NHTSA Complaints · Active Recalls · California Lemon Law Data
The NHTSA tracks consumer complaints, manufacturer recalls, and safety investigations for every vehicle sold in the United States. These publicly available records are a critical resource for California lemon law cases because they establish patterns of recurring defects.
As of June 2026, the NHTSA has logged 13 complaints against the 2024 Subaru Solterra. Each complaint is filed by a vehicle owner or lessee through the NHTSA’s Vehicle Safety Hotline or online portal at SaferCar.gov. You can review all 2024 Subaru Solterra complaints directly on the NHTSA complaint database.
The 2024 Subaru Solterra has generated 13 NHTSA complaints and has 2 active recalls. If your 2024 Subaru Solterra has experienced a defect that the dealer has been unable to repair after multiple visits, you may qualify for a full repurchase or replacement under California lemon law. Subaru pays all attorney fees when we prevail. You pay nothing.
Advanced driver assistance system (ADAS) defects — including malfunctioning forward collision warnings, lane keep assist failures, and erratic automatic emergency braking — can create dangerous driving conditions. The 2024 Subaru Solterra has 2 NHTSA complaints for this defect type. Owner reports include: “2 Items: 1st is the facial recognition camera, which causes the vehicle to stop if it can’t see the driver. The recognition camera has often indicated an inability to see my face or my wife’s face when she has been driving. On June 30th when returning home from work I had the driver’s window open with bright sunlight, which fell fully on the camera, which totally failed to see my face, stopping the vehicle in traffic suddenly. (Fortunately, it was near a traffic light which had just turned red, so traffic had already slowed down.) I then noticed, in the bright light on the camera surface a streak of multiple fine scratches across the whole face of the camera screen. I shut the window, which reduced the light hitting the camera, and it recognized me again, allowing me to drive again. Other than in bright light, the scratches are hardly apparent. Now that I know they are there, I can see a very subtle shade difference where they are. 2nd Item: The forward collision warning occasionally brakes, showing a vehicle ahead when there is no vehicle ahead, and conversely, when set to speed control assist, it sometimes does not see a vehicle ahead or show one on the screen when there is one, sometimes speeding up to within a dangerous closeness of the vehicle ahead. It seems to be happening at a frequency of about 2 to 3 times every 100 miles, slightly more often with the braking and showing a car image on the screen when there is no vehicle ahead.” (NHTSA Complaint #11671498)
The 2024 Subaru Solterra has generated 1 NHTSA complaint for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “The contact owns a 2024 Subaru Solterra. The contact received notifications of NHTSA Campaign Numbers: 25V577000 (VISIBILITY) and 25V744000 (BACK OVER PREVENTION). The vehicle was taken to the dealer for the recall repairs. However, the contact was informed that the parts to do the recall repairs were not yet available. The vehicle remained at the dealer unrepaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.” (NHTSA Complaint #11710362)
Electrical system failures are notoriously difficult to diagnose and repair, which often results in multiple unsuccessful repair attempts — a key element of a lemon law claim. Reported issues for the 2024 Subaru Solterra include infotainment malfunctions, battery drain, warning lights, power window failures, and intermittent starting problems. 1 NHTSA complaint have been filed for this category. Owner reports include: “On December 15, 2025, driving on a highway in low temperatures, my 2024 Subaru Solterra (VIN: [XXX] ) experienced a progressive loss of power. At 9:20 a.m., I departed NYC for Amenia, NY (91 miles). The range showed ~130 miles (no AC). For the first ~70 miles, the range indicator consistently remained higher than miles-to-destination, confirming sufficient charge to arrive safely. Around mile 70, the range buffer diminished rapidly. By 10:52 a.m. (approx. 85 miles in), the vehicle stopped responding normally to the accelerator. Speed became limited to 36–40 mph. The panel displayed: “Traction battery empty, Output power reduced.” However, immediately next to this warning, the dashboard displayed “7 mi” range and 4% battery. Relying on this data—which indicated sufficient range to reach a safe location—I continued. This contradictory information prevented an informed safety decision. Vehicle behavior became unstable. At 11:01 a.m., I pulled to the shoulder and called roadside assistance. After this stop, the vehicle appeared to recover traction, so I attempted to reach destination (6 miles away). However, unreliable power delivery persisted and the vehicle eventually failed completely at 11:25 a.m., leaving me stranded. Towing arrived at 2:00 p.m. This incident involves a critical range estimation failure. The vehicle promised 130 miles but failed after ~85 miles of conservative driving—a ~35% discrepancy. Furthermore, erratic behavior and conflicting data (showing available range while warning “Empty”,) misled me into believing the vehicle was safe to operate, leaving me stranded in winter conditions on an active roadway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)” (NHTSA Complaint #11705320)
The 2024 Subaru Solterra has generated 1 NHTSA complaint for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “The air conditioning has stopped working and after 30 days has not been repaired. Visibility issues during cold conditions” (NHTSA Complaint #11693617)
Electrical system failures are notoriously difficult to diagnose and repair, which often results in multiple unsuccessful repair attempts — a key element of a lemon law claim. Reported issues for the 2024 Subaru Solterra include infotainment malfunctions, battery drain, warning lights, power window failures, and intermittent starting problems. 1 NHTSA complaint have been filed for this category. Owner reports include: “This car has been having issues with the facial recognition. It consistently cannot see my face when I am looking forward, and always manages to give me an alert when looking in my mirrors or doing a lane change. I am concerned that due to the a out of highway driving I do, that the car will Stop on the Interstate, causing a major accident” (NHTSA Complaint #11685945)
The following 2 recalls have been issued for the 2024 Subaru Solterra by the NHTSA or Subaru. If your vehicle is affected, the manufacturer is required to provide a free remedy. Check your VIN at NHTSA.gov/recalls.
Component: VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Defect: See NHTSA database for details.
Risk: An inoperative defroster and defogger system can decrease the driver’s visibility under certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will update the HVAC control ECU software, free of charge. Dealers will also inspect the electrical compressor, and replace it, if necessary, free of charge. Owner notification letters were mailed October 17, 2025. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota’s numb
Component: BACK OVER PREVENTION:DISPLAY FUNCTION
Defect: See NHTSA database for details.
Risk: A rearview camera that fails to display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota’s numbers for this recall are 25TB13 and 25LB06. Subaru’s number for this recall is WRE25.
California’s Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790–1795.8) is one of the strongest lemon laws in the United States. It protects buyers and lessees of new and certified pre-owned vehicles that develop substantial defects the manufacturer cannot repair after a reasonable number of attempts.
Under Cal. Civ. Code § 1793.22, a lemon law presumption is triggered when any of the following apply to your 2024 Subaru Solterra:
Once the presumption is triggered, the burden shifts to Subaru to prove the vehicle is not a lemon. Under Cal. Civ. Code § 1794(d), Subaru must pay your attorney’s fees if you prevail — meaning qualified representation costs you nothing out of pocket.
If your 2024 Subaru Solterra qualifies as a lemon under California law, Subaru may be legally required to:
Step 1: Document every repair visit. Keep all repair orders, work orders, and dealer invoices. Each visit counts as a repair attempt, even if the dealer says nothing is wrong.
Step 2: Keep returning for repairs. You must give Subaru a reasonable opportunity to fix the defect. Visit different authorized Subaru dealers if needed and ask for written documentation of each visit.
Step 3: Contact a California lemon law attorney. Once you believe the threshold has been met — 4 attempts for non-safety defects, 2 for safety defects, or 30 days out of service — contact an attorney for a free case evaluation. Under § 1794(d), Subaru pays your fees if you win.
Step 4: Send a demand letter. Your attorney will send Subaru a formal demand letter. Most California lemon law cases resolve through negotiation without going to trial.
Under Cal. Civ. Code § 1793.22, four or more repair attempts for the same non-safety defect, or two attempts for a safety-related defect, triggers the lemon law presumption. Additionally, 30 or more cumulative days out of service qualifies regardless of the number of repair attempts.
Yes. Under Cal. Civ. Code § 1794(d), Subaru is required to pay your reasonable attorney’s fees and court costs if you prevail in a lemon law claim. This means qualified lemon law representation is free to you if your case succeeds.
Yes. A recall is not required to file a lemon law claim. The Song-Beverly Act covers any substantial defect that impairs the use, value, or safety of the vehicle that the manufacturer cannot repair after a reasonable number of attempts. NHTSA complaints support the claim by establishing a pattern, but are not a prerequisite.
California lemon law claims are generally subject to a four-year statute of limitations from the date you discovered or should have discovered the defect. However, you must still be within the manufacturer’s original warranty period when the defect first appears. Contact an attorney promptly to preserve your rights.
If your 2024 Subaru Solterra has a recurring defect, California’s Lemon Law may entitle you to a full refund, replacement vehicle, or cash settlement — at no cost to you.
Our attorneys answer the questions we hear most from California vehicle owners — fully updated for 2026.
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