2023 Ford Explorer

Other Systems

The 2023 Ford Explorer has generated 20 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “While out shopping yesterday, [XXX], after turning off the car it would not start again. Everything completely shut down. Locks on doors did not work, hatch wouldn’t open, fobs did not work (mine or my husband’s) and my ford app even went blank. I called AAA and they sent someone out to get the car started. He thought it might be the battery. So my husband took the car this morning to the ford dealer. They said the battery is good and everything checked out. So we still don’t know what caused this. The service department said if it happens again to let them know. I’m just afraid this might happen when we are out in traffic. I’m not sure if anyone else has reported the same issue. I would appreciate if someone could look into this issue. The person from AAA told us that he just came from starting an Explorer that shut down at a traffic light in traffic and would not start. This is very scary especially since I take my special needs granddaughter with me most of the time. Thank you in advance for checking into this issue [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)” (NHTSA Complaint #11715713)

Body & Structure

The 2023 Ford Explorer has generated 14 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “The sunroof leaks water when fully closed. Especially noticeable when going through car wash.” (NHTSA Complaint #11688284)

Backup Camera

The 2023 Ford Explorer has generated 8 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “The contact owns a 2023 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION). The contact received Customer Satisfaction Program (CSP): 24B47 in August 2024. However, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Most recently, the contact stated that when the vehicle was started, the navigational system displayed a black screen, compromising the functions on the screen. No warning lights were illuminated. The contact stated that the Ford App on the cellphone failed to sync with the vehicle as intended. The message “Unable to Connect” was displayed on the App. While attempting to remotely start the vehicle, the message “Temporarily Unavailable – Unable to Connect” was displayed. The vehicle was taken to the dealer several times to be diagnosed, and it was determined that the software and screen had failed. The vehicle was not repaired. The manufacturer was notified of the failure and sent an Over-the-Air software update; however, the sync failed to connect as intended. The failure mileage was approximately 3,000.” (NHTSA Complaint #11682243)

Steering,Suspension

Steering defects can create unpredictable vehicle behavior and qualify as safety-related under California lemon law. Reported issues on the 2023 Ford Explorer include pulling, vibration, loss of power steering, and electronic steering warnings. 8 NHTSA complaints have been filed in this category. Owner reports include: “I noticed a loud squeak when driving over bumps at lower speeds. Almost sounds like a bad shock or spring. I am not sure.” (NHTSA Complaint #11676040)

Electrical System

Electrical system failures are notoriously difficult to diagnose and repair, which often results in multiple unsuccessful repair attempts — a key element of a lemon law claim. Reported issues for the 2023 Ford Explorer include infotainment malfunctions, battery drain, warning lights, power window failures, and intermittent starting problems. 8 NHTSA complaints have been filed for this category. Owner reports include: “The contact owns a 2023 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel became inoperable. There were several unknown warning lights illuminated. The vehicle was taken to the dealer, where the vehicle was diagnosed and determined that the wiring harness located on the passenger’s side of the vehicle needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 44,500.” (NHTSA Complaint #11675704)

Active NHTSA Recalls — 2023 Ford Explorer

The following 13 recalls have been issued for the 2023 Ford Explorer by the NHTSA or Ford. If your vehicle is affected, the manufacturer is required to provide a free remedy. Check your VIN at NHTSA.gov/recalls.

California Lemon Law — Song-Beverly Act

California’s Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790–1795.8) is one of the strongest lemon laws in the United States. It protects buyers and lessees of new and certified pre-owned vehicles that develop substantial defects the manufacturer cannot repair after a reasonable number of attempts.

Under Cal. Civ. Code § 1793.22, a lemon law presumption is triggered when any of the following apply to your 2023 Ford Explorer:

• 4+ repair attempts for the same non-safety defect without resolution
• 2+ repair attempts for a defect likely to cause death or serious bodily injury
• 30+ calendar days out of service for warranty repairs (cumulative, not consecutive)

Once the presumption is triggered, the burden shifts to Ford to prove the vehicle is not a lemon. Under Cal. Civ. Code § 1794(d), Ford must pay your attorney’s fees if you prevail — meaning qualified representation costs you nothing out of pocket.

What You Can Recover

If your 2023 Ford Explorer qualifies as a lemon under California law, Ford may be legally required to:

• Repurchase your vehicle — Full refund of your down payment, all monthly payments, registration fees, and incidental costs (towing, rentals), minus a mileage offset for miles driven before the first repair attempt
• Replace your vehicle — Provide a new, comparable vehicle at no cost to you
• Pay your attorney’s fees — Under § 1794(d), Ford pays all legal fees if you prevail
• Civil penalty up to 2x damages — If Ford willfully violated the Act, courts may award double the actual damages

Steps to Protect Your 2023 Ford Explorer Claim

Step 1: Document every repair visit. Keep all repair orders, work orders, and dealer invoices. Each visit counts as a repair attempt, even if the dealer says nothing is wrong.

Step 2: Keep returning for repairs. You must give Ford a reasonable opportunity to fix the defect. Visit different authorized Ford dealers if needed and ask for written documentation of each visit.

Step 3: Contact a California lemon law attorney. Once you believe the threshold has been met — 4 attempts for non-safety defects, 2 for safety defects, or 30 days out of service — contact an attorney for a free case evaluation. Under § 1794(d), Ford pays your fees if you win.

Step 4: Send a demand letter. Your attorney will send Ford a formal demand letter. Most California lemon law cases resolve through negotiation without going to trial.

2023 Ford Explorer Lemon Law Questions

How many repair attempts qualify my 2023 Ford Explorer as a lemon?

Under Cal. Civ. Code § 1793.22, four or more repair attempts for the same non-safety defect, or two attempts for a safety-related defect, triggers the lemon law presumption. Additionally, 30 or more cumulative days out of service qualifies regardless of the number of repair attempts.

Does Ford pay my attorney fees?

Yes. Under Cal. Civ. Code § 1794(d), Ford is required to pay your reasonable attorney’s fees and court costs if you prevail in a lemon law claim. This means qualified lemon law representation is free to you if your case succeeds.

Can I file a lemon law claim without an active recall?

Yes. A recall is not required to file a lemon law claim. The Song-Beverly Act covers any substantial defect that impairs the use, value, or safety of the vehicle that the manufacturer cannot repair after a reasonable number of attempts. NHTSA complaints support the claim by establishing a pattern, but are not a prerequisite.

What is the time limit to file a lemon law claim for my 2023 Ford Explorer?

California lemon law claims are generally subject to a four-year statute of limitations from the date you discovered or should have discovered the defect. However, you must still be within the manufacturer’s original warranty period when the defect first appears. Contact an attorney promptly to preserve your rights.