NHTSA Complaints · Active Recalls · California Lemon Law Data
The NHTSA tracks consumer complaints, manufacturer recalls, and safety investigations for every vehicle sold in the United States. These publicly available records are a critical resource for California lemon law cases because they establish patterns of recurring defects.
As of June 2026, the NHTSA has logged 5 complaints against the 2021 Volkswagen Golf. Each complaint is filed by a vehicle owner or lessee through the NHTSA’s Vehicle Safety Hotline or online portal at SaferCar.gov. You can review all 2021 Volkswagen Golf complaints directly on the NHTSA complaint database.
The 2021 Volkswagen Golf has generated 13 NHTSA complaints and has 1 active recall. If your 2021 Volkswagen Golf has experienced a defect that the dealer has been unable to repair after multiple visits, you may qualify for a full repurchase or replacement under California lemon law. Volkswagen pays all attorney fees when we prevail. You pay nothing.
The 2021 Volkswagen Golf has generated 2 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “Headlight lens assembly of both headlights is cracking excessively. Upon review of online forums, this is happening frequently to many consumers. This impacts headlight output and looks to be manufacturing defect. Recently reported to dealer who indicated they have seen many of these recently and so far most have been handled by warranty but they would take pictures and submit. If this is known mfg defect why are their not proactive remedy/replacement?” (NHTSA Complaint #11603172)
Brake defects affecting safety may qualify for California’s two-repair threshold under Cal. Civ. Code § 1793.22, which applies to defects likely to cause death or serious bodily injury. The 2021 Volkswagen Golf has generated 2 NHTSA complaints related to braking, including ABS failures, grinding, reduced stopping power, and warning lights. Owner reports include: “I was almost rear ended because Hill hold assist did not disengage quickly. I’ve driven manual transmission for over 40 years and find this hill hold dangerous!” (NHTSA Complaint #11569730)
The 2021 Volkswagen Golf has generated 2 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “The last few months my schedule changed and I’m driving in the dark now. The auto dimming mirror does not function as expected, it is too slow in response to prevent glare and blinding from vehicles behind me. By the time the mirror decides to dim I’m already blinded from the glare and can no longer see what is in front of me. Also, since it does not dim to the edge I still get blinded from the glare around the perimeter of the mirror (there is no way to adjust this to prevent it). Since this mirror is also “rimless” (no plastic cover on the edge) the polished edge causes light refraction thereby blinding me in daylight. Currently the only way to prevent glare from the mirror is point it down to the floor rendering useless and dangerous.” (NHTSA Complaint #11567687)
Electrical system failures are notoriously difficult to diagnose and repair, which often results in multiple unsuccessful repair attempts — a key element of a lemon law claim. Reported issues for the 2021 Volkswagen Golf include infotainment malfunctions, battery drain, warning lights, power window failures, and intermittent starting problems. 2 NHTSA complaints have been filed for this category. Owner reports include: “Faulty door wiring harness leading driver side blinkers to stop working, windows randomly rolling down, rear collision detector errors, engine start/stop errors.” (NHTSA Complaint #11502342)
Electrical system failures are notoriously difficult to diagnose and repair, which often results in multiple unsuccessful repair attempts — a key element of a lemon law claim. Reported issues for the 2021 Volkswagen Golf include infotainment malfunctions, battery drain, warning lights, power window failures, and intermittent starting problems. 2 NHTSA complaints have been filed for this category. Owner reports include: “red power steering system light turned on and flashed/beeped 3X. steering wheel locked up and I could not turn. I was on the freeway in the far right lane and managed to force push the steering wheel to the right and slowly merge over to the shoulder. Volks in Kearny Mesa confirmed issue with steering gear after inspection on 6/21/2022. The steering gear needs to be replaced as the first step. No symptoms prior to malfunction. I could have died if I was in any other lane as there was a lot of cars on the freeway. I got lucky.” (NHTSA Complaint #11475447)
The following 1 recall has been issued for the 2021 Volkswagen Golf by the NHTSA or Volkswagen. If your vehicle is affected, the manufacturer is required to provide a free remedy. Check your VIN at NHTSA.gov/recalls.
Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Defect: See NHTSA database for details.
Risk: A black or frozen rear view image reduces the driver’s visibility when reversing, increasing the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 91BB/91BC.
California’s Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790–1795.8) is one of the strongest lemon laws in the United States. It protects buyers and lessees of new and certified pre-owned vehicles that develop substantial defects the manufacturer cannot repair after a reasonable number of attempts.
Under Cal. Civ. Code § 1793.22, a lemon law presumption is triggered when any of the following apply to your 2021 Volkswagen Golf:
Once the presumption is triggered, the burden shifts to Volkswagen to prove the vehicle is not a lemon. Under Cal. Civ. Code § 1794(d), Volkswagen must pay your attorney’s fees if you prevail — meaning qualified representation costs you nothing out of pocket.
If your 2021 Volkswagen Golf qualifies as a lemon under California law, Volkswagen may be legally required to:
Step 1: Document every repair visit. Keep all repair orders, work orders, and dealer invoices. Each visit counts as a repair attempt, even if the dealer says nothing is wrong.
Step 2: Keep returning for repairs. You must give Volkswagen a reasonable opportunity to fix the defect. Visit different authorized Volkswagen dealers if needed and ask for written documentation of each visit.
Step 3: Contact a California lemon law attorney. Once you believe the threshold has been met — 4 attempts for non-safety defects, 2 for safety defects, or 30 days out of service — contact an attorney for a free case evaluation. Under § 1794(d), Volkswagen pays your fees if you win.
Step 4: Send a demand letter. Your attorney will send Volkswagen a formal demand letter. Most California lemon law cases resolve through negotiation without going to trial.
Under Cal. Civ. Code § 1793.22, four or more repair attempts for the same non-safety defect, or two attempts for a safety-related defect, triggers the lemon law presumption. Additionally, 30 or more cumulative days out of service qualifies regardless of the number of repair attempts.
Yes. Under Cal. Civ. Code § 1794(d), Volkswagen is required to pay your reasonable attorney’s fees and court costs if you prevail in a lemon law claim. This means qualified lemon law representation is free to you if your case succeeds.
Yes. A recall is not required to file a lemon law claim. The Song-Beverly Act covers any substantial defect that impairs the use, value, or safety of the vehicle that the manufacturer cannot repair after a reasonable number of attempts. NHTSA complaints support the claim by establishing a pattern, but are not a prerequisite.
California lemon law claims are generally subject to a four-year statute of limitations from the date you discovered or should have discovered the defect. However, you must still be within the manufacturer’s original warranty period when the defect first appears. Contact an attorney promptly to preserve your rights.
If your 2021 Volkswagen Golf has a recurring defect, California’s Lemon Law may entitle you to a full refund, replacement vehicle, or cash settlement — at no cost to you.
Our attorneys answer the questions we hear most from California vehicle owners — fully updated for 2026.
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