NHTSA Complaints · Active Recalls · California Lemon Law Data
The NHTSA tracks consumer complaints, manufacturer recalls, and safety investigations for every vehicle sold in the United States. These publicly available records are a critical resource for California lemon law cases because they establish patterns of recurring defects.
As of June 2026, the NHTSA has logged 29 complaints against the 2024 Mazda CX-5. Each complaint is filed by a vehicle owner or lessee through the NHTSA’s Vehicle Safety Hotline or online portal at SaferCar.gov. You can review all 2024 Mazda CX-5 complaints directly on the NHTSA complaint database.
The 2024 Mazda CX-5 has generated 83 NHTSA complaints on file with the National Highway Traffic Safety Administration. If your 2024 Mazda CX-5 has experienced a defect that the dealer has been unable to repair after multiple visits, you may qualify for a full repurchase or replacement under California lemon law. Mazda pays all attorney fees when we prevail. You pay nothing.
The 2024 Mazda CX-5 has generated 10 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “The windshield on the 2024 Mazda CX5 produces a clicking rattling noise when driving at new speed. I have taken it to Mazda for inspection and they say the windshield is fine. I have noticed I can get the noise to stop by apply pressure onto the windshield from inside the car. Other people have noticed this issue too. I had a suspicion the windshield is not installed well on the car The solution was to get a new windshield which is installed well. The windshield is a structural part of the car, and to know it could not be secured well is concerning.” (NHTSA Complaint #11669894)
The 2024 Mazda CX-5 has generated 8 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “While driving on the road at the posted speed limit (55 mph), I heard a gunshot-like sound. There was no debris on the road and no drivers close ahead. After hearing the sound, I hear wind above me. I open the shade of my sunroof and see that the glass on the sunroof had exploded. The sunroof was not open prior to the incident and no windows were open either. The AC was on minimal capacity. After getting off the road and looking at what happened, the glass on the sunroof had completely exploded out. You could tell by the shape of the glass that it bursted from within, either due to pressure, faulty glass, improper assembly/manufacturing, etc.” (NHTSA Complaint #11632975)
Advanced driver assistance system (ADAS) defects — including malfunctioning forward collision warnings, lane keep assist failures, and erratic automatic emergency braking — can create dangerous driving conditions. The 2024 Mazda CX-5 has 7 NHTSA complaints for this defect type. Owner reports include: “Go down road, straight, less than 40, automatic braking system we off with no one in front of me or in lane next to me” (NHTSA Complaint #11658933)
The 2024 Mazda CX-5 has generated 6 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “The side mirror defrosters are not operable. This is an extreme safety hazard to be able to see my surroundings while driving. This function should operate when the rear defroster is activated and is not working. I cleared the side mirror prior to leaving my house, during driving the mirror frosted back over causing me to not see other vehicles. The alert when a car is next to me would not function due to ice build up. If a crash were to happen due to the safety features not properly working, this could cause issues. This seems it should come standard on all Mazda vehicles considering there safety satisfaction. This is the third Mazda I’ve owned and I’ve never had a complaint until now.” (NHTSA Complaint #11624734)
Brake defects affecting safety may qualify for California’s two-repair threshold under Cal. Civ. Code § 1793.22, which applies to defects likely to cause death or serious bodily injury. The 2024 Mazda CX-5 has generated 4 NHTSA complaints related to braking, including ABS failures, grinding, reduced stopping power, and warning lights. Owner reports include: “Click sound 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes while moving forward at slow speeds. Ref 04-001/22 Mazda TSB” (NHTSA Complaint #11643149)
As of the date of this review, no active recalls have been issued specifically for the 2024 Mazda CX-5. Recall status can change at any time. Check your VIN at NHTSA.gov/recalls for the most current information. The absence of a recall does not mean your vehicle is defect-free — many lemon law claims proceed without a recall on file.
California’s Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790–1795.8) is one of the strongest lemon laws in the United States. It protects buyers and lessees of new and certified pre-owned vehicles that develop substantial defects the manufacturer cannot repair after a reasonable number of attempts.
Under Cal. Civ. Code § 1793.22, a lemon law presumption is triggered when any of the following apply to your 2024 Mazda CX-5:
Once the presumption is triggered, the burden shifts to Mazda to prove the vehicle is not a lemon. Under Cal. Civ. Code § 1794(d), Mazda must pay your attorney’s fees if you prevail — meaning qualified representation costs you nothing out of pocket.
If your 2024 Mazda CX-5 qualifies as a lemon under California law, Mazda may be legally required to:
Step 1: Document every repair visit. Keep all repair orders, work orders, and dealer invoices. Each visit counts as a repair attempt, even if the dealer says nothing is wrong.
Step 2: Keep returning for repairs. You must give Mazda a reasonable opportunity to fix the defect. Visit different authorized Mazda dealers if needed and ask for written documentation of each visit.
Step 3: Contact a California lemon law attorney. Once you believe the threshold has been met — 4 attempts for non-safety defects, 2 for safety defects, or 30 days out of service — contact an attorney for a free case evaluation. Under § 1794(d), Mazda pays your fees if you win.
Step 4: Send a demand letter. Your attorney will send Mazda a formal demand letter. Most California lemon law cases resolve through negotiation without going to trial.
Under Cal. Civ. Code § 1793.22, four or more repair attempts for the same non-safety defect, or two attempts for a safety-related defect, triggers the lemon law presumption. Additionally, 30 or more cumulative days out of service qualifies regardless of the number of repair attempts.
Yes. Under Cal. Civ. Code § 1794(d), Mazda is required to pay your reasonable attorney’s fees and court costs if you prevail in a lemon law claim. This means qualified lemon law representation is free to you if your case succeeds.
Yes. A recall is not required to file a lemon law claim. The Song-Beverly Act covers any substantial defect that impairs the use, value, or safety of the vehicle that the manufacturer cannot repair after a reasonable number of attempts. NHTSA complaints support the claim by establishing a pattern, but are not a prerequisite.
California lemon law claims are generally subject to a four-year statute of limitations from the date you discovered or should have discovered the defect. However, you must still be within the manufacturer’s original warranty period when the defect first appears. Contact an attorney promptly to preserve your rights.
If your 2024 Mazda Cx 5 has a recurring defect, California’s Lemon Law may entitle you to a full refund, replacement vehicle, or cash settlement — at no cost to you.
Our attorneys answer the questions we hear most from California vehicle owners — fully updated for 2026.
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