NHTSA Complaints · Active Recalls · California Lemon Law Data
The NHTSA tracks consumer complaints, manufacturer recalls, and safety investigations for every vehicle sold in the United States. These publicly available records are a critical resource for California lemon law cases because they establish patterns of recurring defects.
As of June 2026, the NHTSA has logged 104 complaints against the 2023 Cadillac Escalade. Each complaint is filed by a vehicle owner or lessee through the NHTSA’s Vehicle Safety Hotline or online portal at SaferCar.gov. You can review all 2023 Cadillac Escalade complaints directly on the NHTSA complaint database.
The 2023 Cadillac Escalade has generated 324 NHTSA complaints and has 4 active recalls. If your 2023 Cadillac Escalade has experienced a defect that the dealer has been unable to repair after multiple visits, you may qualify for a full repurchase or replacement under California lemon law. Cadillac pays all attorney fees when we prevail. You pay nothing.
Engine and cooling problems are among the most serious defects under California’s Song-Beverly Act. Owners of the 2023 Cadillac Escalade have reported issues including stalling, overheating, loss of power, rough idling, excessive oil consumption, and check engine lights that return after dealer repairs. With 152 NHTSA complaints on record, this defect pattern is well-documented. Owner reports include: “On Oct 14,2025 Dealer did a GM safety recall under N252494000 On March 14th 2026 the motor with out, the dealership is now going to replace the motor under the Recall” (NHTSA Complaint #11725618)
Engine and cooling problems are among the most serious defects under California’s Song-Beverly Act. Owners of the 2023 Cadillac Escalade have reported issues including stalling, overheating, loss of power, rough idling, excessive oil consumption, and check engine lights that return after dealer repairs. With 28 NHTSA complaints on record, this defect pattern is well-documented. Owner reports include: “The contact owns a 2023 Cadillac Escalade. The contact stated that while driving at various speeds, there was an abnormally loud motor sound coming from the vehicle. There was no warning light illuminated. The contact also stated that the vehicle unexpectedly shut off while in a parking lot and failed to restart after several attempts. The contact was picked by her husband. The contact stated that her husband later returned to the vehicle and was able to restart the vehicle. The contact then received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The vehicle was taken to the dealer for the recall repair and passed a vehicle inspection, and the dealer added a higher viscosity oil, installed an oil fill cap, replaced the oil filter, and updated the Owner’s Manual. The contact stated that two weeks later, the check engine warning light illuminated, and the vehicle was taken to an independent mechanic. The mechanic inspected the vehicle and discovered there was no oil in the engine. The contact was informed that the vehicle was unsafe to operate. The dealer that had serviced the recall was notified of the failure and stated that the vehicle was serviced according to the recall. The mechanic informed the contact that the dealer had possibly drained the oil and refilled it with 0W-40 oil to pass the recall inspection and not have to replace the engine. The contact asked the dealer if the practice was performed during the recall repair, and the dealer avoided answering the question. The contact stated that a service member from the dealer arrived at the residence to top off the engine oil. The dealer suggested that an oil consumption test be performed every 1,000 miles to monitor the oil consumption. The contact stated that the recall remedy was insufficient and failed to properly address the issue. The vehicle was not repaired. The contact believed that the engine needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 45,000.” (NHTSA Complaint #11703647)
Powertrain and transmission defects directly impair the vehicle’s core function and are generally considered substantial defects under California lemon law. Owners of the 2023 Cadillac Escalade have reported harsh shifting, shuddering, slipping, and transmission warning lights. 16 NHTSA complaints have been submitted for this defect category. Owner reports include: “While driving, I got a message stating on the screen stating that transmission needed to be serviced. This was very scary as I slowed down and then was not able to put the vehicle in park and the parking brake was not able to be disengaged to be able to move the vehicle. After moving the transmission shifter back to different positions, I was then able to put the vehicle into Drive and then park it where it wouldn’t move after that. Dealership now says that there is an issue with the transmission valve body that needs to be replaced.” (NHTSA Complaint #11661527)
Engine and cooling problems are among the most serious defects under California’s Song-Beverly Act. Owners of the 2023 Cadillac Escalade have reported issues including stalling, overheating, loss of power, rough idling, excessive oil consumption, and check engine lights that return after dealer repairs. With 14 NHTSA complaints on record, this defect pattern is well-documented. Owner reports include: “My wife was driving this vehicle home after dropping off kids at school when the engine suddenly stalled in the middle of the road. Luckily no one was directly behind her or she would have been in a collision. After being towed to the dealership, they informed us the engine “failed”. There was no check engine light or warning message prior to the engine suffering sudden and catastrophic failure. Vehicle has less than 28k miles. The car is currently at the dealer with no time frame for repair because the engine is on “back-order”.” (NHTSA Complaint #11650165)
The 2023 Cadillac Escalade has generated 12 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “On 09-15-25, My 2023 Cadillac Escalade passed the PicoScope test that was performed at the Randy Marion Cadillac Dealership, located at 4700 Southside Blvd., Jacksonville, Fl., in reference to the 6.2 engine recall. After the engine oil change and oil filler cap replacement, the dealership failed to provide the insert for the owner’s manual and had no idea what I was talking about. As a result, I’m asking that an owner’s manual insert be mailed to my home address. Thanks!” (NHTSA Complaint #11702857)
The following 4 recalls have been issued for the 2023 Cadillac Escalade by the NHTSA or Cadillac. If your vehicle is affected, the manufacturer is required to provide a free remedy. Check your VIN at NHTSA.gov/recalls.
Component: EXTERIOR LIGHTING:LIGHTING CONTROL MODULE:SOFTWARE
Defect: See NHTSA database for details.
Risk: DRLs that do not deactivate as intended may result in a glare, reducing visibility, and increasing the risk of a crash.
Remedy: The body control module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed January 23, 2023. Owners may contact GMC customer service at 1-888-988-7267, Chevrolet customer service at 1-800-222-1020, or Cadillac custo
Component: SUSPENSION:REAR
Defect: See NHTSA database for details.
Risk: A broken suspension bolt can result in misalignment of the rear wheel, increasing the risk of a crash.
Remedy: Dealers will replace both rear suspension outer control arm bolts, free of charge. Owner notification letters were mailed November 14, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM
Component: SERVICE BRAKES, HYDRAULIC:BRAKE FLUID LOW WARNING: LAMP
Defect: See NHTSA database for details.
Risk: Without a warning light, the vehicle may be driven with low brake fluid, which can reduce braking performance and increase the risk of a crash.
Remedy: The Electronic Brake Control Module (eBCM) software will be updated through an over-the-air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed October 25, 2024. Owners can contact GMC customer service at 1-800-462-8782, Chevrolet customer service at 1-800-222-1020,
Component: ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL
Defect: See NHTSA database for details.
Risk: Engine failure increases the risk of a crash.
Remedy: Dealers will inspect the engine, and as necessary, repair or replace the engine. For vehicles that pass inspection, dealers will add higher viscosity oil, install 6 oil fill cap, replace the oil filter, and update the owner’s manual. Repairs will be performed free of charge. Owner notification le
California’s Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790–1795.8) is one of the strongest lemon laws in the United States. It protects buyers and lessees of new and certified pre-owned vehicles that develop substantial defects the manufacturer cannot repair after a reasonable number of attempts.
Under Cal. Civ. Code § 1793.22, a lemon law presumption is triggered when any of the following apply to your 2023 Cadillac Escalade:
Once the presumption is triggered, the burden shifts to Cadillac to prove the vehicle is not a lemon. Under Cal. Civ. Code § 1794(d), Cadillac must pay your attorney’s fees if you prevail — meaning qualified representation costs you nothing out of pocket.
If your 2023 Cadillac Escalade qualifies as a lemon under California law, Cadillac may be legally required to:
Step 1: Document every repair visit. Keep all repair orders, work orders, and dealer invoices. Each visit counts as a repair attempt, even if the dealer says nothing is wrong.
Step 2: Keep returning for repairs. You must give Cadillac a reasonable opportunity to fix the defect. Visit different authorized Cadillac dealers if needed and ask for written documentation of each visit.
Step 3: Contact a California lemon law attorney. Once you believe the threshold has been met — 4 attempts for non-safety defects, 2 for safety defects, or 30 days out of service — contact an attorney for a free case evaluation. Under § 1794(d), Cadillac pays your fees if you win.
Step 4: Send a demand letter. Your attorney will send Cadillac a formal demand letter. Most California lemon law cases resolve through negotiation without going to trial.
Under Cal. Civ. Code § 1793.22, four or more repair attempts for the same non-safety defect, or two attempts for a safety-related defect, triggers the lemon law presumption. Additionally, 30 or more cumulative days out of service qualifies regardless of the number of repair attempts.
Yes. Under Cal. Civ. Code § 1794(d), Cadillac is required to pay your reasonable attorney’s fees and court costs if you prevail in a lemon law claim. This means qualified lemon law representation is free to you if your case succeeds.
Yes. A recall is not required to file a lemon law claim. The Song-Beverly Act covers any substantial defect that impairs the use, value, or safety of the vehicle that the manufacturer cannot repair after a reasonable number of attempts. NHTSA complaints support the claim by establishing a pattern, but are not a prerequisite.
California lemon law claims are generally subject to a four-year statute of limitations from the date you discovered or should have discovered the defect. However, you must still be within the manufacturer’s original warranty period when the defect first appears. Contact an attorney promptly to preserve your rights.
If your 2023 Cadillac Escalade has a recurring defect, California’s Lemon Law may entitle you to a full refund, replacement vehicle, or cash settlement — at no cost to you.
Our attorneys answer the questions we hear most from California vehicle owners — fully updated for 2026.
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