2025 Volvo VN Steering Connection Recall (24V396)
Volvo Trucks North America · 3,502 vehicles · Reported June 4, 2024
Volvo Trucks North America is recalling 3,502 2025 Volvo Vhd; 2025 Volvo VN; 2025 Volvo Vnre (electric) vehicles. The drag link may contain an improperly heat-treated ball stud that can fail, resulting in a sudden loss of steering control. A sudden loss of steering control increases the risk of a crash. The manufacturer is telling owners not to drive these vehicles until the recall repair is done.
Recall 24V396 at a glance
| NHTSA campaign number | 24V396000 |
|---|---|
| Manufacturer recall number | RVXX2402 |
| Date reported to NHTSA | June 4, 2024 |
| Manufacturer | Volvo Trucks North America |
| Vehicles | 2025 Volvo Vhd; 2025 Volvo VN; 2025 Volvo Vnre (electric) |
| Units affected | 3,502 |
| Component | Steering > Linkages > Drag > Link > Connection |
| Safety risk | A sudden loss of steering control increases the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2025 Volvo VN in recall 24V396?
The drag link may contain an improperly heat-treated ball stud that can fail, resulting in a sudden loss of steering control.
Volvo Trucks North America (Volvo Trucks) is recalling certain 2025 VN, VNRe, and VHD trucks. The drag link may contain an improperly heat-treated ball stud that can fail, resulting in a sudden loss of steering control.
Is it safe to drive a 2025 VN with recall 24V396?
No. NHTSA lists recall 24V396 as a Do Not Drive recall. Leave the vehicle parked until the repair is done.
NHTSA lists this as a Do Not Drive recall. The manufacturer is telling owners not to drive these vehicles until the recall repair is done. Call the dealer and ask for a tow and a loaner or rental.
NHTSA describes the risk this way: A sudden loss of steering control increases the risk of a crash.
Which vehicles are included in recall 24V396?
Recall 24V396 covers 3,502 vehicles: 2025 Volvo Vhd; 2025 Volvo VN; 2025 Volvo Vnre (electric).
NHTSA lists 3,502 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2025 | Volvo | Vhd |
| 2025 | Volvo | VN |
| 2025 | Volvo | Vnre (electric) |
What is the fix for the VN steering connection recall?
Yes. Owners are advised not to drive their vehicle until the repair has been performed.
Owners are advised not to drive their vehicle until the repair has been performed. Dealers will inspect and replace the drag links, as necessary, free of charge. Owner notification letters were mailed June 20, 2024. Owners may contact Volvo Trucks customer service at 1-800-528-6586. Volvo Truck's number for this recall is RVXX2402.
When was recall 24V396 announced?
Volvo Trucks North America reported recall 24V396 to NHTSA on June 4, 2024. NHTSA lists the owner letter date as June 20, 2024.
| Date | What happened |
|---|---|
| June 4, 2024 | Volvo Trucks North America filed the defect report with NHTSA; NHTSA assigned campaign 24V396000. |
| June 20, 2024 | Owner notification letters mailed (per NHTSA). |
This recall was filed 28 months ago. If your VN was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my VN is part of recall 24V396?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V396 is open on your VN, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 24V396000 is open on your VN, it will be listed there, along with Volvo recall number RVXX2402. You can also ask any Volvo dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should VN owners do about recall 24V396?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V396000 applies to your VN.
- Do not drive the vehicle. Ask the dealer to arrange a tow and a loaner.
- Book the recall appointment with any authorized Volvo dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Keep a simple log of any connection symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are VN owners reporting to NHTSA?
Too few NHTSA complaints about the steering have been filed since recall 24V396 was reported (0) to say whether the fix is holding.
NHTSA’s public complaint database does not list owner complaints for these vehicles yet. That is common for new models and for recalls a manufacturer finds through its own testing.
Can recall 24V396 make my VN a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Recall 24V396000 does not automatically make your VN a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?
A steering problem on the 2025 Volvo VN is the kind of safety defect that California law treats seriously. Fewer repair attempts may be needed for a claim than with a comfort or convenience defect.
A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2025 Volvo VN has needed other repairs for the same defect, those visits count toward a lemon law claim.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your VN been back to the dealer for this problem?
Call 877-536-6620Other Volvo VN recalls
Frequently asked questions about recall 24V396
Is the 24V396000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed June 20, 2024.
How do I know if my VN is part of recall 24V396000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
What should I keep for a possible lemon law claim?
Keep every repair order, the recall owner letter, your purchase or lease contract, and notes on dates, mileage and symptoms. Make sure each dealer visit is written up, even when the dealer says it cannot find a problem.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V396000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Volvo. Prior results do not guarantee a similar outcome.