NHTSA Complaints · Active Recalls · California Lemon Law Data
The NHTSA tracks consumer complaints, manufacturer recalls, and safety investigations for every vehicle sold in the United States. These publicly available records are a critical resource for California lemon law cases because they establish patterns of recurring defects.
As of June 2026, the NHTSA has logged 30 complaints against the 2024 Hyundai Santa Cruz. Each complaint is filed by a vehicle owner or lessee through the NHTSA’s Vehicle Safety Hotline or online portal at SaferCar.gov. You can review all 2024 Hyundai Santa Cruz complaints directly on the NHTSA complaint database.
The 2024 Hyundai Santa Cruz has generated 120 NHTSA complaints and has 1 active recall. If your 2024 Hyundai Santa Cruz has experienced a defect that the dealer has been unable to repair after multiple visits, you may qualify for a full repurchase or replacement under California lemon law. Hyundai pays all attorney fees when we prevail. You pay nothing.
Powertrain and transmission defects directly impair the vehicle’s core function and are generally considered substantial defects under California lemon law. Owners of the 2024 Hyundai Santa Cruz have reported harsh shifting, shuddering, slipping, and transmission warning lights. 24 NHTSA complaints have been submitted for this defect category. Owner reports include: “I was at a stop sign leave a store and I started going again and when I got to 15 mph it like it went into neutral and I thought maybe I hit shifter in neutral but didn’t and I went to go again did same thing but then jump into next gear got cat home I bought this car brand new I only got 33000 miles” (NHTSA Complaint #11713824)
The 2024 Hyundai Santa Cruz has generated 12 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “The sun roof exploded in an upward projection while traveling 65mph with driver window slightly open. Glass everywhere with tiny glass slivers inbedded in my right hand and cheeck. Heard slight popping noise just prior to glass failure. Headed to dealership on 3/3/2025. Found other reports online from 2024 Santa Cruz owners.” (NHTSA Complaint #11645807)
Fuel and propulsion system defects can cause stalling, fuel leaks, or power loss — all substantial impairments of use and safety. The 2024 Hyundai Santa Cruz has generated 8 NHTSA complaints for this defect category. Owner reports include: “Very strong fuel smell coming from parked vehicle after filling the Gas Tank. After driving 40 miles to remove approximately 1/4 of a the Tank, fumes are gone. 1/06/2026: Took Truck to closest Dealership. Burlington Hyundai Nj and they had it for 3 days. (The Tank was not Full) and they didn’t find anything wrong. They still have not given me any documents on what the checked. They said I would get it by E-Mail. I purchased the vehicle from Hyundai of Trenton Nj and they are not getting back to me on when I can bring it in. I can not park in or even near my garage.” (NHTSA Complaint #11712036)
Advanced driver assistance system (ADAS) defects — including malfunctioning forward collision warnings, lane keep assist failures, and erratic automatic emergency braking — can create dangerous driving conditions. The 2024 Hyundai Santa Cruz has 4 NHTSA complaints for this defect type. Owner reports include: “I purchased the vehicle in September of 2025 I called and sent text message to Palmer Hyundai of Mobile to report an issue with forward Collision System (please note Photos and document would not attach so i sent an email to VSH@DOT.GOV. 02/08/2025. The issue was reported at the 1st oil change with Palmer Hyundai (8000 miles oil change) I have been dealing with this issue for a year, I wanted to provide Hyundai an opportunity to correct the front collision warning system it is still inoperable. 1.What component or system failed or malfunctioned, and is it available for inspection upon request? Front Collision System. Vehicle is available for inspection; YES 2.How was your safety or the safety of others put at risk? Reduced effectiveness of other safety features: Potential for serious injury or death 3.Has the problem been reproduced or confirmed by a dealer or independent service center? YES, Palmer Hyundai of Mobile Ala and Hallmark Hyundai of Flowood Ms. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Technician from the dealerships 5.Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? September of 2025, I notified the Dealership there was an Issue.” (NHTSA Complaint #11712334)
Engine and cooling problems are among the most serious defects under California’s Song-Beverly Act. Owners of the 2024 Hyundai Santa Cruz have reported issues including stalling, overheating, loss of power, rough idling, excessive oil consumption, and check engine lights that return after dealer repairs. With 4 NHTSA complaints on record, this defect pattern is well-documented. Owner reports include: “Upon starting the vehicle is doesn’t act normal and when placed In drive it feels like brakes are applied and it doesn’t want to hardly move even when pressing the throttle all the way down. This has also happens a couple times when at a stop and have to pull over and turn the vehicle off and restart. My so. Drives this vehicle and I feel this is a huge safety concern if he is able to get the vehicle moving and can get to a safe spot to shutdown and restart.” (NHTSA Complaint #11698674)
The following 1 recall has been issued for the 2024 Hyundai Santa Cruz by the NHTSA or Hyundai. If your vehicle is affected, the manufacturer is required to provide a free remedy. Check your VIN at NHTSA.gov/recalls.
Component: STEERING:ELECTRIC POWER ASSIST SYSTEM
Defect: See NHTSA database for details.
Risk: A loss of power steering assist can increase the risk of a crash.
Remedy: Dealers will replace the motor-driven power steering electric power pack, free of charge. Owner notification letters were mailed July 11, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 261.
California’s Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790–1795.8) is one of the strongest lemon laws in the United States. It protects buyers and lessees of new and certified pre-owned vehicles that develop substantial defects the manufacturer cannot repair after a reasonable number of attempts.
Under Cal. Civ. Code § 1793.22, a lemon law presumption is triggered when any of the following apply to your 2024 Hyundai Santa Cruz:
Once the presumption is triggered, the burden shifts to Hyundai to prove the vehicle is not a lemon. Under Cal. Civ. Code § 1794(d), Hyundai must pay your attorney’s fees if you prevail — meaning qualified representation costs you nothing out of pocket.
If your 2024 Hyundai Santa Cruz qualifies as a lemon under California law, Hyundai may be legally required to:
Step 1: Document every repair visit. Keep all repair orders, work orders, and dealer invoices. Each visit counts as a repair attempt, even if the dealer says nothing is wrong.
Step 2: Keep returning for repairs. You must give Hyundai a reasonable opportunity to fix the defect. Visit different authorized Hyundai dealers if needed and ask for written documentation of each visit.
Step 3: Contact a California lemon law attorney. Once you believe the threshold has been met — 4 attempts for non-safety defects, 2 for safety defects, or 30 days out of service — contact an attorney for a free case evaluation. Under § 1794(d), Hyundai pays your fees if you win.
Step 4: Send a demand letter. Your attorney will send Hyundai a formal demand letter. Most California lemon law cases resolve through negotiation without going to trial.
Under Cal. Civ. Code § 1793.22, four or more repair attempts for the same non-safety defect, or two attempts for a safety-related defect, triggers the lemon law presumption. Additionally, 30 or more cumulative days out of service qualifies regardless of the number of repair attempts.
Yes. Under Cal. Civ. Code § 1794(d), Hyundai is required to pay your reasonable attorney’s fees and court costs if you prevail in a lemon law claim. This means qualified lemon law representation is free to you if your case succeeds.
Yes. A recall is not required to file a lemon law claim. The Song-Beverly Act covers any substantial defect that impairs the use, value, or safety of the vehicle that the manufacturer cannot repair after a reasonable number of attempts. NHTSA complaints support the claim by establishing a pattern, but are not a prerequisite.
California lemon law claims are generally subject to a four-year statute of limitations from the date you discovered or should have discovered the defect. However, you must still be within the manufacturer’s original warranty period when the defect first appears. Contact an attorney promptly to preserve your rights.
If your 2024 Hyundai Santa Cruz has a recurring defect, California’s Lemon Law may entitle you to a full refund, replacement vehicle, or cash settlement — at no cost to you.
Our attorneys answer the questions we hear most from California vehicle owners — fully updated for 2026.
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