2024 Jeep Grand Cherokee Speedometer and Odometer Recall (24V872)
Chrysler (FCA US, LLC) · 7,198 vehicles · Reported November 19, 2024
Chrysler (FCA US, LLC) is recalling 7,198 2024 Jeep Grand Cherokee; 2024 Jeep Grand Cherokee L vehicles. A software error in the instrument panel cluster may cause the speedometer to display the incorrect vehicle speed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Displays and Controls." Driving without knowing the vehicle's actual speed increases the risk of a crash. Dealers will make the repair free of charge.
Recall 24V872 at a glance
| NHTSA campaign number | 24V872000 |
|---|---|
| Manufacturer recall number | B8B |
| Date reported to NHTSA | November 19, 2024 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Vehicles | 2024 Jeep Grand Cherokee; 2024 Jeep Grand Cherokee L |
| Units affected | 7,198 |
| Component | Electrical System > Instrument Panel > Speedometer / Odometer |
| Safety risk | Driving without knowing the vehicle's actual speed increases the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2024 Jeep Grand Cherokee in recall 24V872?
A software error in the instrument panel cluster may cause the speedometer to display the incorrect vehicle speed.
Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee and Grand Cherokee L vehicles. A software error in the instrument panel cluster may cause the speedometer to display the incorrect vehicle speed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Displays and Controls."
Is it safe to drive a 2024 Grand Cherokee with recall 24V872?
NHTSA has not told owners to stop driving, but the risk is real: Driving without knowing the vehicle's actual speed increases the risk of a crash.
NHTSA describes the risk this way: Driving without knowing the vehicle's actual speed increases the risk of a crash.
There is no do-not-drive order on this campaign. If your Grand Cherokee shows warning lights or behaves differently in a way that involves the speedometer and odometer, have it checked before driving further.
Which vehicles are included in recall 24V872?
Recall 24V872 covers 7,198 vehicles: 2024 Jeep Grand Cherokee; 2024 Jeep Grand Cherokee L.
NHTSA lists 7,198 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2024 | Jeep | Grand Cherokee |
| 2024 | Jeep | Grand Cherokee L |
What is the fix for the Grand Cherokee speedometer and odometer recall?
Yes. Dealers will inspect and update the instrument panel cluster software as necessary, free of charge.
Dealers will inspect and update the instrument panel cluster software as necessary, free of charge. Owner notification letters were mailed December 3, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B8B.
When was recall 24V872 announced?
Chrysler (FCA US, LLC) reported recall 24V872 to NHTSA on November 19, 2024. NHTSA lists the owner letter date as December 3, 2024.
| Date | What happened |
|---|---|
| November 19, 2024 | Chrysler (FCA US, LLC) filed the defect report with NHTSA; NHTSA assigned campaign 24V872000. |
| December 3, 2024 | Owner notification letters mailed (per NHTSA). |
This recall was filed 22 months ago. If your Grand Cherokee was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Grand Cherokee is part of recall 24V872?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V872 is open on your Grand Cherokee, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 24V872000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should Grand Cherokee owners do about recall 24V872?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V872000 applies to your Grand Cherokee.
- Call a Jeep dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Write down when symptoms involving the speedometer and odometer happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are Grand Cherokee owners reporting to NHTSA?
Owners have filed 283 complaints with NHTSA about these vehicles since 2020, 128 of them about the electrical system.
Since recall 24V872 was reported on November 19, 2024, owners have filed 124 complaints with NHTSA about the electrical system on these vehicles. 16 of them (13%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the electrical system and were received on or after November 19, 2024, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related electrical system issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 283 owner complaints filed since 2020 for the vehicles in this recall, and 128 of them involve the electrical system. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2024 Jeep Grand Cherokee: 242 complaints in total, 110 about the electrical system
- 2024 Jeep Grand Cherokee L: 41 complaints in total, 18 about the electrical system
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
Car consistently will not start after sitting for more than 2 days. Cannot be immeaditly jump started. Talke to dealer and was told that is an ongoing issue with all Gran Cherokee's. A check of their car lot shows most cars needed to be jump started to show clients.
2024 Jeep Grand Cherokee owner, MI, NHTSA complaint 11638250, filed January 24, 2025
Bought my new 2024 Jeep in July 2024 and went to work this morning and came out 8 1/2 hours later to a dead car and the after a jump the engine malfunction light was on called to make an appt to get my car in to see what’s going on.
2024 Jeep Grand Cherokee owner, NY, NHTSA complaint 11639775, filed January 30, 2025
I was traveling on a highway at 65MPH in Hybrid mode. The car displayed a Service Hybrid Electric Vehicle System Warning Message along with several other system failure messages in rapid succession. The battery failure icon was also on. The car lost all power and started slowing down.
2024 Jeep Grand Cherokee owner, CO, NHTSA complaint 11655910, filed April 21, 2025
Can recall 24V872 make my Grand Cherokee a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this speedometer and odometer recall means their Grand Cherokee qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
Intermittent electrical problems are a frequent source of repeat repair visits: the dealer cannot reproduce the fault, the owner brings the 2024 Jeep Grand Cherokee back, and the problem shows up again.
The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.
Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Grand Cherokee been back to the dealer for this problem?
Call 877-536-6620Other Jeep Grand Cherokee recalls
Frequently asked questions about recall 24V872
Did the recall 24V872 fix work?
Since recall 24V872 was reported on November 19, 2024, owners have filed 124 complaints with NHTSA about the electrical system on these vehicles. 16 of them (13%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed December 3, 2024.
Is the 24V872000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Grand Cherokee is part of recall 24V872000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V872000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Jeep. Prior results do not guarantee a similar outcome.