2021 Nissan Altima Backup Camera Recall (23V628)

Recall 23V628 at a glance

What is wrong with the 2021 Nissan Altima in recall 23V628?

Damage to the camera harness can cause distortion or loss of the rearview camera display image.

Nissan North America, Inc. (Nissan) is recalling certain 2019-2021 Altima and 2020-2021 Sentra vehicles. Damage to the camera harness can cause distortion or loss of the rearview camera display image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Is it safe to drive a 2021 Altima with recall 23V628?

NHTSA has not told owners to stop driving, but the risk is real: A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.

NHTSA describes the risk this way: A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.

There is no do-not-drive order on this campaign. If your Altima shows warning lights or behaves differently in a way that involves the camera, have it checked before driving further.

Which vehicles are included in recall 23V628?

Recall 23V628 covers 153,376 vehicles: 2021 Nissan Altima; 2021 Nissan Sentra.

NHTSA lists 153,376 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Altima backup camera recall?

Yes. Dealers will inspect the rearview camera and harness for damage and replace them as necessary.

Dealers will inspect the rearview camera and harness for damage and replace them as necessary. If no damage is found, the dealer will apply protective tape and reroute the rearview camera harness. Repairs will be performed free of charge. Owner notification letters are expected to be mailed October 19, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is R23C3.

When was recall 23V628 announced?

Nissan North America, Inc. reported recall 23V628 to NHTSA on September 8, 2023. NHTSA lists the owner letter date as October 19, 2023.

This recall was filed 37 months ago. If your Altima was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Altima is part of recall 23V628?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V628 is open on your Altima, it will be listed there.

Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 23V628000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.

What should Altima owners do about recall 23V628?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 23V628000 applies to your Altima.
2. Book the recall appointment with any authorized Nissan dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Keep a simple log of any camera symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are Altima owners reporting to NHTSA?

Owners have filed 201 complaints with NHTSA about these vehicles since 2020, 2 of them about the rearview camera.

Too few NHTSA complaints about the rearview camera have been filed since recall 23V628 was reported (2) to say whether the fix is holding.

NHTSA’s public complaint database lists 201 owner complaints filed since 2020 for the vehicles in this recall, and 2 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2021 Nissan Sentra: 131 complaints in total, 1 about the rearview camera
• 2021 Nissan Altima: 70 complaints in total, 1 about the rearview camera

Examples of what owners have reported to NHTSA (unverified excerpts):

The contact owns a 2021 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V628000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available.

2021 Nissan Sentra owner, TN, NHTSA complaint 11561492, filed December 22, 2023

The contact owns a 2021 Nissan Altima. The contact stated that while in reverse, the back over prevention camera malfunctioned and images were displayed distorted at times or black and blue, creating a visibility hazard for the driver. The cause of the failure was not yet determined.

2021 Nissan Altima owner, TX, NHTSA complaint 11576178, filed March 8, 2024

Can recall 23V628 make my Altima a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 23V628000 does not automatically make your Altima a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

Rearview camera faults are frequently fixed with a software update, but owners report the screen going black again weeks later. If that happens with your 2021 Nissan Altima, each return visit should be documented.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2021 Nissan Altima has needed other repairs for the same defect, those visits count toward a lemon law claim.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 23V628