2024 Mercedes-Benz GLC 300 Body Recall (23V741)

Recall 23V741 at a glance

What is wrong with the 2024 Mercedes-Benz GLC 300 in recall 23V741?

The front, rear, and fixed side windows may not be properly secured and can detach.

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 GLC 300 vehicles. The front, rear, and fixed side windows may not be properly secured and can detach. In addition, the front air bags may not be properly supported by the windshield during deployment.

Is it safe to drive a 2024 GLC 300 with recall 23V741?

NHTSA has not told owners to stop driving, but the risk is real: Detached windows may cause a road hazard and increase the risk of a crash or injury. Improperly supported air bags can increase the risk of injury during a crash.

NHTSA describes the risk this way: Detached windows may cause a road hazard and increase the risk of a crash or injury. Improperly supported air bags can increase the risk of injury during a crash.

There is no do-not-drive order on this campaign. If your GLC 300 shows warning lights or behaves differently in a way that involves the structure, have it checked before driving further.

Which vehicles are included in recall 23V741?

Recall 23V741 covers 7 vehicles: 2024 Mercedes-Benz GLC 300.

NHTSA lists 7 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the GLC 300 body recall?

Yes. Dealers will inspect and replace the front, rear, and fixed side windows, as necessary, free of charge.

Dealers will inspect and replace the front, rear, and fixed side windows, as necessary, free of charge. Owner notification letters were mailed December 15, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023110003.

When was recall 23V741 announced?

Mercedes-Benz USA, LLC reported recall 23V741 to NHTSA on November 3, 2023. NHTSA lists the owner letter date as December 15, 2024.

This recall was filed 35 months ago. If your GLC 300 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my GLC 300 is part of recall 23V741?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V741 is open on your GLC 300, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 23V741000 is open on your GLC 300, it will be listed there, along with Mercedes-Benz recall number 2023110003. You can also ask any Mercedes-Benz dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should GLC 300 owners do about recall 23V741?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 23V741000 applies to your GLC 300.
2. Book the recall appointment with any authorized Mercedes-Benz dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Write down when symptoms involving the structure happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are GLC 300 owners reporting to NHTSA?

Owners have filed 21 complaints with NHTSA about these vehicles since 2020, 0 of them about the body, doors and seats.

Too few NHTSA complaints about the body, doors and seats have been filed since recall 23V741 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 21 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2024 Mercedes-Benz GLC 300: 21 complaints in total, 0 about the body, doors and seats

Can recall 23V741 make my GLC 300 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 23V741000 does not automatically make your GLC 300 a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

Door latch, seat and body structure defects can affect safety in a crash and everyday use. If the recall repair does not solve the problem, the repeat visit is part of your record.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2024 Mercedes-Benz GLC 300 has needed other repairs for the same defect, those visits count toward a lemon law claim.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 23V741