car seats have had the same problem, but there is no recall. She just said she will send me a replacement piece.” (NHTSA Complaint #11650351)
The following 3 recalls have been issued for the 2023 Kia Carnival by the NHTSA or Kia. If your vehicle is affected, the manufacturer is required to provide a free remedy. Check your VIN at NHTSA.gov/recalls.
Component: TRAILER HITCHES
Defect: See NHTSA database for details.
Risk: A fire while parked or driving can increase the risk of injury.
Remedy: Owners are advised to park their vehicles outside and away from structures until the remedy is completed. Dealers will inspect and verify whether the vehicle is equipped with a Genuine Kia accessory trailer tow hitch assembly. If equipped, dealers will install a new fuse and wire extension kit. R
Component: STRUCTURE:BODY:DOOR
Defect: See NHTSA database for details.
Risk: A power sliding door that does not auto-reverse can close on an occupant, increasing the risk of injury.
Remedy: Dealers will update the power sliding door control module software, free of charge. Owner notification letters were mailed April 28, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC266.
Component: STRUCTURE:BODY:ROOF AND PILLARS
Defect: See NHTSA database for details.
Risk: A detached roof molding can create a road hazard for other vehicles, increasing the risk of a crash.
Remedy: Dealers will inspect the roof molding and replace or secure it as necessary, free of charge. Owner notification letters were mailed March 15, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia’s number for this recall is SC292.
California’s Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790–1795.8) is one of the strongest lemon laws in the United States. It protects buyers and lessees of new and certified pre-owned vehicles that develop substantial defects the manufacturer cannot repair after a reasonable number of attempts.
Under Cal. Civ. Code § 1793.22, a lemon law presumption is triggered when any of the following apply to your 2023 Kia Carnival:
Once the presumption is triggered, the burden shifts to Kia to prove the vehicle is not a lemon. Under Cal. Civ. Code § 1794(d), Kia must pay your attorney’s fees if you prevail — meaning qualified representation costs you nothing out of pocket.
If your 2023 Kia Carnival qualifies as a lemon under California law, Kia may be legally required to:
Step 1: Document every repair visit. Keep all repair orders, work orders, and dealer invoices. Each visit counts as a repair attempt, even if the dealer says nothing is wrong.
Step 2: Keep returning for repairs. You must give Kia a reasonable opportunity to fix the defect. Visit different authorized Kia dealers if needed and ask for written documentation of each visit.
Step 3: Contact a California lemon law attorney. Once you believe the threshold has been met — 4 attempts for non-safety defects, 2 for safety defects, or 30 days out of service — contact an attorney for a free case evaluation. Under § 1794(d), Kia pays your fees if you win.
Step 4: Send a demand letter. Your attorney will send Kia a formal demand letter. Most California lemon law cases resolve through negotiation without going to trial.
Under Cal. Civ. Code § 1793.22, four or more repair attempts for the same non-safety defect, or two attempts for a safety-related defect, triggers the lemon law presumption. Additionally, 30 or more cumulative days out of service qualifies regardless of the number of repair attempts.
Yes. Under Cal. Civ. Code § 1794(d), Kia is required to pay your reasonable attorney’s fees and court costs if you prevail in a lemon law claim. This means qualified lemon law representation is free to you if your case succeeds.
Yes. A recall is not required to file a lemon law claim. The Song-Beverly Act covers any substantial defect that impairs the use, value, or safety of the vehicle that the manufacturer cannot repair after a reasonable number of attempts. NHTSA complaints support the claim by establishing a pattern, but are not a prerequisite.
California lemon law claims are generally subject to a four-year statute of limitations from the date you discovered or should have discovered the defect. However, you must still be within the manufacturer’s original warranty period when the defect first appears. Contact an attorney promptly to preserve your rights.
If your 2023 Kia Carnival has a recurring defect, California’s Lemon Law may entitle you to a full refund, replacement vehicle, or cash settlement — at no cost to you.
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