2021 Land Rover Range Rover PHEV Pedestrian Alert Sound Recall (23V031)

Recall 23V031 at a glance

What is wrong with the 2021 Land Rover Range Rover PHEV in recall 23V031?

The vehicles fail to make sufficient pedestrian warning sounds when stationary and in reverse.

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020-2021 Range Rover PHEV and 2020-2022 Range Rover Sport PHEV vehicles. The vehicles fail to make sufficient pedestrian warning sounds when stationary and in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

Is it safe to drive a 2021 Range Rover PHEV with recall 23V031?

NHTSA has not told owners to stop driving, but the risk is real: A vehicle that fails to make sufficient sound may result in pedestrians being unaware of an approaching vehicle, increasing the risk of a crash.

NHTSA describes the risk this way: A vehicle that fails to make sufficient sound may result in pedestrians being unaware of an approaching vehicle, increasing the risk of a crash.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the external and pedestrian alert.

Which vehicles are included in recall 23V031?

Recall 23V031 covers 868 vehicles: 2021 Land Rover Range Rover PHEV; 2021-2022 Land Rover Range Rover Sport PHEV.

NHTSA lists 868 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Range Rover PHEV pedestrian alert sound recall?

Yes. Dealers will update the audio amplifier software, free of charge.

Dealers will update the audio amplifier software, free of charge. Owner notification letters were mailed March 16, 2023. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N742.

When was recall 23V031 announced?

Jaguar Land Rover North America, LLC reported recall 23V031 to NHTSA on January 26, 2023. NHTSA lists the owner letter date as March 16, 2023.

This recall was filed 44 months ago. If your Range Rover PHEV was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Range Rover PHEV is part of recall 23V031?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V031 is open on your Range Rover PHEV, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 23V031000 is open on your Range Rover PHEV, it will be listed there, along with Land Rover recall number N742. You can also ask any Land Rover dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should Range Rover PHEV owners do about recall 23V031?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 23V031000 applies to your Range Rover PHEV.
2. Call a Land Rover dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any external and pedestrian alert symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are Range Rover PHEV owners reporting to NHTSA?

Too few NHTSA complaints about the rearview camera have been filed since recall 23V031 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database does not list owner complaints for these vehicles yet. That is common for new models and for recalls a manufacturer finds through its own testing.

Can recall 23V031 make my Range Rover PHEV a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this external and pedestrian alert recall means their Range Rover PHEV qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

A rearview camera that blanks out or freezes is a safety issue because federal rules require a working backup image. Camera problems are often software related, and many owners see them come back after an update.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 23V031