2022 Mercedes-Benz EQS 450 Stability Control Software Recall (23V360)
Mercedes-Benz USA, LLC · 7,558 vehicles · Reported May 19, 2023
Mercedes-Benz USA, LLC is recalling 7,558 2022 Mercedes-Benz EQS 450; 2022 Mercedes-Benz EQS 580; 2023 Mercedes-Benz S 580 E vehicles. The electronic stability program (ESP) software may malfunction, which can result in disabled vehicle dynamics control systems, including the anti-lock brake system, acceleration slip regulation, electronic stability program, and electronic brake force distribution (ABS, ASR, ESP, and EBD), as well as a vehicle speed display failure. Disabled vehicle dynamics control systems, including ABS, ASR, ESP, and EBD, and a vehicle speed display failure can increase the risk of a crash. Dealers will make the repair free of charge.
Recall 23V360 at a glance
| NHTSA campaign number | 23V360000 |
|---|---|
| Manufacturer recall number | 2023060004 |
| Date reported to NHTSA | May 19, 2023 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Vehicles | 2022 Mercedes-Benz EQS 450; 2022 Mercedes-Benz EQS 580; 2023 Mercedes-Benz S 580 E |
| Units affected | 7,558 |
| Component | Electronic Stability Control (Esc) > Control Module > Software |
| Safety risk | Disabled vehicle dynamics control systems, including ABS, ASR, ESP, and EBD, and a vehicle speed display failure can increase the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2022 Mercedes-Benz EQS 450 in recall 23V360?
The electronic stability program (ESP) software may malfunction, which can result in disabled vehicle dynamics control systems, including the anti-lock brake system, acceleration slip regulation, electronic stability program, and electronic brake force distribution (ABS, ASR, ESP, and EBD), as well as a vehicle speed display failure.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS 450, EQS 580, 2023 Maybach S 580, Maybach S 680, and S 580e vehicles. The electronic stability program (ESP) software may malfunction, which can result in disabled vehicle dynamics control systems, including the anti-lock brake system, acceleration slip regulation, electronic stability program, and electronic brake force distribution (ABS, ASR, ESP, and EBD), as well as a vehicle speed display failure.
Is it safe to drive a 2022 EQS 450 with recall 23V360?
NHTSA has not told owners to stop driving, but the risk is real: Disabled vehicle dynamics control systems, including ABS, ASR, ESP, and EBD, and a vehicle speed display failure can increase the risk of a crash.
NHTSA describes the risk this way: Disabled vehicle dynamics control systems, including ABS, ASR, ESP, and EBD, and a vehicle speed display failure can increase the risk of a crash.
There is no do-not-drive order on this campaign. If your EQS 450 shows warning lights or behaves differently in a way that involves the software, have it checked before driving further.
Which vehicles are included in recall 23V360?
Recall 23V360 covers 7,558 vehicles: 2022 Mercedes-Benz EQS 450; 2022 Mercedes-Benz EQS 580; 2023 Mercedes-Benz S 580 E.
NHTSA lists 7,558 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2022 | Mercedes-Benz | EQS 450 |
| 2022 | Mercedes-Benz | EQS 580 |
| 2023 | Mercedes-Benz | S 580 E |
What is the fix for the EQS 450 stability control software recall?
Yes. Dealers will update the ESP control unit software, free of charge.
Dealers will update the ESP control unit software, free of charge. Owner notification letters were mailed June 23, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023060004.
When was recall 23V360 announced?
Mercedes-Benz USA, LLC reported recall 23V360 to NHTSA on May 19, 2023. NHTSA lists the owner letter date as June 23, 2023.
| Date | What happened |
|---|---|
| May 19, 2023 | Mercedes-Benz USA, LLC filed the defect report with NHTSA; NHTSA assigned campaign 23V360000. |
| June 23, 2023 | Owner notification letters mailed (per NHTSA). |
This recall was filed 41 months ago. If your EQS 450 was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my EQS 450 is part of recall 23V360?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V360 is open on your EQS 450, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 23V360000 is open on your EQS 450, it will be listed there, along with Mercedes-Benz recall number 2023060004. You can also ask any Mercedes-Benz dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should EQS 450 owners do about recall 23V360?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 23V360000 applies to your EQS 450.
- Call a Mercedes-Benz dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Keep a simple log of any software symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are EQS 450 owners reporting to NHTSA?
Owners have filed 32 complaints with NHTSA about these vehicles since 2020, 4 of them about the driver assistance.
Too few NHTSA complaints about the driver assistance have been filed since recall 23V360 was reported (3) to say whether the fix is holding.
NHTSA’s public complaint database lists 32 owner complaints filed since 2020 for the vehicles in this recall, and 4 of them involve the driver assistance. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2022 Mercedes-Benz EQS 450: 26 complaints in total, 4 about the driver assistance
- 2022 Mercedes-Benz EQS 580: 6 complaints in total, 0 about the driver assistance
- 2023 Mercedes-Benz S 580 E: 0 complaints in total, 0 about the driver assistance
Examples of what owners have reported to NHTSA (unverified excerpts):
i am an owner of Mercedes 2022 EQS, living in Westchester, New York. There are a number of flaws in the auto drive software system that the company refuses to acknowledge. 1) the sensors on the passenger side of the car do not register a car immediately adjacent to you.
2022 Mercedes-Benz EQS 450 owner, NY, NHTSA complaint 11516288, filed April 10, 2023
Car is equipped with Distronic cruise and has maximum 4 car lengths stopping distance. It was set on 4 car length. While driving north on 55 fwy and exiting to 405 fwy in California. Exit (single lane) was dead stop due to traffic and while I was on cruising at 70 mph.
2022 Mercedes-Benz EQS 450 owner, CA, NHTSA complaint 11541570, filed August 30, 2023
Can recall 23V360 make my EQS 450 a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this software recall means their EQS 450 qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
When a driver assistance feature on the 2022 Mercedes-Benz EQS 450 brakes for no reason or stops working, it affects both safety and value. Software fixes do not always hold, which is why repeat repair records matter.
The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your EQS 450 been back to the dealer for this problem?
Call 877-536-6620Other Mercedes-Benz EQS 450 recalls
Frequently asked questions about recall 23V360
Is the 23V360000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed June 23, 2023.
How do I know if my EQS 450 is part of recall 23V360000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
What should I keep for a possible lemon law claim?
Keep every repair order, the recall owner letter, your purchase or lease contract, and notes on dates, mileage and symptoms. Make sure each dealer visit is written up, even when the dealer says it cannot find a problem.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 23V360000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Mercedes-Benz. Prior results do not guarantee a similar outcome.