2021 Mazda CX-9 Rear Seat Recall (21V750)

Recall 21V750 at a glance

What is wrong with the 2021 Mazda CX-9 in recall 21V750?

The left-side second-row seat may unexpectedly slide forward during a crash.

Mazda North American Operations (Mazda) is recalling certain 2020-2021 CX-9 vehicles equipped with 60/40 split bench second-row seats. The left-side second-row seat may unexpectedly slide forward during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."

Is it safe to drive a 2021 CX-9 with recall 21V750?

NHTSA has not told owners to stop driving, but the risk is real: A seat that slides forward during a crash can transfer excessive force onto a belted occupant, increasing their risk of injury.

NHTSA describes the risk this way: A seat that slides forward during a crash can transfer excessive force onto a belted occupant, increasing their risk of injury.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the mid and rear assembly.

Which vehicles are included in recall 21V750?

Recall 21V750 covers 8,648 vehicles: 2021 Mazda CX-9.

NHTSA lists 8,648 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the CX-9 rear seat recall?

Yes. Dealers will replace the internal parts of the affected second-row seats, free of charge.

Dealers will replace the internal parts of the affected second-row seats, free of charge. Owner notification letters were mailed November 4, 2021. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 5221I.

When was recall 21V750 announced?

Mazda Motor Corp. reported recall 21V750 to NHTSA on September 27, 2021. NHTSA lists the owner letter date as November 4, 2021.

This recall was filed 61 months ago. If your CX-9 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my CX-9 is part of recall 21V750?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 21V750 is open on your CX-9, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2021 CX-9 vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should CX-9 owners do about recall 21V750?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 21V750000 applies to your CX-9.
2. Call a Mazda dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any mid and rear assembly symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are CX-9 owners reporting to NHTSA?

Owners have filed 39 complaints with NHTSA about these vehicles since 2020, 0 of them about the body, doors and seats.

Too few NHTSA complaints about the body, doors and seats have been filed since recall 21V750 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 39 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2021 Mazda CX-9: 39 complaints in total, 0 about the body, doors and seats

Can recall 21V750 make my CX-9 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this mid and rear assembly recall means their CX-9 qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

Door latch, seat and body structure defects can affect safety in a crash and everyday use. If the recall repair does not solve the problem, the repeat visit is part of your record.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 21V750