2021 Audi E-Tron Dashboard Recall (21V595)

Recall 21V595 at a glance

What is wrong with the 2021 Audi E-Tron in recall 21V595?

The right hinge pin for the glove box cover may not be properly secured, allowing the glove box lid trim to interfere with the knee air bag during deployment.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Audi E-Tron Quattro and E-Tron Sportback Quattro vehicles. The right hinge pin for the glove box cover may not be properly secured, allowing the glove box lid trim to interfere with the knee air bag during deployment.

Is it safe to drive a 2021 E-Tron with recall 21V595?

NHTSA has not told owners to stop driving, but the risk is real: An air bag that does not deploy properly can increase the risk of injury in a crash.

NHTSA describes the risk this way: An air bag that does not deploy properly can increase the risk of injury in a crash.

There is no do-not-drive order on this campaign. If your E-Tron shows warning lights or behaves differently in a way that involves the dashboard, have it checked before driving further.

Which vehicles are included in recall 21V595?

Recall 21V595 covers 58 vehicles: 2021 Audi E-Tron.

NHTSA lists 58 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the E-Tron dashboard recall?

Yes. Dealers will inspect the glove box, and secure the hinge pin as necessary, free of charge.

Dealers will inspect the glove box, and secure the hinge pin as necessary, free of charge. Owner notification letters were mailed August 27, 2021. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 68H6.

When was recall 21V595 announced?

Volkswagen Group of America, Inc. reported recall 21V595 to NHTSA on August 2, 2021. NHTSA lists the owner letter date as August 27, 2021.

This recall was filed 62 months ago. If your E-Tron was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my E-Tron is part of recall 21V595?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 21V595 is open on your E-Tron, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 21V595000 is open on your E-Tron, it will be listed there, along with Audi recall number 68H6. You can also ask any Audi dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should E-Tron owners do about recall 21V595?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 21V595000 applies to your E-Tron.
2. Call a Audi dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Write down when symptoms involving the dashboard happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are E-Tron owners reporting to NHTSA?

Owners have filed 36 complaints with NHTSA about these vehicles since 2020, 0 of them about the body, doors and seats.

Too few NHTSA complaints about the body, doors and seats have been filed since recall 21V595 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 36 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2021 Audi E-Tron: 36 complaints in total, 0 about the body, doors and seats

Can recall 21V595 make my E-Tron a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 21V595000 does not automatically make your E-Tron a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

Body and latch defects on the 2021 Audi E-Tron may seem minor until a door opens while driving or a seat will not lock. Problems that return after repair belong in your records.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the E-Tron went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 21V595