2024-2025 Mercedes-Benz AMG EQE SUV 4MATIC Pedestrian Alert Sound Recall (25V830)

Recall 25V830 at a glance

What is wrong with the 2024-2025 Mercedes-Benz AMG EQE SUV 4MATIC in recall 25V830?

The external pedestrian warning sound may not continuously increase in volume as vehicle speed increases, due to a software error.

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024-2025 AMG EQE SUV 4MATIC vehicles. The external pedestrian warning sound may not continuously increase in volume as vehicle speed increases, due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."

Is it safe to drive a 2024-2025 AMG EQE SUV 4MATIC with recall 25V830?

NHTSA has not told owners to stop driving, but the risk is real: Insufficient pedestrian warning sounds may fail to alert pedestrians of an approaching vehicle, increasing the risk of a crash.

NHTSA describes the risk this way: Insufficient pedestrian warning sounds may fail to alert pedestrians of an approaching vehicle, increasing the risk of a crash.

There is no do-not-drive order on this campaign. If your AMG EQE SUV 4MATIC shows warning lights or behaves differently in a way that involves the external and pedestrian alert, have it checked before driving further.

Which vehicles are included in recall 25V830?

Recall 25V830 covers 1,899 vehicles: 2024-2025 Mercedes-Benz AMG EQE SUV 4MATIC.

NHTSA lists 1,899 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the AMG EQE SUV 4MATIC pedestrian alert sound recall?

Yes. Dealers will update the Acoustic Vehicle Alerting System (AVAS) software, free of charge.

Dealers will update the Acoustic Vehicle Alerting System (AVAS) software, free of charge. Owner notification letters were mailed January 12, 2026. Owners may contact MBUSA customer service at 1-800-367-6372. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 5, 2025. MBUSA's number for this recall is 2025120003.

When was recall 25V830 announced?

Mercedes-Benz USA, LLC reported recall 25V830 to NHTSA on December 1, 2025. NHTSA lists the owner letter date as January 12, 2026.

This recall was filed 10 months ago. If your AMG EQE SUV 4MATIC was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my AMG EQE SUV 4MATIC is part of recall 25V830?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V830 is open on your AMG EQE SUV 4MATIC, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2024-2025 AMG EQE SUV 4MATIC vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should AMG EQE SUV 4MATIC owners do about recall 25V830?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 25V830000 applies to your AMG EQE SUV 4MATIC.
2. Book the recall appointment with any authorized Mercedes-Benz dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any external and pedestrian alert symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are AMG EQE SUV 4MATIC owners reporting to NHTSA?

Too few NHTSA complaints about the rearview camera have been filed since recall 25V830 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database does not list owner complaints for these vehicles yet. That is common for new models and for recalls a manufacturer finds through its own testing.

Can recall 25V830 make my AMG EQE SUV 4MATIC a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 25V830000 does not automatically make your AMG EQE SUV 4MATIC a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

A rearview camera that blanks out or freezes is a safety issue because federal rules require a working backup image. Camera problems are often software related, and many owners see them come back after an update.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 25V830