2022-2023 Toyota Corolla Cross Instrument Cluster Recall (23V864)
Toyota Motor Corporation · 12,575 vehicles · Reported December 20, 2023
Toyota Motor Corporation is recalling 12,575 2022-2023 Toyota Corolla Cross vehicles. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection." An air bag that does not deploy as intended increases the risk of injury during a crash. Dealers will make the repair free of charge.
Recall 23V864 at a glance
| NHTSA campaign number | 23V864000 |
|---|---|
| Manufacturer recall number | 23TA16 |
| Date reported to NHTSA | December 20, 2023 |
| Manufacturer | Toyota Motor Corporation |
| Vehicles | 2022-2023 Toyota Corolla Cross |
| Units affected | 12,575 |
| Component | Electrical System > Instrument Cluster / Panel |
| Safety risk | An air bag that does not deploy as intended increases the risk of injury during a crash. |
| Fix | Available at dealers |
What is wrong with the 2022-2023 Toyota Corolla Cross in recall 23V864?
The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles that were previously inspected at a dealership under recall 23V-384. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Is it safe to drive a 2022-2023 Corolla Cross with recall 23V864?
NHTSA has not told owners to stop driving, but the risk is real: An air bag that does not deploy as intended increases the risk of injury during a crash.
NHTSA describes the risk this way: An air bag that does not deploy as intended increases the risk of injury during a crash.
There is no do-not-drive order on this campaign. If your Corolla Cross shows warning lights or behaves differently in a way that involves the instrument cluster and panel, have it checked before driving further.
Which vehicles are included in recall 23V864?
Recall 23V864 covers 12,575 vehicles: 2022-2023 Toyota Corolla Cross.
NHTSA lists 12,575 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2022-2023 | Toyota | Corolla Cross |
What is the fix for the Corolla Cross instrument cluster recall?
Yes. Dealers will inspect and replace the instrument panel as necessary, free of charge.
Dealers will inspect and replace the instrument panel as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA16. Vehicles previously inspected under 23V-384 will need to return to the dealership for additional inspection.
When was recall 23V864 announced?
Toyota Motor Corporation reported recall 23V864 to NHTSA on December 20, 2023. NHTSA lists the owner letter date as January 26, 2024.
| Date | What happened |
|---|---|
| December 20, 2023 | Toyota Motor Corporation filed the defect report with NHTSA; NHTSA assigned campaign 23V864000. |
| January 26, 2024 | Owner notification letters mailed (per NHTSA). |
This recall was filed 33 months ago. If your Corolla Cross was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Corolla Cross is part of recall 23V864?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V864 is open on your Corolla Cross, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 23V864000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should Corolla Cross owners do about recall 23V864?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 23V864000 applies to your Corolla Cross.
- Book the recall appointment with any authorized Toyota dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Keep a simple log of any instrument cluster and panel symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are Corolla Cross owners reporting to NHTSA?
Owners have filed 220 complaints with NHTSA about these vehicles since 2020, 75 of them about the electrical system.
Since recall 23V864 was reported on December 20, 2023, owners have filed 23 complaints with NHTSA about the electrical system on these vehicles. 3 of them (13%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the electrical system and were received on or after December 20, 2023, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related electrical system issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 220 owner complaints filed since 2020 for the vehicles in this recall, and 75 of them involve the electrical system. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2023 Toyota Corolla Cross: 174 complaints in total, 67 about the electrical system
- 2022 Toyota Corolla Cross: 46 complaints in total, 8 about the electrical system
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
While driving at a moderate speed (june 7, 2025), multiple critical systems of the vehicle suddenly failed. Both dashboard screens (driver and center display) went black, and numerous warning lights appeared afterward, including oil pressure, engine, lane departure, tire pressure, and airbag (SRS) system malfunction.
2023 Toyota Corolla Cross owner, PR, NHTSA complaint 11670671, filed July 1, 2025
Attachments of pictures for complaint number 11688637. [xxx] [xxx]. 2023 toyota corolla cross the scanned pictures shows all the warning lights displayed on my vehicle. A new computer was installed yet it continues to reflect these lights. A new switch assy, hose ventilator, valve asy, oi and computer assembly.
2023 Toyota Corolla Cross owner, VI, NHTSA complaint 11688649, filed September 20, 2025
Vehicle displayed a “power brake loss” on the 2023 Corolla Cross Hybrid instrument cluster upon trying to start it. After not being able to turn the vehicle on, I exited the vehicle to ensure my key fob was in my pocket. All electronics worked.
2023 Toyota Corolla Cross owner, TX, NHTSA complaint 11728190, filed March 31, 2026
Can recall 23V864 make my Corolla Cross a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Recall 23V864000 does not automatically make your Corolla Cross a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?
Intermittent electrical problems are a frequent source of repeat repair visits: the dealer cannot reproduce the fault, the owner brings the 2022-2023 Toyota Corolla Cross back, and the problem shows up again.
This campaign follows an earlier recall for the same issue. A second recall can mean the first remedy failed, and repeated repair attempts on the same defect are the core of most lemon law claims.
Earlier campaigns on these vehicles involving the same component: 23V384000.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Corolla Cross been back to the dealer for this problem?
Call 877-536-6620Other Toyota Corolla Cross recalls
Frequently asked questions about recall 23V864
Did the recall 23V864 fix work?
Since recall 23V864 was reported on December 20, 2023, owners have filed 23 complaints with NHTSA about the electrical system on these vehicles. 3 of them (13%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed January 26, 2024.
Is the 23V864000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Corolla Cross is part of recall 23V864000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 23V864000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Toyota. Prior results do not guarantee a similar outcome.