NHTSA Complaints · Active Recalls · California Lemon Law Data
The NHTSA tracks consumer complaints, manufacturer recalls, and safety investigations for every vehicle sold in the United States. These publicly available records are a critical resource for California lemon law cases because they establish patterns of recurring defects.
As of June 2026, the NHTSA has logged 6 complaints against the 2025 Dodge Durango. Each complaint is filed by a vehicle owner or lessee through the NHTSA’s Vehicle Safety Hotline or online portal at SaferCar.gov. You can review all 2025 Dodge Durango complaints directly on the NHTSA complaint database.
The 2025 Dodge Durango has generated 12 NHTSA complaints on file with the National Highway Traffic Safety Administration. If your 2025 Dodge Durango has experienced a defect that the dealer has been unable to repair after multiple visits, you may qualify for a full repurchase or replacement under California lemon law. Dodge pays all attorney fees when we prevail. You pay nothing.
Electrical system failures are notoriously difficult to diagnose and repair, which often results in multiple unsuccessful repair attempts — a key element of a lemon law claim. Reported issues for the 2025 Dodge Durango include infotainment malfunctions, battery drain, warning lights, power window failures, and intermittent starting problems. 2 NHTSA complaints have been filed for this category. Owner reports include: “The infotainment system always reboots. The screen will stay black or frozen. The system is constantly needing to be rebooted by holding the power button until the dodge logo comes up. The back up camera gets stuck when in reverse then going to drive. The picture stays frozen in time for about 4 minutes and the rcta doesn’t work during that time. The backup camera is always delayed to convert back to standard infotainment mode.” (NHTSA Complaint #11724254)
Electrical system failures are notoriously difficult to diagnose and repair, which often results in multiple unsuccessful repair attempts — a key element of a lemon law claim. Reported issues for the 2025 Dodge Durango include infotainment malfunctions, battery drain, warning lights, power window failures, and intermittent starting problems. 2 NHTSA complaints have been filed for this category. Owner reports include: “The ACC will just turn off without warning. A yellow warning light turns on to signal driver it is not operational. This has happened many times. The warning light also occurs when the system is NOT turned on. The FCC warning comes on intermittently and states like the ACC service immediately. Both of the systems are meant to be safety features however it recommended that the driver pull over turn off the vehicle and restart to restart or reboot the system. Our safety and the safety of others has been put at risk when the system turns off without warning especially when we are driving in heavier traffic areas like when we go to SC to visit family. Terribly hazardous and anxiety inducing. Not at all reliable. The systems warning lamps and failure have been concurrent and began shortly after the vehicle was purchased in March. The vehicle was taken to the dealer but supposedly NO CODE found to authorize repairs. I have copies of all work done on my Durango as well as pictures of the warnings one multiple dates. Am unable to upload at this time.” (NHTSA Complaint #11709649)
The 2025 Dodge Durango has generated 2 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “I am a police officer and this is in regards to my police department vehicle and another one on the department. The windshield has a deformation in it and causing a “ghosting” issue. It is mainly an issue at night but it affects my vision. To best describe the issue it feels like you are not able to properly focus and go cross eyed. When sitting still and moving your head around can see images distort. Headlights appear as 4 with the second set of lights ghost like. We received 4 new Durango’s this year and two of them have this issue. James Chrysler in Cedar Lake Replaced the windshield and the windshield issue is the same. They are looking into getting another windshield to hopefully fix it. I have spoken with other agencies and the same issue is also in other Durango’s. The term ghosting I learned after google defined it as that. This is a risk as it causes excessive strain on the eyes of the operator. The other officer on the department has been through several contacts after I brought up my issue she realized that her windshield had the same issue. The image shared with this is how all lights look through the windshield. The further you are from the source the greater distance between source and ghost image.” (NHTSA Complaint #11704172)
Fuel and propulsion system defects can cause stalling, fuel leaks, or power loss — all substantial impairments of use and safety. The 2025 Dodge Durango has generated 2 NHTSA complaints for this defect category. Owner reports include: “My fuel tank was practically emptied by “gas thieves”. The fuel filler compartment remains unlocked regardless of whether the vehicle is locked or unlocked. And the filler tube where the gas nozzle is inserted is capless, with just a rubber seal that expands when the nozzle is inserted. In previous models Dodge used to have a button inside the cabin right below the headlights switch to release the fuel filler door, and a safety puller string in the back of the vehicle, should the button fail to release the locked door. Not anymore, and this appears to be a cost saving change/decision in detriment of the consumer. This lack of safety feature is also true for RAM 1500 pick up trucks. Dodge does not offer a locking cap option for the capless fuel filler tube, nor could I find an aftermarket one. A major concern of mine is what would happen should the vehicle roll down or lay on a side? Would the fuel in the tank come gushing out, and possibly cause a fire or even an explosion? Will appreciate your further investigation and response to this issue.” (NHTSA Complaint #11699398)
Electrical system failures are notoriously difficult to diagnose and repair, which often results in multiple unsuccessful repair attempts — a key element of a lemon law claim. Reported issues for the 2025 Dodge Durango include infotainment malfunctions, battery drain, warning lights, power window failures, and intermittent starting problems. 2 NHTSA complaints have been filed for this category. Owner reports include: “I am experiencing ongoing and serious issues with the infotainment system in my Dodge Durango. The screen frequently goes blank and enters a restart loop that continues over and over while the vehicle is in use. During these episodes, critical features such as navigation and the backup camera are unavailable. This creates a significant safety hazard: I rely on navigation for driving directions, and when the screen goes blank or freezes, I can easily miss turns or be distracted trying to recover the system. The lack of a functioning backup camera during these times is especially dangerous, as reversing without visibility increases the risk of an accident or injury. I have attempted the recommended soft reset using the power and tune buttons, but the problem persists. I have also taken the vehicle to dealerships multiple times, and their “solutions” have been limited to replacing wiring harnesses or attempting unrelated fixes that clearly do not address the root problem. This not only wastes time and money but also shows that dealerships currently have no remedy for this defect. What concerns me most is that this is not an isolated incident. Many Durango owners across the country are reporting the same issue online, with no clear resolution being offered. This points to a widespread defect in the infotainment system that directly impacts vehicle safety. Drivers are being forced to operate without reliable access to navigation, backup camera visibility, or other safety-critical functions integrated into the screen. This issue needs to be addressed at a national level by Dodge/Stellantis before it results in accidents or injuries. Simply replacing wiring or pushing the burden onto individual owners is not enough — a real fix is necessary to protect driver and passenger safety. I wish I could upload the video but I can only attach photos.” (NHTSA Complaint #11681219)
As of the date of this review, no active recalls have been issued specifically for the 2025 Dodge Durango. Recall status can change at any time. Check your VIN at NHTSA.gov/recalls for the most current information. The absence of a recall does not mean your vehicle is defect-free — many lemon law claims proceed without a recall on file.
California’s Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790–1795.8) is one of the strongest lemon laws in the United States. It protects buyers and lessees of new and certified pre-owned vehicles that develop substantial defects the manufacturer cannot repair after a reasonable number of attempts.
Under Cal. Civ. Code § 1793.22, a lemon law presumption is triggered when any of the following apply to your 2025 Dodge Durango:
Once the presumption is triggered, the burden shifts to Dodge to prove the vehicle is not a lemon. Under Cal. Civ. Code § 1794(d), Dodge must pay your attorney’s fees if you prevail — meaning qualified representation costs you nothing out of pocket.
If your 2025 Dodge Durango qualifies as a lemon under California law, Dodge may be legally required to:
Step 1: Document every repair visit. Keep all repair orders, work orders, and dealer invoices. Each visit counts as a repair attempt, even if the dealer says nothing is wrong.
Step 2: Keep returning for repairs. You must give Dodge a reasonable opportunity to fix the defect. Visit different authorized Dodge dealers if needed and ask for written documentation of each visit.
Step 3: Contact a California lemon law attorney. Once you believe the threshold has been met — 4 attempts for non-safety defects, 2 for safety defects, or 30 days out of service — contact an attorney for a free case evaluation. Under § 1794(d), Dodge pays your fees if you win.
Step 4: Send a demand letter. Your attorney will send Dodge a formal demand letter. Most California lemon law cases resolve through negotiation without going to trial.
Under Cal. Civ. Code § 1793.22, four or more repair attempts for the same non-safety defect, or two attempts for a safety-related defect, triggers the lemon law presumption. Additionally, 30 or more cumulative days out of service qualifies regardless of the number of repair attempts.
Yes. Under Cal. Civ. Code § 1794(d), Dodge is required to pay your reasonable attorney’s fees and court costs if you prevail in a lemon law claim. This means qualified lemon law representation is free to you if your case succeeds.
Yes. A recall is not required to file a lemon law claim. The Song-Beverly Act covers any substantial defect that impairs the use, value, or safety of the vehicle that the manufacturer cannot repair after a reasonable number of attempts. NHTSA complaints support the claim by establishing a pattern, but are not a prerequisite.
California lemon law claims are generally subject to a four-year statute of limitations from the date you discovered or should have discovered the defect. However, you must still be within the manufacturer’s original warranty period when the defect first appears. Contact an attorney promptly to preserve your rights.
If your 2025 Dodge Durango has a recurring defect, California’s Lemon Law may entitle you to a full refund, replacement vehicle, or cash settlement — at no cost to you.
Our attorneys answer the questions we hear most from California vehicle owners — fully updated for 2026.
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