NHTSA Preliminary Evaluation: Electrical Arcing and Thermal Events, Potentially… (PE24-028)
Opened October 3, 2024 · General Motors, LLC
NHTSA opened a preliminary evaluation (PE24-028) on October 3, 2024 into electrical arcing and thermal events, potentially leading to fires, while utilizing enel x way usa, llc's juicebox residential charger in 2022 Hyundai Ioniq 5, 2023 Hyundai Ioniq 6. The investigation is closed on June 5, 2025.
PE24-028 at a glance
| NHTSA action number | PE24-028 |
|---|---|
| Type | Preliminary Evaluation |
| Opened | October 3, 2024 |
| Status | Closed June 5, 2025 |
| Vehicles | 2022 Hyundai Ioniq 5, 2023 Hyundai Ioniq 6 |
| Component | Equipment > Electrical |
| Manufacturer | General Motors, LLC |
| Resulting recall | None listed |
What is NHTSA investigating in the Hyundai Ioniq 5?
From NHTSA’s investigation summary:
On October 3, 2024, the Office of Defects Investigations (ODI) opened PE24028 to investigate alleged failures of Enel X Way's JuiceBox Level 2 residential EV chargers.
The allegations were described as thermal incidents and electrical malfunctions, which could trip the circuit breakers in Juicebox owners' homes and disrupt electric vehicle charge cycles.
On October 2, 2024, Enel X Way posted on its website that Enel X Way North America would cease operations in the United States and Canada on October 11, 2024.
The closure would potentially impact the charging app and supporting software.
ODI sent Enel X Way an Information Request (IR) letter on October 21, 2024.
Enel X Way provided an incomplete response to the IR on December 9, 2024.
Enel X Way later provided a complete response to the IR on January 24, 2025.
ODI reviewed Enel X Way's IR submissions to determine whether further action is required.
Based on ODI's analysis, there was no clear trend in the cause of the failures described in customer complaints and warranty reports.
Additionally, there have been no recent reports alleging safety issues.
The available information does not warrant further action at this time.
The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.
The Agency will continue to monitor for any safety trends and reserves the right to take additional action if warranted by future circumstances.
To review the ODI reports cited in this Closing Resume, go to NHTSA.gov.
What is a preliminary evaluation?
Preliminary Evaluation is the first stage of a federal defect investigation. NHTSA reviews complaints, crash reports and manufacturer data to decide whether a safety defect may exist. It can close with no action, be upgraded to an engineering analysis, or end with a recall.
Did this investigation lead to a recall?
NHTSA closed this investigation on June 5, 2025 without listing a recall. That can mean NHTSA did not find a safety defect it could prove, or that the manufacturer addressed the issue another way. A closed investigation does not mean owners have no lemon law claim if the problem keeps happening.
Which vehicles are part of this investigation?
| Model years | Make | Model |
|---|---|---|
| 2022 | Hyundai | Ioniq 5 |
| 2023 | Hyundai | Ioniq 6 |
What are Hyundai Ioniq 5 owners reporting to NHTSA?
NHTSA’s public database lists 462 owner complaints filed since 2020 for the vehicles in this investigation (all components). Complaints are unverified owner reports.
What should owners do?
- Check your VIN at nhtsa.gov/recalls for any open recall on your vehicle.
- If you have the problem NHTSA is investigating, take the vehicle to a dealer now and get a repair order, even if the dealer cannot find anything.
- Keep a log of every time the problem happens: date, mileage and what happened. Photos and videos help.
- File your own complaint at nhtsa.gov/report-a-safety-problem. Owner complaints are what start and expand investigations.
- If the problem keeps coming back, talk to a lemon law attorney.
Recalls on the same vehicles
- 2023-2024 Hyundai Ioniq 5 High-Voltage Battery Recall (26V432)
- 2025 Hyundai Ioniq 5 Suspension Fastener Recall (26V314)
- 2023-2025 Hyundai Ioniq 6 Seat Belt Anchor Recall (26V218)
- 2025-2026 Hyundai Ioniq 5 High-Voltage Battery Recall (26V068)
- 2025-2026 Hyundai Tucson Hybrid Instrument Cluster Recall (26V047)
- 2025 Hyundai Ioniq 5 Seat Belt Retractor Recall (25V797)
- 2023-2025 Hyundai Ioniq 6 Electrical Port Recall (25V606)
- 2025 Hyundai Ioniq 5 Suspension Fastener Recall (25V605)
- 2025 Hyundai Ioniq 5 High-Voltage Battery Recall (25V482)
- 2025 Hyundai Ioniq 5 Headlight Recall (25V373)
Can a recall or defect investigation make my car a lemon in California?
Not by itself. What matters is whether a covered defect keeps coming back or keeps your vehicle at the dealer, and a federal investigation or recall is strong evidence that the problem is real.
Under California’s Song-Beverly Consumer Warranty Act, a manufacturer that cannot fix a warranty defect that substantially impairs a vehicle’s use, value or safety within a reasonable number of attempts may have to repurchase or replace it (Civ. Code 1793.2(d)). Within the first 18 months or 18,000 miles, the law presumes a reasonable number of attempts after two repairs of a defect likely to cause death or serious injury, four repairs of the same defect, or more than 30 days out of service (Civ. Code 1793.22(b)).
An owner who prevails can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Frequently asked questions
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA investigation, recall and complaint data, accessed October 7, 2026
- California Civil Code 1793.22
Jacob Shayesteh, Esq., Founder and Managing Attorney of America’s Lemon Lawyer (Wynn Law Group, APC). Licensed by the State Bar of California, No. 362320. His practice focuses on California lemon law under the Song-Beverly Consumer Warranty Act.
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Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page reports public NHTSA data and is general information, not legal advice. Not affiliated with NHTSA or any vehicle manufacturer. Prior results do not guarantee a similar outcome.